56) Pilots train on flight simulators for safety, learning efficiency, and cost savings. This is an
example of ________.
A) apprenticeship training
B) on-the-job training
C) vestibule training
D) programmed learning
AACSB: Application of knowledge
Chapter: 7
LO: 7.4: Explain how to use five training techniques.
Skill: Application
57) Bob demonstrates to trainees how to handle angry customers who call the firm’s help line.
Each trainee is then assigned a role to play in a simulated telephone conversation to help the
trainees practice the proper communication skills. Which training technique is Bob most likely
using?
A) behavior modeling
B) informal learning
C) apprenticeship training
D) vestibule training
AACSB: Application of knowledge
Chapter: 7
LO: 7.4: Explain how to use five training techniques.
Skill: Application
21
58) Which of the following is NOT one of the procedures associated with behavioral modeling?
A) transfer of training
B) role playing
C) social reinforcement
D) task analysis
Chapter: 7
LO: 7.4: Explain how to use five training techniques.
Skill: Concept
59) Which of the following allows people in one location to communicate live with people in
another location?
A) videoconferencing
B) virtual reality games
C) learning portals
D) computer-based training
Chapter: 7
LO: 7.4: Explain how to use five training techniques.
Skill: Concept
60) ________ allows trainees to use a computer-based system to interactively increase their
knowledge and skills.
A) Computer-based training
B) Point-to-point training
C) Videoconferencing
D) Telelearning
AACSB: Application of knowledge
Chapter: 7
LO: 7.4: Explain how to use five training techniques.
Skill: Concept
22
61) Which of the following is an example of computer-based training?
A) participating in computerized simulations
B) conducting a computerized performance analysis
C) enrolling for a course through a learning portal
D) simultaneously communicating with global employees
AACSB: Application of knowledge
Chapter: 7
LO: 7.4: Explain how to use five training techniques.
Skill: Concept
62) According to surveys, which of the following is NOT considered a type of simulated
learning?
A) virtual reality games
B) monthly job rotations
C) step-by-step animated guides
D) software with screenshots and interactive prompts
Chapter: 7
LO: 7.4: Explain how to use five training techniques.
Skill: Concept
23
63) Which of the following is a section of an employer’s website that offers employees online
access to training courses?
A) vestibule
B) learning portal
C) videoconference
D) virtual classroom
AACSB: Application of knowledge
Chapter: 7
LO: 7.4: Explain how to use five training techniques.
Skill: Concept
64) All of the following are primary benefits associated with virtual classrooms EXCEPT
________.
A) assessing the skills of management trainees
B) communicating with other remote learners
C) building communities through user profiles and live video
D) learning with collaborative software on personal computers
AACSB: Application of knowledge
Chapter: 7
LO: 7.4: Explain how to use five training techniques.
Skill: Concept
24
65) Managers at Southwest Communications have decided that their employees would benefit
from training. In the past, the firm has used classroom instructors to train workers. However, the
firm has a tight budget and is considering the idea of using Web-based instruction to train
employees. What research findings support the decision by Southwest Communications to use
Web-based instruction?
A) Trainees are more satisfied with Web-based instruction than classroom instruction.
B) Web-based instruction teaches how to perform tasks better than classroom instruction.
C) Trainees are better able to control pace and content with classroom instruction.
D) Web-based instruction teaches the memory of facts better than classroom instruction.
AACSB: Reflective thinking
Chapter: 7
LO: 7.4: Explain how to use five training techniques.
Skill: Critical Thinking
66) In which of the following settings would mobile learning be most appropriate?
A) giving a salesperson an update on inventory
B) helping an HR manager handle an angry worker
C) showing a mechanical engineer numerous schematics
D) providing a marketing manager with multiple spreadsheets
AACSB: Reflective thinking
Chapter: 7
LO: 7.4: Explain how to use five training techniques.
Skill: Application
25
67) Which of the following enables employers to schedule, deliver, and manage online training?
A) virtual classrooms
B) qualification inventories
C) transaction processing systems
D) learning management systems
Chapter: 7
LO: 7.4: Explain how to use five training techniques.
Skill: Concept
68) Which of the following terms refers to delivering learning content via laptops and cell
phones when needed?
A) mobile learning
B) individualized learning
C) demand-driven learning
D) computer-based learning
AACSB: Application of knowledge
Chapter: 7
LO: 7.4: Explain how to use five training techniques.
Skill: Concept
69) Which of the following is LEAST likely to be a goal of diversity training?
A) enhancing cross-cultural sensitivity
B) fostering harmonious working relationships
C) improving interpersonal communication skills
D) establishing relationships with outsourced workers
AACSB: Diverse and multicultural work environments
Chapter: 7
LO: 7.4: Explain how to use five training techniques.
Skill: Concept
26
70) According to the text, which of the following is most likely the cause of a “won’t-do”
problem?
A) lack of managerial instruction
B) inadequate reward system
C) insufficient supplies
D) poor training
Chapter: 7
LO: 7.4: Explain how to use five training techniques.
Skill: Concept
71) Apprenticeship training is a step-by-step, self-learning method which uses a textbook,
computer, or the Internet.
Chapter: 7
LO: 7.4: Explain how to use five training techniques.
Skill: Concept
72) Evidence suggests that Web-based instruction is significantly more effective than classroom
instruction for teaching information about how to perform a job-related task.
Chapter: 7
LO: 7.4: Explain how to use five training techniques.
Skill: Concept
27
73) Providing learning content on demand through cell phones and laptops is known as mobile
learning.
AACSB: Application of knowledge
Chapter: 7
LO: 7.4: Explain how to use five training techniques.
Skill: Concept
74) Vestibule training combines the benefits of on- and off-the-job training with reduced costs
and increased safety.
Chapter: 7
LO: 7.4: Explain how to use five training techniques.
Skill: Concept
75) Lifelong learning programs focus primarily on helping employees acquire post-graduate
degrees in highly technical fields of study.
Chapter: 7
LO: 7.4: Explain how to use five training techniques.
Skill: Concept
76) Functional illiteracy was once a serious issue in the workforce, but improvements in
educational testing have virtually eliminated the problem.
Chapter: 7
LO: 7.4: Explain how to use five training techniques.
Skill: Concept
28
77) Since the ability to work with a team is a natural skill, few firms provide teamwork training
programs to employees.
Chapter: 7
LO: 7.4: Explain how to use five training techniques.
Skill: Application
78) What is on-the-job training? What types of on-the-job training methods are most frequently
used by employers? Why?
AACSB: Reflective thinking
Chapter: 7
LO: 7.4: Explain how to use five training techniques.
Skill: Critical Thinking
79) According to research, less than 35% of trainees are transferring what they learn to their jobs.
As a manager, how would you improve this statistic?
AACSB: Reflective thinking
Chapter: 7
LO: 7.4: Explain how to use five training techniques.
Skill: Critical Thinking
29
80) Jack hopes to be promoted to head of his department next year. In the meantime, he has been
assigned to spend a year as assistant to the current department head. This is an example of the
________ form of training.
A) job rotation
B) job instruction
C) coaching
D) informal learning
AACSB: Application of knowledge
Chapter: 7
LO: 7.5: List and briefly discuss four management development methods.
Skill: Application
81) Which of the following is a managerial on-the-job training method that involves educating,
instructing, and training subordinates?
A) behavior modeling
B) role playing
C) simulating
D) coaching
Chapter: 7
LO: 7.5: List and briefly discuss four management development methods.
Skill: Concept
82) Any attempt to improve managerial performance by imparting knowledge, changing
attitudes, or increasing skills is called ________.
A) on-the-job training
B) management by objectives
C) performance improvement programs
D) management development
Chapter: 7
LO: 7.5: List and briefly discuss four management development methods.
Skill: Concept
30