93) Studies indicate that the idiosyncratic biases of appraisers account for the largest percentage
of observed variances in performance ratings.
Chapter: 8
LO: 8.3: Give examples of potential appraisal problems and how to deal with them.
Skill: Concept
94) An appraisal interview is used to make plans for new hires as they move through the
selection and training process.
Chapter: 8
LO: 8.3: Give examples of potential appraisal problems and how to deal with them.
Skill: Concept
95) During an appraisal interview, the supervisor should speak in generalities to avoid potential
legal ramifications.
Chapter: 8
LO: 8.3: Give examples of potential appraisal problems and how to deal with them.
Skill: Concept
96) Researchers have found that employees’ engagement rose when they experienced
psychological meaningfulness.
Chapter: 8
LO: 8.4: List steps to take in the appraisal interview to improve employee engagement.
Skill: Concept
37
97) The continuous process of identifying, measuring, and developing the performance of
individuals and teams and aligning their performance with the organization’s goals is known as
________.
A) employee performance monitoring
B) performance management
C) performance appraisal
D) performance analysis
Chapter: 8
LO: 8.5: Explain how you would take a performance management approach to appraisal.
Skill: Concept
98) Which component of performance management refers to communicating a firm’s higher-level
goals throughout the organization and then translating them into departmental and individual
goals?
A) coaching
B) role clarification
C) goal alignment
D) direction sharing
Chapter: 8
LO: 8.5: Explain how you would take a performance management approach to appraisal.
Skill: Concept
38
99) Oshman manufactures small kitchen appliances, such as blenders, toasters, and mixers. The
firm has nearly 80,000 employees in 22 countries. Employees receive annual performance
appraisals from their supervisors that combine critical incidents with a graphic rating scale.
However, the firm’s CEO advocates shifting from performance appraisals to performance
management in an attempt to make Oshman more competitive and performance driven.
Which of the following, if true, supports the argument to replace Oshman’s traditional appraisal
methods with the performance management approach?
A) Oshman has experienced problems associated with central tendency and bias, and the firm
wants to ensure that appraisals are legally sound.
B) Oshman executives want to align the firm’s strategic plan with individual employee goals and
development needs.
C) Oshman uses management by objectives as a primary appraisal method and requires
supervisors to develop SMART goals.
D) Oshman executives believe that upward feedback helps managers improve their own
management style and interpersonal skills.
AACSB: Reflective thinking
Chapter: 8
LO: 8.5: Explain how you would take a performance management approach to appraisal.
Skill: Critical Thinking
39
100) Oshman manufactures small kitchen appliances, such as blenders, toasters, and mixers. The
firm has nearly 80,000 employees in 22 countries. Employees receive annual performance
appraisals from their supervisors that combine critical incidents with a graphic rating scale.
However, the firm’s CEO advocates shifting from performance appraisals to performance
management in an attempt to make Oshman more competitive and performance driven.
All of the following questions are relevant to Oshman’s decision to replace its traditional
appraisal methods with the performance management approach EXCEPT ________.
A) What procedures are already in place to effectively identify and measure critical incidents?
B) What methods would be most effective to keep employees’ goal-driven performance on track?
C) How would the firm’s mission and vision translate into departmental, team, and individual
goals?
D) What technology is available to help managers gain immediate access to employee
performance data?
AACSB: Reflective thinking
Chapter: 8
LO: 8.5: Explain how you would take a performance management approach to appraisal.
Skill: Critical Thinking
101) Firms that use performance management are more likely to keep employee performance on
track through the use of ________.
A) rewards
B) punishments
C) job enlargements
D) job postings
Chapter: 8
LO: 8.5: Explain how you would take a performance management approach to appraisal.
Skill: Concept
40
102) Managers at Watson Pharmaceuticals e-mail subordinates weekly progress and exception
reports. The reports are based on the employee’s progress toward meeting performance goals.
Watson Pharmaceuticals most likely uses ________.
A) goal alignment
B) direction sharing
C) ongoing performance monitoring
D) coaching and developmental support
AACSB: Application of knowledge
Chapter: 8
LO: 8.5: Explain how you would take a performance management approach to appraisal.
Skill: Application
103) Managers at ADK Marketing will start using information technology to automate
performance management. What should managers do first?
A) provide work teams with developmental training goals
B) assign financial and nonfinancial goals to each team’s activities
C) implement reward systems to motivate low-performing teams
D) gather a list of skills and competencies for each team member
AACSB: Reflective thinking
Chapter: 8
LO: 8.5: Explain how you would take a performance management approach to appraisal.
Skill: Application
41
104) In a brief essay, discuss the components necessary for an effective performance
management process.
AACSB: Application of knowledge
Chapter: 8
LO: 8.5: Explain how you would take a performance management approach to appraisal.
Skill: Application
105) What are the six basic elements of a performance management program?
AACSB: Application of knowledge
Chapter: 8
LO: 8.5: Explain how you would take a performance management approach to appraisal.
Skill: Application
42