83) Which of the following enables management trainees to work full-time analyzing and solving
problems in other departments?
A) role playing
B) action learning
C) job rotation
D) behavior modeling
Chapter: 7
LO: 7.5: List and briefly discuss four management development methods.
Skill: Concept
84) Eric is in a group with five other management trainees at Coca-Cola. Eric’s group is
competing against other management trainees at the firm in a simulated marketplace. Each group
must decide how much to spend on advertising and how many products to manufacture over the
next 3 years. In which of the following activities is Eric most likely participating?
A) management games
B) on-demand learning
C) vestibule training
D) action learning
AACSB: Application of knowledge
Chapter: 7
LO: 7.5: List and briefly discuss four management development methods.
Skill: Application
31
85) Marcos is a management trainee at Global Enterprises who is involved in a management
development program. As part of the program, Marcos has been given a description of an
organizational problem and has been instructed to analyze the situation, diagnose the problem,
and present his findings to a group of other trainees. Which of the following is most likely being
used at Global Enterprises?
A) coaching method
B) action learning
C) case study method
D) management games
AACSB: Application of knowledge
Chapter: 7
LO: 7.5: List and briefly discuss four management development methods.
Skill: Application
86) Which training method divides trainees into six-person companies that compete with other
companies in a simulated marketplace?
A) improvisation
B) management games
C) case study
D) action learning
Chapter: 7
LO: 7.5: List and briefly discuss four management development methods.
Skill: Concept
32
87) Over the last six months, Leslie, a management trainee at Federal Express, has spent time
working in the shipping, accounting, and marketing departments. Leslie is most likely engaged in
________.
A) management games
B) action learning
C) job rotation
D) role playing
AACSB: Application of knowledge
Chapter: 7
LO: 7.5: List and briefly discuss four management development methods.
Skill: Application
88) All of the following are characteristics of in-house development centers EXCEPT ________.
A) utilizing technology to support learning
B) evaluating learning and performance
C) aligning with corporate strategic goals
D) partnering with other firms
Chapter: 7
LO: 7.5: List and briefly discuss four management development methods.
Skill: Concept
89) The case study method is an on-the-job management development technique that presents a
manager with a written description of an organizational problem that needs to be diagnosed and
solved.
Chapter: 7
LO: 7.5: List and briefly discuss four management development methods.
Skill: Concept
33
90) Management games are considered an effective training tool because trainees are actively
involved, and the activities help trainees focus on planning and solving problems.
Chapter: 7
LO: 7.5: List and briefly discuss four management development methods.
Skill: Concept
91) Management development is a special approach to organizational change in which the
employees themselves formulate the change that is required and implement it.
Chapter: 7
LO: 7.5: List and briefly discuss four management development methods.
Skill: Concept
92) What is management development? What is organizational development? What methods are
used for each?
AACSB: Application of knowledge
Chapter: 7
LO: 7.5: List and briefly discuss four management development methods. 7.6: Answer the
question, “What is organizational development and how does it differ from traditional
approaches to organizational change?”
Skill: Synthesis
34
93) What guidelines should a firm consider when designing a management development
program? How can firms measure the effectiveness of such programs?
AACSB: Reflective thinking
Chapter: 7
LO: 7.5: List and briefly discuss four management development methods. 7.7: Explain what to
consider in evaluating the effectiveness of a training program.
Skill: Synthesis
94) ________ is a special approach to organizational change in which the employees formulate
the change that’s required and implement it.
A) Managerial development
B) Action research
C) Succession planning
D) Organizational development
Chapter: 7
LO: 7.6: Answer the question, “What is organizational development and how does it differ from
traditional approaches to organizational change?”
Skill: Concept
35
95) The basic aim of ________ is to increase the participant’s insight into his or her own
behavior and the behavior of others by encouraging an open expression of feelings in a trainer–
guided group.
A) sensitivity training
B) action research
C) group therapy
D) coaching
AACSB: Diverse and multicultural work environments
Chapter: 7
LO: 7.6: Answer the question, “What is organizational development and how does it differ from
traditional approaches to organizational change?”
Skill: Concept
96) Gathering data about the organization and its operations and attitudes, with an eye toward
solving a particular problem, is known as ________.
A) action research
B) progressive research
C) proactive research
D) team building research
Chapter: 7
LO: 7.6: Answer the question, “What is organizational development and how does it differ from
traditional approaches to organizational change?”
Skill: Concept
36
97) According to Kurt Lewin, in order for a change to occur, which stage must occur first?
A) unfreezing
B) moving
C) refreezing
D) shifting
Chapter: 7
LO: 7.6: Answer the question, “What is organizational development and how does it differ from
traditional approaches to organizational change?”
Skill: Concept
98) According to Kurt Lewin, which of the following should occur in the moving stage of
organizational change?
A) presenting a problem
B) developing new values
C) establishing new incentives
D) recognizing the need for change
Chapter: 7
LO: 7.6: Answer the question, “What is organizational development and how does it differ from
traditional approaches to organizational change?”
Skill: Concept
99) Lewin’s change process consists of unfreezing, moving, and refreezing.
Chapter: 7
LO: 7.6: Answer the question, “What is organizational development and how does it differ from
traditional approaches to organizational change?”
Skill: Concept
37
100) During the refreezing stage of Lewin’s change process, managers are likely to use new
appraisal systems and incentives as a way to reinforce desired behaviors.
Chapter: 7
LO: 7.6: Answer the question, “What is organizational development and how does it differ from
traditional approaches to organizational change?”
Skill: Concept
101) Sensitivity training seeks to increase participants’ insight into their own behavior and the
behavior of others by encouraging an open expression of feelings in a trainer guided t-group.
Chapter: 7
LO: 7.6: Answer the question, “What is organizational development and how does it differ from
traditional approaches to organizational change?”
Skill: Concept
102) In a brief essay, discuss the theory behind Kurt Lewin’s model of change. According to
Lewin, what is the process that should be followed to implement organizational change?
AACSB: Application of knowledge
Chapter: 7
LO: 7.6: Answer the question, “What is organizational development and how does it differ from
traditional approaches to organizational change?”
Skill: Application
38
103) Which of the following is most likely NOT measured when evaluating a training program?
A) overall organizational productivity
B) participants’ reactions to the program
C) what trainees learned from the program
D) achievement of training objectives
Chapter: 7
LO: 7.7: Explain what to consider in evaluating the effectiveness of a training program.
Skill: Concept
104) With a controlled experiment, it is possible for researchers to assess the extent to which any
change in performance in the training group resulted from the training program or from
organization-wide changes.
Chapter: 7
LO: 7.7: Explain what to consider in evaluating the effectiveness of a training program.
Skill: Concept
39
105) What role does evaluation play in the training and development process? What training
outcomes are typically measured?
AACSB: Reflective thinking
Chapter: 7
LO: 7.7: Explain what to consider in evaluating the effectiveness of a training program.
Skill: Synthesis
40