Fundamentals of Human Resource Management, 4e (Dessler)
Chapter 1 Managing Human Resources Today
1) The basic functions of management include all of the following EXCEPT ________.
A) staffing
B) planning
C) organizing
D) outsourcing
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
2) A manager is best described as a person who is responsible for ________.
A) teaching new employees basic skills
B) accomplishing the organization’s goals
C) communicating with stockholders
D) delegating authority to subordinates
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
1
3) Which individual in an organization is responsible for accomplishing the organization’s goals
by planning, organizing, staffing, leading, and controlling personnel?
A) manager
B) generalist
C) marketer
D) entrepreneur
AACSB: Application of knowledge
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Application
4) Which of the following represents the five functions of planning, organizing, staffing, leading,
and controlling?
A) strategic management
B) adaptability screening
C) succession planning
D) management process
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
2
5) Which basic function of management includes developing rules and procedures?
A) planning
B) organizing
C) leading
D) staffing
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
6) Which basic function of management involves maintaining employee morale and motivating
subordinates?
A) planning
B) leading
C) organizing
D) developing
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
7) What specific activities listed below are part of the planning function?
A) giving each subordinate a specific task
B) training and developing employees
C) developing rules and procedures
D) establishing quality standards
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
3
8) Celeste spends most of her time at work establishing goals for her staff of fifty employees and
developing procedures for various tasks. In which function of the management process does
Celeste spend most of her time?
A) planning
B) organizing
C) motivating
D) staffing
AACSB: Application of knowledge
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Application
9) John primarily spends his time giving tasks to subordinates and establishing departments. He
is performing what function of management?
A) leading
B) planning
C) organizing
D) controlling
AACSB: Application of knowledge
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Application
4
10) Which function of the management process includes delegating authority to subordinates and
establishing channels of communication?
A) organizing
B) motivating
C) leading
D) staffing
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
11) Amini, a sales manager with a commercial real estate firm, uses sales quotas to assess the
performance of his staff members, and he then develops strategies for corrective action. Which
function of the management process is Amini most likely performing?
A) planning
B) staffing
C) controlling
D) organizing
AACSB: Application of knowledge
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Application
5
12) Which of the following activities is related to the organizing function of the management
process?
A) giving each subordinate a specific task
B) recruiting prospective employees
C) developing rules and procedures
D) establishing quality standards
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
13) All of the following are activities performed within the staffing function of the management
process EXCEPT ________.
A) evaluating performance
B) providing training
C) recruiting employees
D) maintaining morale
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
6
14) Which of the following terms best describes firms such as IBM, Apple, and Google?
A) bargaining unit
B) work council
C) organization
D) open shop
AACSB: Application of knowledge
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Application
15) In the management process, which activity is part of the staffing function?
A) developing rules
B) maintaining morale
C) evaluating performance
D) setting production levels
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
16) Which function of the management process involves setting standards such as sales quotas
and production levels?
A) planning
B) organizing
C) controlling
D) leading
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
7
17) Which activity is part of the controlling function of the management process?
A) recruiting prospective employees
B) training and developing new employees
C) developing departmental rules and procedures
D) comparing employee performance with standards
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
18) ________ is the process of acquiring, training, appraising, and compensating employees, and
attending to their labor relations, health and safety, and fairness concerns.
A) Human resource management
B) Career planning
C) Behavioral management
D) Job evaluation
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
8
19) Human resource management is best defined as the process of ________.
A) controlling and orienting new employees
B) organizing and scheduling work activities for teams
C) outsourcing and offshoring clerical jobs to foreign countries
D) acquiring, training, appraising, and compensating employees
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
20) ________ is the right to make decisions, to direct the work of others, and to give orders.
A) Leadership
B) Authority
C) Arbitration
D) Bargaining
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
21) All of the following are a line manager’s responsibilities for effective HR management
EXCEPT ________.
A) advising upper management
B) controlling labor costs
C) developing employees
D) orienting new employees
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
9
22) Line authority is best defined as a manager’s right to ________.
A) use flexible decision-making powers
B) advise other managers or employees
C) advocate on behalf of his or her department
D) issue orders to other managers or employees
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
23) In most organizations, human resource managers are categorized as ________, who assist
and advise ________ in areas like recruiting, hiring, and compensation.
A) staff managers; line managers
B) line managers; middle managers
C) line managers; staff managers
D) functional managers; staff managers
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
24) Which of the following has historically been an integral part of every line manager’s duties?
A) establishing dress codes
B) developing annual budgets
C) addressing personnel issues
D) creating personnel policies
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
10