Fundamentals of Human Resource Management, 4e (Dessler)
Chapter 12 Maintaining Positive Employee Relations
1) Which activity involves establishing and maintaining positive employee-employer
relationships?
A) employee relations
B) succession planning
C) employee development
D) human resource management
Chapter: 12
LO: 12.1: Define employee relations.
Skill: Concept
2) The periodic administration of employee opinion surveys helps managers to ________.
A) implement training programs
B) collect downward feedback
C) quantify performance appraisals
D) build two-way communication
AACSB: Application of knowledge
Chapter: 12
LO: 12.1: Define employee relations. 12.2: Discuss at least four methods for managing
employee relations.
Skill: Concept
1
3) How can an employer use communication tools to improve employee relations?
AACSB: Written and oral communication
Chapter: 12
LO: 12.1: Define employee relations. 12.2: Discuss at least four methods for managing
employee relations.
Skill: Critical Thinking
4) All of the following have been linked to employees’ perceiving their employers as fair
EXCEPT ________.
A) improved compensation
B) increased job satisfaction
C) enhanced employee commitment
D) enhanced organizational citizenship behaviors
Chapter: 12
LO: 12.2: Discuss at least four methods for managing employee relations.
Skill: Concept
5) Which of the following terms refers to fair outcomes?
A) distributive justice
B) procedural justice
C) interactional justice
D) normative justice
AACSB: Ethical understanding and reasoning
Chapter: 12
LO: 12.2: Discuss at least four methods for managing employee relations.
Skill: Concept
2
6) Which term refers to fair processes?
A) distributive justice
B) procedural justice
C) interactional justice
D) normative justice
AACSB: Ethical understanding and reasoning
Chapter: 12
LO: 12.2: Discuss at least four methods for managing employee relations.
Skill: Concept
7) Health-Tech Materials is a firm that manufactures medical equipment purchased by hospitals
and clinics. The firm employs over 2,500 workers in its two manufacturing facilities located in
Texas and Arizona. Recently, Health-Tech dismissed a number of employees for ethics violations
ranging from improper Internet usage to stealing company funds. In addition, the firm has been
sued by two former employees for wrongful discharge. As a result, Health-Tech’s top executives
are evaluating the firm’s hiring process, ethics training system, reward system, and disciplinary
system to determine how to promote ethics and fair treatment.
Which of the following best supports the argument that Health-Tech should distribute an opinion
survey to employees?
A) Exit interviews at Health-Tech indicate that employees feel uncomfortable about raising
ethics concerns with managers.
B) Health-Tech managers have been reluctant to terminate unqualified employees for fear of
lawsuits and other forms of retaliation.
C) Unsatisfactory performance is the primary reason for the majority of employee dismissals at
Health-Tech.
D) Independent contractors working for Health-Tech are not allowed to work for the firm’s
competitors, which angers most contractors.
AACSB: Written and oral communication
Chapter: 12
LO: 12.2: Discuss at least four methods for managing employee relations.
Skill: Critical Thinking
3
8) All of the following are areas in which employees currently have legal rights EXCEPT
________.
A) political and union activity
B) injury and illness
C) verbal abuse
D) defamation
Chapter: 12
LO: 12.2: Discuss at least four methods for managing employee relations.
Skill: Concept
9) What is the most likely result of unfair treatment and abusive supervision in the workplace?
A) reduced benefits
B) increased stress
C) reduced commissions
D) increased whistleblowing
Chapter: 12
LO: 12.2: Discuss at least four methods for managing employee relations.
Skill: Concept
10) According to employee surveys, fair treatment in the workplace is exemplified by managers
who ________.
A) treat employees respectfully
B) give employees challenging tasks
C) assign employees mentors or coaches
D) encourage employees to make career plans
Chapter: 12
LO: 12.2: Discuss at least four methods for managing employee relations.
Skill: Concept
4
11) An employee who perceives an employer as providing high distributive and procedural
justice will most likely experience ________.
A) employment-related stress
B) co-worker compatibility
C) organizational satisfaction
D) improved communication
Chapter: 12
LO: 12.2: Discuss at least four methods for managing employee relations.
Skill: Concept
12) Which term refers to singling out an individual for the purpose of harassment and
mistreatment?
A) social assault
B) victimization
C) dismissal
D) bullying
Chapter: 12
LO: 12.2: Discuss at least four methods for managing employee relations.
Skill: Concept
13) Which of the following is NOT considered a component of bullying?
A) intent to cause harm
B) power imbalance
C) verbal assault
D) repetition
Chapter: 12
LO: 12.2: Discuss at least four methods for managing employee relations.
Skill: Concept
5
14) Which of the following actions would most likely reduce an employee’s chances of becoming
a bullying victim?
A) acting less intelligent
B) striving to be a team player
C) joining social media websites
D) working on independent projects
Chapter: 12
LO: 12.2: Discuss at least four methods for managing employee relations.
Skill: Concept
15) Kareem belongs to a temporary work group that analyzes manufacturing productivity. The
group meets informally to brainstorm and develop ideas to raise productivity. Kareem most
likely belongs to a ________.
A) quality circle
B) suggestion team
C) self-directed work team
D) high-performance work team
AACSB: Application of knowledge
Chapter: 12
LO: 12.2: Discuss at least four methods for managing employee relations.
Skill: Application
6
16) Which of the following is a formal, semi-permanent work group that identifies and
researches work processes and develops solutions to work-related problems?
A) committee
B) suggestion team
C) problem-solving team
D) self-managing work team
Chapter: 12
LO: 12.2: Discuss at least four methods for managing employee relations.
Skill: Concept
17) A ________ is a special type of formal problem-solving team consisting of 6 to 12 specially
trained employees who meet weekly to solve problems affecting their work area.
A) self-managing work team
B) virtual focus group
C) suggestion team
D) quality circle
Chapter: 12
LO: 12.2: Discuss at least four methods for managing employee relations.
Skill: Concept
18) Marco belongs to a specially trained team of eight employees that performs assignments with
little or no oversight from managers. Marco most likely belongs to a ________.
A) self-directed work team
B) problem-solving team
C) suggestion team
D) focus group
Chapter: 12
LO: 12.2: Discuss at least four methods for managing employee relations.
Skill: Concept
7
19) What would be the best tool for evaluating employee attitudes about workplace safety?
A) newsletter
B) exit interview
C) suggestion box
D) survey
AACSB: Written and oral communication
Chapter: 12
LO: 12.2: Discuss at least four methods for managing employee relations.
Skill: Concept
20) Which term refers to the shared perceptions that organizational members have about their
organization and work environment?
A) organizational culture
B) organizational climate
C) employee relations
D) public relations
AACSB: Application of knowledge
Chapter: 12
LO: 12.2: Discuss at least four methods for managing employee relations.
Skill: Concept
8
21) Every year, Johnson Technologies hosts a banquet during which employees are given various
awards, such as “safest driver” and “branch employee of the year.” What is Johnson Technologies
most likely trying to accomplish with this activity?
A) demonstrate ethical behavior
B) implement employee benefits
C) improve employee relations
D) gather organizational feedback
AACSB: Analytical Thinking
Chapter: 12
LO: 12.2: Discuss at least four methods for managing employee relations.
Skill: Application
22) Why is employee involvement an effective employee relations strategy?
A) complies with employment laws
B) demonstrates the organizational culture
C) implements organizational development plans
D) shows employees that their opinions are valuable
Chapter: 12
LO: 12.2: Discuss at least four methods for managing employee relations.
Skill: Concept
9
23) Kyra, a data analyst, met recently with 10 other employees from different departments at
Cushing Communications. The employees were asked questions by a facilitator about the firm’s
incentive plans and were encouraged to share their opinions and attitudes. Kyra was most likely
involved in a ________.
A) focus group
B) joint committee
C) suggestion team
D) quality circle
AACSB: Application of knowledge
Chapter: 12
LO: 12.2: Discuss at least four methods for managing employee relations.
Skill: Application
24) What is the intended goal of most self-directed work teams?
A) analyzing and solving a problem in one work area
B) developing a well-defined segment of finished work
C) brainstorming ideas to solve a specific analytical task
D) discussing organization-wide issues and problems
Chapter: 12
LO: 12.2: Discuss at least four methods for managing employee relations.
Skill: Concept
10