30) Projected turnover, employee skills, financial resources, and technological changes are
significant factors that managers must consider when determining future workforce needs.
Chapter: 5
LO: 5.1: Explain the main techniques used in employment planning and forecasting.
Skill: Concept
31) Personnel planning is called succession planning when referring to the process of filling jobs
like that of accounting clerk, data analyst, or administrative assistant.
Chapter: 5
LO: 5.1: Explain the main techniques used in employment planning and forecasting.
Skill: Concept
32) Personnel forecasting software enables retail managers to estimate short-term employment
needs based on sales forecasts and anticipated store traffic.
AACSB: Application of knowledge
Chapter: 5
LO: 5.1: Explain the main techniques used in employment planning and forecasting.
Skill: Concept
33) When an employee with access to personal information is on leave, it is best for the security
of employee data to hire a temporary worker.
AACSB: Application of knowledge
Chapter: 5
LO: 5.1: Explain the main techniques used in employment planning and forecasting.
Skill: Concept
11
34) What is workforce planning? What tools are available to managers for projecting personnel
needs?
AACSB: Application of knowledge
Chapter: 5
LO: 5.1: Explain the main techniques used in employment planning and forecasting.
Skill: Synthesis
35) In a brief essay, explain how strategic planning relates to both employment planning and
recruiting.
AACSB: Application of knowledge
Chapter: 5
LO: 5.1: Explain the main techniques used in employment planning and forecasting.
Skill: Synthesis
12
36) Explain how application forms, qualifications inventories, and personnel replacement charts
help HR managers predict an individual’s job performance.
AACSB: Application of knowledge
Chapter: 5
LO: 5.1: Explain the main techniques used in employment planning and forecasting.
Skill: Synthesis
37) How can an HR department protect employee data from identity theft? Describe at least three
methods.
AACSB: Application of knowledge
Chapter: 5
LO: 5.1: Explain the main techniques used in employment planning and forecasting.
Skill: Application
38) Workforce planning should result in a workforce action plan. What should be included in a
workforce action plan?
AACSB: Application of knowledge
Chapter: 5
LO: 5.1: Explain the main techniques used in employment planning and forecasting.
Skill: Concept
13
39) The HR manager at Falco Industries knows from past experience that generating 1,200 leads
will most likely lead to 150 candidate interviews and 50 new hires. The HR manager most likely
relies on a(n) ________.
A) recruiting yield pyramid
B) qualifications inventory
C) employment position matrix
D) personnel replacement chart
AACSB: Application of knowledge
Chapter: 5
LO: 5.2: Answer the question: “Why is effective recruiting important?”
Skill: Application
40) Which term refers to finding and/or attracting applicants for the employer’s open positions?
A) employee recruiting
B) applicant tracking
C) employee selection
D) job development
Chapter: 5
LO: 5.2: Answer the question: “Why is effective recruiting important?”
Skill: Concept
41) What is the primary way that a firm builds a brand that improves recruiting efforts?
A) investing in the local community
B) creating a positive work environment
C) encouraging diversity in the workplace
D) developing environmentally-friendly ads
Chapter: 5
LO: 5.2: Answer the question: “Why is effective recruiting important?”
Skill: Concept
14
42) Why is branding important to effective recruiting? How can a firm develop its brand and
improve recruiting efforts? Describe firms that have branded themselves as good places to work.
AACSB: Reflective thinking
Chapter: 5
LO: 5.2: Answer the question: “Why is effective recruiting important?”
Skill: Critical Thinking
43) Job posting refers to all of the following EXCEPT ________.
A) listing the job’s work schedule and pay rate
B) publicizing the job to current employees
C) listing the job’s required qualifications
D) listing the number of desired applicants
Chapter: 5
LO: 5.3: Name and describe the main internal sources of candidates.
Skill: Concept
44) What is an advantage of filling open positions with internal candidates?
A) orientation needs reduced
B) interviewing streamlined
C) job postings publicized
D) status quo maintained
Chapter: 5
LO: 5.3: Name and describe the main internal sources of candidates.
Skill: Concept
15
45) When seeking internal candidates, managers are likely to use ________ to find employees
with the necessary requirements for open positions.
A) job postings
B) labor forecasts
C) qualifications skills banks
D) recruiting yield pyramids
Chapter: 5
LO: 5.3: Name and describe the main internal sources of candidates.
Skill: Concept
46) Publicizing an open job to employees through a firm’s intranet or bulletin board is known as
job posting.
AACSB: Application of knowledge
Chapter: 5
LO: 5.3: Name and describe the main internal sources of candidates.
Skill: Concept
47) What are the advantages and disadvantages of filling open positions with inside candidates?
AACSB: Reflective thinking
Chapter: 5
LO: 5.3: Name and describe the main internal sources of candidates.
Skill: Critical Thinking
16
48) Workplace activities that tend to foster employee engagement include all of the following
EXCEPT ________.
A) internal recruiting
B) job forecasting
C) workforce planning
D) recognition and rewards program
Chapter: 5
LO: 5.4: Discuss a workforce planning method you would use to improve employee
engagement.
Skill: Concept
49) Todd has been identified by Markam Industries as a high-potential employee in the firm’s
succession planning process. Which of the following activities would most likely aid in
developing Todd’s potential?
A) job rotation
B) employee orientation
C) performance appraisal
D) multicultural training
AACSB: Application of knowledge
Chapter: 5
LO: 5.4: Discuss a workforce planning method you would use to improve employee
engagement.
Skill: Application
17
50) Which of the following is used by employers to schedule interviews, match candidates with
positions, and compile résumé information?
A) applicant tracking systems
B) executive support systems
C) online job boards
D) O*NET
AACSB: Application of knowledge
Chapter: 5
LO: 5.5: List and discuss the main sources of outside candidates.
Skill: Concept
51) Which of the following refers to an online vendor that uses its own servers to compile
application information, prescreen applicants, and help employers set job interview
appointments?
A) headhunter
B) recruitment specialist
C) employment agency
D) application service provider
AACSB: Application of knowledge
Chapter: 5
LO: 5.5: List and discuss the main sources of outside candidates.
Skill: Concept
18
52) Which of the following factors plays the greatest role in determining the best medium for a
job advertisement?
A) job wages and benefits
B) skills needed for the job
C) length of the employment ad
D) time allowed to fill the position
Chapter: 5
LO: 5.5: List and discuss the main sources of outside candidates.
Skill: Concept
53) When constructing a job advertisement, all of the following are aspects of the AIDA guide
EXCEPT ________.
A) attracting attention to the ad
B) developing interest in the job
C) prompting applicant action
D) implying applicant challenges
Chapter: 5
LO: 5.5: List and discuss the main sources of outside candidates.
Skill: Concept
54) Which of the following statements from a hypothetical job advertisement is intended to
develop interest in a job?
A) “You’ll thrive on challenging work.”
B) “Ideal candidates will possess a four-year degree.”
C) “Familiarity with various software applications is required.”
D) “Responsibilities include event planning and relationship management.”
AACSB: Reflective thinking
Chapter: 5
LO: 5.5: List and discuss the main sources of outside candidates.
Skill: Application
19
55) Counselors in state-run employment agencies conduct all of the following activities
EXCEPT ________.
A) reviewing an employer’s job requirements
B) visiting employer work sites
C) filing employer tax reports
D) writing job descriptions
Chapter: 5
LO: 5.5: List and discuss the main sources of outside candidates.
Skill: Concept
56) Which of the following is a service provided by many state employment service agencies?
A) workforce planning guidelines
B) employee training programs
C) employee orientation programs
D) applicant tracking systems
Chapter: 5
LO: 5.5: List and discuss the main sources of outside candidates.
Skill: Concept
57) Which of the following is typically responsible for paying the fees charged by a private
employment agency when an applicant is placed in a job?
A) employees
B) employers
C) independent recruiters
D) U.S. Department of Labor
Chapter: 5
LO: 5.5: List and discuss the main sources of outside candidates.
Skill: Concept
20