77) Which of the following is a procedure that corrects a subordinate for violating a rule or
procedure?
A) coaching
B) training
C) discipline
D) appraisal
Chapter: 12
LO: 12.4: Explain what is meant by fair disciplinary practices.
Skill: Concept
78) Where are an organization’s rules and regulations usually stated?
A) employee handbook
B) code of ethics outline
C) sexual harassment training guide
D) human resource policy manual
Chapter: 12
LO: 12.4: Explain what is meant by fair disciplinary practices.
Skill: Concept
31
79) Health-Tech Materials is a firm that manufactures medical equipment purchased by hospitals
and clinics. The firm employs over 2,500 workers in its two manufacturing facilities located in
Texas and Arizona. Recently, Health-Tech dismissed a number of employees for ethics violations
ranging from improper Internet usage to stealing company funds. In addition, the firm has been
sued by two former employees for wrongful discharge. As a result, Health-Tech’s top executives
are evaluating the firm’s hiring process, ethics training system, reward system, and disciplinary
system to determine how to promote ethics and fair treatment.
Which of the following best supports the argument that Health-Tech should make significant
changes to its disciplinary process?
A) According to surveys, Health-Tech employees feel that managers do not listen to their
concerns or take their opinions seriously.
B) Health-Tech requires employees to receive annual ethics training to ensure that they
understand the firm’s latest policies.
C) Health-Tech’s main competitor uses fictional scenarios to test applicants’ morality and has
fewer ethics problems than Health-Tech.
D) Historically, arbitrators have overturned the dismissal decisions of Health-Tech’s managers
because of unclear company rules.
AACSB: Analytical Thinking
Chapter: 12
LO: 12.4: Explain what is meant by fair disciplinary practices.
Skill: Critical Thinking
80) A fair discipline process is built on all of the following EXCEPT ________.
A) established rules and regulations
B) a system of progressive penalties
C) performance appraisals
D) an appeals process
Chapter: 12
LO: 12.4: Explain what is meant by fair disciplinary practices.
Skill: Concept
32
81) Which of the following is the primary element of properly developed disciplinary
procedures?
A) electronic employee monitoring
B) clearly established rules
C) anonymous surveys
D) severe penalties
Chapter: 12
LO: 12.4: Explain what is meant by fair disciplinary practices.
Skill: Concept
82) Which of the following suggests that when a woman fails to act as anticipated, men and
women will treat her more harshly than if a man had acted in the same manner?
A) glass ceiling
B) Evil Woman Thesis
C) gender role error
D) self-serving bias
Chapter: 12
LO: 12.4: Explain what is meant by fair disciplinary practices.
Skill: Concept
33
83) Employees at R&R Carpet and Tile are allowed to take one-hour lunch breaks. Todd’s
assistant, Suzanne, took a two-hour lunch break today without prior approval. Suzanne has never
broken any other rules since being employed by the company. R&R has a nonpunitive discipline
policy. Which of the following will most likely be Todd’s response to Suzanne’s violation?
A) issuing an oral reminder to Suzanne
B) telling Suzanne that she is dismissed
C) giving Suzanne a one-day leave with pay
D) issuing a formal written reminder to Suzanne
AACSB: Application of knowledge
Chapter: 12
LO: 12.4: Explain what is meant by fair disciplinary practices.
Skill: Application
84) Health-Tech Materials is a firm that manufactures medical equipment purchased by hospitals
and clinics. The firm employs over 2,500 workers in its two manufacturing facilities located in
Texas and Arizona. Recently, Health-Tech dismissed a number of employees for ethics violations
ranging from improper Internet usage to stealing company funds. In addition, the firm has been
sued by two former employees for wrongful discharge. As a result, Health-Tech’s top executives
are evaluating the firm’s hiring process, ethics training system, reward system, and disciplinary
system to determine how to promote ethics and fair treatment.
Which of the following undermines the argument that Health-Tech should shift from a traditional
discipline system to a nonpunitive discipline system?
A) Frequent tardiness is the primary infraction among Health-Tech employees who receive
decision-making leave.
B) A court ruled in a wrongful discharge case against Health-Tech that the employee handbook
served as an implied contract.
C) Health-Tech has already modified its hiring process to include ethics tests when screening job
applicants.
D) The most common employee discipline situations at Health-Tech involve theft or physical
altercations.
AACSB: Analytical Thinking
Chapter: 12
LO: 12.4: Explain what is meant by fair disciplinary practices.
Skill: Critical Thinking
34
85) Which of the following terms refers to discipline without punishment?
A) democratic punishment
B) corporal punishment
C) alternative discipline
D) positive discipline
Chapter: 12
LO: 12.4: Explain what is meant by fair disciplinary practices.
Skill: Concept
86) Hawkins Publishing has a formal, publicized, three-step process for employees who want to
appeal disciplinary actions. Hawkins is most likely striving to achieve ________.
A) executive oversight
B) two-way communication
C) employee involvement
D) guaranteed fair treatment
Chapter: 12
LO: 12.4: Explain what is meant by fair disciplinary practices.
Skill: Concept
87) Tamika, a FedEx employee, was recently disciplined by her supervisor for insubordination.
Tamika believes that the punishment was too harsh. According to FedEx’s guaranteed fair
treatment program, what should Tamika do first to appeal the decision?
A) submit a written complaint to a middle manager
B) file a written complaint with the employee relations department
C) submit a formal, written appeal to the department’s vice president
D) file a letter of appeal with the Equal Employment Opportunity Commission
AACSB: Reflective thinking
Chapter: 12
LO: 12.4: Explain what is meant by fair disciplinary practices.
Skill: Application
35
88) Which of the following would most likely be considered unfair by employees?
A) investigating an issue before administering discipline
B) sustaining the burden of proof on the employee
C) verifying that evidence supports the charge
D) clarifying disciplinary consequences
Chapter: 12
LO: 12.4: Explain what is meant by fair disciplinary practices.
Skill: Concept
89) R&R has a nonpunitive discipline policy. Employees at R&R Carpet and Tile are allowed to
take one-hour lunch breaks. Todd’s assistant, Suzanne, took a two-hour lunch break today
without prior approval. Suzanne was given a verbal warning five weeks ago for a similar
infraction. Which of the following will most likely be Todd’s response to Suzanne’s actions
today?
A) give Suzanne a one-day, paid leave to consider whether she can abide by the firm’s rules
B) give Suzanne a formal written reminder that will be included in her personnel file
C) require Suzanne to participate in arbitration with an ombudsman
D) discuss the incident with Suzanne privately
AACSB: Analytical Thinking
Chapter: 12
LO: 12.4: Explain what is meant by fair disciplinary practices.
Skill: Application
90) According to research, three actions contribute to perceived fairness in business settings.
Which of the following is NOT one of those actions?
A) expectation clarity
B) encouragement
C) engagement
D) explanation
Chapter: 12
LO: 12.4: Explain what is meant by fair disciplinary practices.
Skill: Concept
36