49) Which of the following enables supervisors to oversee the amount of computerized data an
employee is processing each day?
A) online management assessment center
B) digitized high-performance work center
C) electronic performance monitoring system
D) computerized performance appraisal system
AACSB: Information Technology
Chapter: 8
LO: 8.2: Discuss the pros and cons of at least eight performance appraisal methods.
Skill: Concept
50) Nick supervises a team of data entry specialists. Lately, productivity has been down, and
Nick believes his subordinates are not working as efficiently as possible. Which of the following
tools would provide Nick with daily information about each employee’s rate, accuracy, and time
spent entering data?
A) computerized performance appraisal system
B) electronic performance monitoring system
C) Web-based management oversight device
D) digital dashboard device
AACSB: Application of knowledge
Chapter: 8
LO: 8.2: Discuss the pros and cons of at least eight performance appraisal methods.
Skill: Application
21
51) According to the text, Tesco PLC organizes employees by their personal and professional
goals for motivation and communication purposes. Tesco PLC most likely uses ________.
A) succession planning
B) survey feedback
C) segmentation
D) orientation
AACSB: Application of knowledge
Chapter: 8
LO: 8.2: Discuss the pros and cons of at least eight performance appraisal methods.
Skill: Application
52) Which of the following is similar to a professor grading on a curve?
A) forced distribution method
B) paired comparison method
C) BARS method
D) critical incident method
Chapter: 8
LO: 8.2: Discuss the pros and cons of at least eight performance appraisal methods.
Skill: Concept
53) A firm involved in actively managing employees would most likely ________.
A) focus attention on mission-critical employees
B) conduct annual performance appraisals
C) allocate rewards to all employees
D) provide training as-needed
Chapter: 8
LO: 8.2: Discuss the pros and cons of at least eight performance appraisal methods.
Skill: Concept
22
54) Shell China managers meet regularly with the firm’s emerging leaders to help them set goals
and obtain appropriate development opportunities. Shell China is most likely engaged in
________.
A) organizational development
B) active management
C) goal alignment
D) diversification
Chapter: 8
LO: 8.2: Discuss the pros and cons of at least eight performance appraisal methods.
Skill: Concept
55) According to the text, Accenture employees who are identified as high-performing and
mission-critical will most likely ________.
A) transfer overseas
B) attend orientation sessions
C) earn stock options and awards
D) receive development opportunities
Chapter: 8
LO: 8.2: Discuss the pros and cons of at least eight performance appraisal methods.
Skill: Concept
56) The forced distribution method is known as the “rank and yank” method.
Chapter: 8
LO: 8.2: Discuss the pros and cons of at least eight performance appraisal methods.
Skill: Concept
23
57) Paired comparison is a rating approach that involves keeping a record of uncommonly good
or undesirable examples of an employee’s work-related behavior and reviewing it with the
employee at predetermined times.
Chapter: 8
LO: 8.2: Discuss the pros and cons of at least eight performance appraisal methods.
Skill: Concept
58) Supervisors at Sun Microsystems use the forced distribution method to evaluate
performance, so they must ensure that the proportions in each category are symmetrical.
AACSB: Application of knowledge
Chapter: 8
LO: 8.2: Discuss the pros and cons of at least eight performance appraisal methods.
Skill: Application
59) The critical incident method requires supervisors to keep a running list of incidents as
examples of a subordinate’s work-related behavior.
AACSB: Application of knowledge
Chapter: 8
LO: 8.2: Discuss the pros and cons of at least eight performance appraisal methods.
Skill: Application
24
60) Although management by objectives cannot be used as a primary performance appraisal tool,
it is useful as a supplement to the graphic rating method.
Chapter: 8
LO: 8.2: Discuss the pros and cons of at least eight performance appraisal methods.
Skill: Concept
61) Most appraisal forms used in the workplace are a combination of several different appraisal
methods.
Chapter: 8
LO: 8.2: Discuss the pros and cons of at least eight performance appraisal methods.
Skill: Concept
62) Research indicates that electronic performance monitoring improves productivity and lowers
employee stress levels.
AACSB: Application of knowledge
Chapter: 8
LO: 8.2: Discuss the pros and cons of at least eight performance appraisal methods.
Skill: Concept
63) Sam supervises a team of data entry clerks at Geico. The firm’s electronic performance
monitoring system enables Sam to electronically monitor the amount of computerized data an
employee processes each day.
AACSB: Application of knowledge
Chapter: 8
LO: 8.2: Discuss the pros and cons of at least eight performance appraisal methods.
Skill: Application
25
64) Employee Appraiser, a computerized appraisal tool, provides numerous evaluation
dimensions that can be used when conducting a performance appraisal.
Chapter: 8
LO: 8.2: Discuss the pros and cons of at least eight performance appraisal methods.
Skill: Concept
65) The primary advantage of the alternation ranking method is its simplicity, but central
tendency is a common problem with the method.
Chapter: 8
LO: 8.2: Discuss the pros and cons of at least eight performance appraisal methods.
Skill: Concept
66) Both graphic rating scales and MBO appraisals judge the performance of employees relative
to each other based on objective criteria.
Chapter: 8
LO: 8.2: Discuss the pros and cons of at least eight performance appraisal methods.
Skill: Concept
26
67) Explain how an MBO program works and describe the six steps involved in this type of
program.
AACSB: Application of knowledge
Chapter: 8
LO: 8.2: Discuss the pros and cons of at least eight performance appraisal methods.
Skill: Application
68) What is the forced distribution method? What potential problems are associated with the
forced distribution method?
AACSB: Reflective thinking
Chapter: 8
LO: 8.2: Discuss the pros and cons of at least eight performance appraisal methods. 8.3: Give
examples of potential appraisal problems and how to deal with them.
Skill: Synthesis
27
69) Which of the following best describes the purpose of an appraisal interview?
A) making plans to correct employee weaknesses
B) discussing and scheduling training programs
C) providing upward feedback to supervisors
D) training supervisors in the rating process
AACSB: Application of knowledge
Chapter: 8
LO: 8.3: Give examples of potential appraisal problems and how to deal with them.
Skill: Application
70) When conducting an appraisal interview, supervisors should do all of the following EXCEPT
________.
A) create an action plan
B) discuss objective work data
C) give specific examples of poor performance
D) compare the person’s performance to that of other employees
AACSB: Application of knowledge
Chapter: 8
LO: 8.3: Give examples of potential appraisal problems and how to deal with them.
Skill: Application
28
71) When a supervisor must criticize a subordinate in an appraisal interview, it is best to
________.
A) hold the meeting with co-workers who can document the situation
B) provide specific examples of critical incidents
C) acknowledge the supervisor’s personal biases
D) limit negative feedback to once every year
AACSB: Reflective thinking
Chapter: 8
LO: 8.3: Give examples of potential appraisal problems and how to deal with them.
Skill: Application
72) What is the most likely problem with an appraisal that is too open to interpretation?
A) bias
B) leniency
C) halo effect
D) unclear standards
Chapter: 8
LO: 8.3: Give examples of potential appraisal problems and how to deal with them.
Skill: Concept
73) As a supervisor, which of the following is the best way for you to correct a performance
appraisal problem that is primarily linked to unclear standards?
A) allowing employees to rate themselves first
B) using descriptive phrases to illustrate traits
C) avoiding the use of extremely low ratings
D) using graphic rating scales to rank employees
AACSB: Reflective thinking
Chapter: 8
LO: 8.3: Give examples of potential appraisal problems and how to deal with them.
Skill: Application
29
74) Jason is generally considered unfriendly at work, although he performs the tasks of his job
very well. His supervisor rates him low on the trait “gets along well with others” and also rates
him low on standards not related to socialization at work. Jason’s performance appraisal may be
unfair due to ________.
A) impression management
B) stereotyping
C) halo effect
D) strictness
AACSB: Application of knowledge
Chapter: 8
LO: 8.3: Give examples of potential appraisal problems and how to deal with them.
Skill: Application
75) Which of the following is a performance appraisal problem that occurs when a supervisor’s
rating of a subordinate on one trait biases the rating of that person on other traits?
A) halo effect
B) stereotyping
C) recency effect
D) central tendency
Chapter: 8
LO: 8.3: Give examples of potential appraisal problems and how to deal with them.
Skill: Concept
30