81) Globalization, competition, and technology have led to which of the following trends in
human resource management?
A) HR managers assist top management with developing and implementing strategies.
B) HR managers primarily focus on providing transactional services like recruiting and hiring.
C) Metrics used to measure employee potential have been replaced by standardized testing.
D) College recruiting has increased as a result of the growing number of retiring baby boomers.
Chapter: 1
LO: 1.3: Discuss at least five consequences today’s trends have for human resource
management.
Skill: Concept
82) Tara Robles earned an MBA degree and is now an HR manager for a Fortune 500 company.
In which of the following tasks does Tara’s advanced degree benefit her the most?
A) training interns to perform basic computer tasks
B) recruiting college graduates for entry-level positions
C) distributing pension payments to retiring employees
D) assisting upper management in formulating business strategies
AACSB: Application of knowledge
Chapter: 1
LO: 1.3: Discuss at least five consequences today’s trends have for human resource
management.
Skill: Application
31
83) Which of the following is most likely a true statement?
A) A firm’s vision is only effective when HR managers play a strategic role in its development.
B) Human capital is linked to increased productivity, profitability, and customer satisfaction.
C) Transactional activities are more cost-effective when outsourced by HR.
D) Business strategies developed by HR managers are quantifiable.
AACSB: Application of knowledge
Chapter: 1
LO: 1.3: Discuss at least five consequences today’s trends have for human resource
management.
Skill: Critical Thinking
84) Which of the following terms refers to a set of HR management policies and practices that
together produce superior employee performance?
A) career management system
B) in-house development system
C) high-performance work system
D) management assessment system
Chapter: 1
LO: 1.3: Discuss at least five consequences today’s trends have for human resource
management.
Skill: Concept
32
85) Evidence-based human resource management relies on all of the following types of evidence
EXCEPT ________.
A) analytics
B) existing data
C) research studies
D) qualitative opinions
Chapter: 1
LO: 1.3: Discuss at least five consequences today’s trends have for human resource
management.
Skill: Concept
86) Which term refers to a set of quantitative performance measures that human resource
managers use to assess their operations?
A) ratios
B) tools
C) metrics
D) case studies
Chapter: 1
LO: 1.3: Discuss at least five consequences today’s trends have for human resource
management.
Skill: Concept
33
87) Which term refers to the standards someone uses to decide what his or her conduct should
be?
A) morals
B) ethics
C) autonomy
D) responsibility
AACSB: Ethical understanding and reasoning
Chapter: 1
LO: 1.3: Discuss at least five consequences today’s trends have for human resource
management.
Skill: Concept
88) Jennifer was recently certified as a professional human resource manager. Which
organization most likely provided this certification to Jennifer?
A) Human Resource Certification Institute
B) Academy of Human Resource Executives
C) Society of Business Administration
D) Association of Certified HR Managers
AACSB: Application of knowledge
Chapter: 1
LO: 1.3: Discuss at least five consequences today’s trends have for human resource
management.
Skill: Application
34
89) Unlike HR managers of the past, modern HR managers must be able to ________.
A) hire workers who are well-matched to a firm’s HR needs
B) assist with employee training in departments within a firm
C) develop and implement a firm’s long-term business strategies
D) explain HR activities in terms of a firm’s finances and productivity
Chapter: 1
LO: 1.3: Discuss at least five consequences today’s trends have for human resource
management.
Skill: Concept
90) Many HR managers use Facebook to ________.
A) measure employee performance
B) advertise job listings
C) provide benefits services
D) manage ethics
AACSB: Information Technology
Chapter: 1
LO: 1.3: Discuss at least five consequences today’s trends have for human resource
management.
Skill: Concept
35
91) Today’s workplace demands high levels of employee ________, especially in IT-related
businesses like Google and Facebook.
A) motivation
B) innovation
C) empowerment
D) rewards
Chapter: 1
LO: 1.3: Discuss at least five consequences today’s trends have for human resource
management.
Skill: Concept
92) According to one Gallup survey, about 30% of employees nationally are ________.
A) engaged
B) trained
C) disengaged
D) unempowered
Chapter: 1
LO: 1.3: Discuss at least five consequences today’s trends have for human resource
management.
Skill: Concept
93) Which term refers to formulating and executing HR policies and practices that produce the
employee competencies and behaviors a firm needs to achieve its strategic goals?
A) talent management
B) performance management
C) organizational management
D) strategic human resource management
Chapter: 1
LO: 1.3: Discuss at least five consequences today’s trends have for human resource
management.
Skill: Concept
36