52) Which term refers to actions intended to place physical or psychological distance between
employees and their work environments?
A) absenteeism
B) job withdrawal
C) employee retention
D) voluntary turnover
Chapter: 9
LO: 9.4: Describe a comprehensive approach to retaining employees.
Skill: Concept
53) High unemployment increases the voluntary turnover rate.
Chapter: 9
LO: 9.4: Describe a comprehensive approach to retaining employees.
Skill: Concept
54) The lack of promotion opportunities is the primary reason that top-performing employees
leave an organization.
Chapter: 9
LO: 9.4: Describe a comprehensive approach to retaining employees.
Skill: Concept
55) Frequent absences, daydreaming, and undeserved work breaks are examples of job
withdrawal.
Chapter: 9
LO: 9.4: Describe a comprehensive approach to retaining employees.
Skill: Concept
21
56) What are the primary reasons that top-performing employees leave a firm? What can a firm
do to retain these employees?
AACSB: Analytical Thinking
Chapter: 9
LO: 9.4: Describe a comprehensive approach to retaining employees.
Skill: Application
57) What is job withdrawal? What are common causes for job withdrawal? What are potential
solutions to job withdrawal?
AACSB: Application of knowledge
Chapter: 9
LO: 9.4: Describe a comprehensive approach to retaining employees.
Skill: Application
58) Discuss the relationship between employee engagement and turnover. How can a firm foster
engagement?
AACSB: Reflective thinking
Chapter: 9
LO: 9.4: Describe a comprehensive approach to retaining employees. 9.3: Explain why career
development can improve employee engagement.
Skill: Synthesis
22
59) Which of the following is the LEAST relevant question to ask when establishing an
organization-wide promotion process?
A) How should competence be measured?
B) How much time should the process take?
C) Should the process be a formal or informal one?
D) Should promotion be based on seniority or competence?
Chapter: 9
LO: 9.5: List the main decisions employers should address in reaching promotion decisions.
Skill: Concept
60) Which of the following organizations would most likely base promotions on seniority?
A) small business
B) private corporation
C) government agency
D) multinational enterprise
Chapter: 9
LO: 9.5: List the main decisions employers should address in reaching promotion decisions.
Skill: Concept
61) Which of the following best summarizes the Peter Principle?
A) Firms often promote competent employees to levels beyond their abilities.
B) Promotion decisions should stem from talent management activities.
C) Firms should promote employees exclusively on past accomplishments.
D) Women are more likely to be promoted if they have mentor/sponsors.
Chapter: 9
LO: 9.5: List the main decisions employers should address in reaching promotion decisions.
Skill: Concept
23
62) In most private firms, what is the typical measure of competence when determining
promotions?
A) performance potential
B) cognitive skills tests
C) past performance
D) assessment centers
Chapter: 9
LO: 9.5: List the main decisions employers should address in reaching promotion decisions.
Skill: Concept
63) The 9-box matrix is used by firms to assess an employee’s ________.
A) past performance
B) job skills knowledge
C) communication skills
D) promotional potential
Chapter: 9
LO: 9.5: List the main decisions employers should address in reaching promotion decisions.
Skill: Concept
64) Which of the following is most likely important in a firm that has informal promotion
processes?
A) employee qualification data banks
B) nine-box assessments
C) job posting policies
D) networking skills
Chapter: 9
LO: 9.5: List the main decisions employers should address in reaching promotion decisions.
Skill: Concept
24
65) Which of the following would most likely encourage working mothers to remain with a
firm?
A) job coaching
B) flexible scheduling
C) appraisal interviews
D) performance monitoring
AACSB: Application of knowledge
Chapter: 9
LO: 9.5: List the main decisions employers should address in reaching promotion decisions.
Skill: Concept
66) Which term refers to moving from one job in a firm to another with no change in salary or
grade?
A) promotion
B) turnover
C) retention
D) transfer
Chapter: 9
LO: 9.5: List the main decisions employers should address in reaching promotion decisions.
Skill: Concept
67) Which of the following most likely ensures the legality of a firm’s promotion process?
A) objective evidence
B) informal procedures
C) union agreements
D) salary increases
Chapter: 9
LO: 9.5: List the main decisions employers should address in reaching promotion decisions.
Skill: Concept
25
68) What is the most common reason that employers transfer employees?
A) rewarding a high-performing employee
B) finding a better job fit for the employee
C) giving the employee more challenging work
D) allowing the employee to work part-time
Chapter: 9
LO: 9.5: List the main decisions employers should address in reaching promotion decisions.
Skill: Concept
69) What is the most likely reason that retirement planning is increasingly important to firms?
A) rising number of acquisitions
B) changes in federal employment laws
C) concerns about future labor shortages
D) rising need for cost containment strategies
Chapter: 9
LO: 9.5: List the main decisions employers should address in reaching promotion decisions.
Skill: Concept
70) Managers at M&M Enterprises want to retain a greater number of the firm’s older workers.
Which of the following would most likely help the firm accomplish this goal?
A) offering flexible work arrangements
B) providing more full-time positions
C) establishing a coaching program
D) setting achievable career goals
AACSB: Diverse and multicultural work environments
Chapter: 9
LO: 9.5: List the main decisions employers should address in reaching promotion decisions.
Skill: Concept
26
71) Promotions are always upward.
Chapter: 9
LO: 9.5: List the main decisions employers should address in reaching promotion decisions.
Skill: Concept
72) Promotions at most private firms are based on competence rather than seniority, but public
sector job promotions emphasize seniority over competence.
Chapter: 9
LO: 9.5: List the main decisions employers should address in reaching promotion decisions.
Skill: Concept
73) Flexible work arrangements and part-time positions are offered by firms that seek to retain
older workers.
AACSB: Diverse and multicultural work environments
Chapter: 9
LO: 9.5: List the main decisions employers should address in reaching promotion decisions.
Skill: Concept
27
74) What are traditional and modern ways that organizations measure competence for the
purpose of promotions? Discuss the advantages and disadvantages of each.
AACSB: Analytical Thinking
Chapter: 9
LO: 9.5: List the main decisions employers should address in reaching promotion decisions.
Skill: Critical Thinking
75) Which of the following terms refers to the involuntary termination of an employee’s
employment with a firm?
A) leave of absence
B) insubordination
C) sabbatical
D) dismissal
Chapter: 9
LO: 9.6: Explain the factors you would consider when dismissing an employee.
Skill: Concept
76) Which of the following best defines “termination at will”?
A) Employers can end business relationships with clients even if a contract exists.
B) Employees can refuse to collaborate with specific co-workers for personal reasons.
C) Customers can end relationships with service providers for any reason at any time.
D) Either the employer or the employee can end the employment relationship at any time.
Chapter: 9
LO: 9.6: Explain the factors you would consider when dismissing an employee.
Skill: Concept
28
77) Which of the following exceptions is NOT responsible for eroding the strength of the
“termination at will” doctrine?
A) EEO laws
B) public relations campaigns
C) public policies
D) common law exceptions
Chapter: 9
LO: 9.6: Explain the factors you would consider when dismissing an employee.
Skill: Concept
78) Under the public policy exception to the termination at will doctrine, courts have held that
________.
A) discharge is wrongful when it is against an explicit, well-established law
B) even in the absence of a written document, an implied contract existed based on
representations in the employee handbook
C) employers should not fire employees without good cause
D) persistent failure to perform assigned duties or to meet prescribed standards on the job is
reason for dismissal
Chapter: 9
LO: 9.6: Explain the factors you would consider when dismissing an employee.
Skill: Concept
79) All of the following are reasonable bases for dismissal EXCEPT ________.
A) unsatisfactory performance
B) whistle blowing
C) misconduct
D) lack of job qualifications
Chapter: 9
LO: 9.6: Explain the factors you would consider when dismissing an employee.
Skill: Concept
29