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81) Union tactics designed to impede or disrupt production by encouraging employees to slow
the pace of work, refuse to work overtime, and participate in sick-outs are called ________.
A) espionage
B) inside games
C) lockouts
D) strikes
Chapter: 13
LO: 13.5: Discuss the main steps in the collective bargaining process.
Skill: Concept
82) Which term refers to a refusal by the employer to provide opportunities to work during an
impasse?
A) lockout
B) boycott
C) inside games
D) wildcat strike
Chapter: 13
LO: 13.5: Discuss the main steps in the collective bargaining process.
Skill: Concept
83) Which term refers to the formal process for addressing any factor involving wages, hours, or
conditions of employment that is used as a complaint against the employer?
A) negotiation
B) collective bargaining
C) arbitration method
D) grievance procedure
Chapter: 13
LO: 13.5: Discuss the main steps in the collective bargaining process.
Skill: Concept
31
84) Jeff is a manager at a paper mill. He has received a grievance from a group of employees
who are union members. The grievance claims that a plant rule barring employees from eating
during unscheduled breaks is arbitrary and unfair. What should Jeff do?
A) examine the grievants' personnel records
B) agree to make informal changes to the rules
C) discuss the case privately with the union steward
D) make special arrangements with the grievants
AACSB: Analytical Thinking
Chapter: 13
LO: 13.5: Discuss the main steps in the collective bargaining process.
Skill: Application
85) Surface bargaining involves going through the motions of bargaining without any real
intention of completing a formal agreement.
Chapter: 13
LO: 13.5: Discuss the main steps in the collective bargaining process.
Skill: Concept
86) Employers can replace strikers permanently unless the strike is based on unfair labor
practices.
Chapter: 13
LO: 13.5: Discuss the main steps in the collective bargaining process.
Skill: Concept
32
87) Lockouts are viewed by the NLRB as an unfair labor practice in all cases.
Chapter: 13
LO: 13.5: Discuss the main steps in the collective bargaining process.
Skill: Concept
88) Employers and unions can seek a court injunction to compel a party or parties to resume or
desist from a certain action.
Chapter: 13
LO: 13.5: Discuss the main steps in the collective bargaining process.
Skill: Concept
89) The grievance procedure is a standardized process based on NLRB policies and fair labor
practices.
Chapter: 13
LO: 13.5: Discuss the main steps in the collective bargaining process.
Skill: Concept
90) As an HR manager, you should avoid visiting the work area of a grievance or examining the
grievants' personnel records.
AACSB: Application of knowledge
Chapter: 13
LO: 13.5: Discuss the main steps in the collective bargaining process.
Skill: Application
33
91) As an HR manager in the process of handling a grievance, you should treat the union
representative as your equal and negotiate a solution privately without involving your higher
level manager.
AACSB: Analytical Thinking
Chapter: 13
LO: 13.5: Discuss the main steps in the collective bargaining process.
Skill: Application
92) Grievances should be settled based on what is considered fair even if the solution differs
from the labor agreement.
Chapter: 13
LO: 13.5: Discuss the main steps in the collective bargaining process.
Skill: Concept
93) During union negotiations, trust is cultivated when the employer freely provides information
and consistently shows good judgment in handling issues.
Chapter: 13
LO: 13.5: Discuss the main steps in the collective bargaining process.
Skill: Concept
34
94) In the case of an impasse during the collective bargaining negotiations, what can be done to
overcome the impasse? Define each form of intervention.
AACSB: Application of knowledge
Chapter: 13
LO: 13.5: Discuss the main steps in the collective bargaining process.
Skill: Application
95) About ________% of people working in the United States belong to unions.
A) 5
B) 12
C) 20
D) 45
Chapter: 13
LO: 13.6: Explain why union membership dropped, and what the prospects are for the union
movement.
Skill: Concept
96) Which of the following best explains why union membership has fallen since 1955?
A) Domestic companies are shifting from manufacturing to service-based operations.
B) Union members earn less on average compared to non-union members.
C) Union membership is too expensive for most blue-collar workers.
D) Foreign-owned manufacturers will not hire union members.
Chapter: 13
LO: 13.6: Explain why union membership dropped, and what the prospects are for the union
movement.
Skill: Concept
35
97) All of the following most likely explain the decline in union membership EXCEPT
________.
A) increased global competition
B) improved wages and benefits
C) technological improvements
D) legislative protections for workers
Chapter: 13
LO: 13.6: Explain why union membership dropped, and what the prospects are for the union
movement.
Skill: Concept
98) If passed, the Employee Free Choice Act would ________.
A) allow mass union e-mails at the workplace
B) allow the formation of global unions
C) institute a card check system
D) overturn the Wagner Act
Chapter: 13
LO: 13.6: Explain why union membership dropped, and what the prospects are for the union
movement.
Skill: Concept
36
99) According to the text, the Change to Win Coalition will target most aggressively all of the
following groups EXCEPT ________.
A) contingent workers
B) minority workers
C) teachers
D) women
Chapter: 13
LO: 13.6: Explain why union membership dropped, and what the prospects are for the union
movement.
Skill: Concept
100) The activities between NUMMI and the UAW during a joint venture between GM and
Toyota established the first ________ agreement.
A) organizational competitiveness
B) collective bargaining
C) closed shop
D) cooperative
Chapter: 13
LO: 13.6: Explain why union membership dropped, and what the prospects are for the union
movement.
Skill: Concept
101) The Employee Free Choice Act would make it more difficult for employers to prevent the
formation of unions.
Chapter: 13
LO: 13.6: Explain why union membership dropped, and what the prospects are for the union
movement.
Skill: Concept
102) The Employee Free Choice Act would require binding arbitration to set a first contract's
37
terms if the employer and union are unable to negotiate an agreement within 30 days.
Chapter: 13
LO: 13.6: Explain why union membership dropped, and what the prospects are for the union
movement.
Skill: Concept
103) Less than 25% of all collective bargaining agreements contain cooperative clauses because
they are risky for employers.
Chapter: 13
LO: 13.6: Explain why union membership dropped, and what the prospects are for the union
movement.
Skill: Concept
104) What does the typical union authorization card do? How would the passage of the
Employee Free Choice Act change authorization cards?
AACSB: Application of knowledge
Chapter: 13
LO: 13.6: Explain why union membership dropped, and what the prospects are for the union
movement.
Skill: Synthesis
38
105) In a brief essay, discuss why unions are declining in popularity.
AACSB: Application of knowledge
Chapter: 13
LO: 13.6: Explain why union membership dropped, and what the prospects are for the union
movement.
Skill: Application
39
