28) The information gathered during a job analysis is primarily used to ensure that firms are
complying with OSHA, state governments, and the ADA.
Chapter: 4
LO: 4.2: Discuss the process of job analysis, including why it is important.
Skill: Concept
29) An organization’s HR specialists are legally required to conduct all job analyses to ensure
fairness and consistency.
Chapter: 4
LO: 4.2: Discuss the process of job analysis, including why it is important.
Skill: Concept
30) What is business process reengineering? What are the steps involved in business process
reengineering? How can firms benefit from business process reengineering?
AACSB: Application of knowledge
Chapter: 4
LO: 4.2: Discuss the process of job analysis, including why it is important.
Skill: Critical Thinking
11
31) How does job analysis support human resource management activities? Briefly describe one
of the methods commonly used for gathering job analysis data.
AACSB: Reflective thinking
Chapter: 4
LO: 4.2: Discuss the process of job analysis, including why it is important. 4.3: Explain how to
use at least three methods of collecting job analysis information, including interviews,
questionnaires, and observation.
Skill: Synthesis
32) Which of the following data collection techniques would be most useful when writing a job
description for a software engineer?
A) analyzing organization charts
B) interviewing employees
C) developing process charts
D) observing employees
AACSB: Application of knowledge
Chapter: 4
LO: 4.3: Explain how to use at least three methods of collecting job analysis information,
including interviews, questionnaires, and observation.
Skill: Application
12
33) Which of the following jobs would be most suitable for the direct observation method of job
analysis data collection?
A) janitor
B) attorney
C) data analyst
D) research assistant
AACSB: Application of knowledge
Chapter: 4
LO: 4.3: Explain how to use at least three methods of collecting job analysis information,
including interviews, questionnaires, and observation.
Skill: Application
34) Purrfect Pets is a local pet supply store with a following of loyal customers who appreciate
the personal service the store’s employees provide. After a very profitable year, Purrfect Pets is
expanding by opening two more stores. Before hiring employees for the new stores, the manager
is considering the idea of conducting a job analysis for each position.
Which of the following most likely undermines the argument that the Purrfect Pets manager
should observe workers in order to gather job analysis information?
A) Most employees of Purrfect Pets perform repetitive tasks on a daily basis.
B) Part-time and seasonal workers fill most of the positions at Purrfect Pets.
C) Most positions at Purrfect Pets include some element of physical activity.
D) The tasks of most Purrfect Pets employees vary widely from day to day.
AACSB: Reflective thinking
Chapter: 4
LO: 4.3: Explain how to use at least three methods of collecting job analysis information,
including interviews, questionnaires, and observation.
Skill: Critical Thinking
13
35) What form of data collection most likely involves recording work activities into a handheld
dictating machine?
A) diaries
B) interviews
C) observations
D) questionnaires
Chapter: 4
LO: 4.3: Explain how to use at least three methods of collecting job analysis information,
including interviews, questionnaires, and observation.
Skill: Concept
36) Which of the following questions would LEAST likely be asked during a job analysis
interview?
A) What are the hourly wages?
B) What are the job’s mental demands?
C) What are your responsibilities?
D) What are the health and safety conditions?
Chapter: 4
LO: 4.3: Explain how to use at least three methods of collecting job analysis information,
including interviews, questionnaires, and observation.
Skill: Concept
37) Which of the following is recommended for conducting an effective job analysis interview?
A) Follow an unstructured interview format because each job is different.
B) Overlook occasional duties performed by the worker to save time during the interview.
C) After the interview, review collected information with the worker’s immediate supervisor.
D) Let the worker know that the collected information will be used for performance evaluations.
Chapter: 4
LO: 4.3: Explain how to use at least three methods of collecting job analysis information,
including interviews, questionnaires, and observation.
Skill: Concept
14
38) Which of the following is a characteristic of most job analysis questionnaires?
A) costly implementation
B) short development time
C) complies with federal laws
D) efficient for large groups
Chapter: 4
LO: 4.3: Explain how to use at least three methods of collecting job analysis information,
including interviews, questionnaires, and observation.
Skill: Concept
39) Ruben, an HR manager at Chrysler, needs to perform a job analysis for an assembly-line
position at the plant. Which method for collecting job analysis information will Ruben most
likely use?
A) direct observation
B) questionnaire
C) participant diary
D) individual interview
AACSB: Application of knowledge
Chapter: 4
LO: 4.3: Explain how to use at least three methods of collecting job analysis information,
including interviews, questionnaires, and observation.
Skill: Application
15
40) Which method for collecting job analysis information is best when an HR manager needs to
compare jobs for pay purposes?
A) participant diary
B) position analysis questionnaire
C) direct observation
D) group interview
Chapter: 4
LO: 4.3: Explain how to use at least three methods of collecting job analysis information,
including interviews, questionnaires, and observation.
Skill: Concept
41) Which of the following is recommended for conducting an effective job analysis?
A) use one job analysis tool to simplify the results
B) help the employee’s supervisor write the job description
C) quantify the results with a structured interview
D) clarify the process and questions to the employee
Chapter: 4
LO: 4.3: Explain how to use at least three methods of collecting job analysis information,
including interviews, questionnaires, and observation.
Skill: Concept
42) Questionnaires used for job analysis purposes consist of structured checklists rather than
open-ended questions, which take too long to enter into a database.
Chapter: 4
LO: 4.3: Explain how to use at least three methods of collecting job analysis information,
including interviews, questionnaires, and observation.
Skill: Concept
16
43) Observation as a data collection method in a job analysis is most appropriate for jobs
entailing a lot of mental activity.
Chapter: 4
LO: 4.3: Explain how to use at least three methods of collecting job analysis information,
including interviews, questionnaires, and observation.
Skill: Concept
44) During group interviews for collecting job analysis information, it is unusual for a worker’s
immediate supervisor to attend because of the private nature of the questions being asked.
Chapter: 4
LO: 4.3: Explain how to use at least three methods of collecting job analysis information,
including interviews, questionnaires, and observation.
Skill: Concept
45) The position analysis questionnaire contains 194 items from five basic activity categories.
Chapter: 4
LO: 4.3: Explain how to use at least three methods of collecting job analysis information,
including interviews, questionnaires, and observation.
Skill: Concept
17
46) What are the advantages and disadvantages of using interviews to collect job analysis data?
AACSB: Reflective thinking
Chapter: 4
LO: 4.3: Explain how to use at least three methods of collecting job analysis information,
including interviews, questionnaires, and observation.
Skill: Critical Thinking
47) What are the basic methods for collecting job analysis information? Explain how this
information is used to write job descriptions and job specifications.
AACSB: Analytical Thinking
Chapter: 4
LO: 4.3: Explain how to use at least three methods of collecting job analysis information,
including interviews, questionnaires, and observation. 4.4: Explain how you would write a job
description.
Skill: Synthesis
18
48) How has the Internet changed job analysis methods? How has the Internet improved the
ability of managers to write job descriptions?
AACSB: Reflective thinking
Chapter: 4
LO: 4.3: Explain how to use at least three methods of collecting job analysis information,
including interviews, questionnaires, and observation. 4.4: Explain how you would write a job
description.
Skill: Synthesis
49) Which term refers to a written statement that describes the activities, responsibilities, and
working conditions of a job?
A) job specification
B) job evaluation
C) job description
D) job context
Chapter: 4
LO: 4.4: Explain how you would write a job description.
Skill: Concept
19
50) What type of information is contained in the job identification section of a job description?
A) performance standards
B) job summary
C) major duties
D) job title
Chapter: 4
LO: 4.4: Explain how you would write a job description.
Skill: Concept
51) O*NET is a resource for employers who need to write ________.
A) employee training manuals
B) job application forms
C) job descriptions
D) finance audits
AACSB: Application of knowledge
Chapter: 4
LO: 4.4: Explain how you would write a job description.
Skill: Concept
52) Job descriptions are used for ________.
A) collecting job analysis data
B) writing job specifications
C) quantifying job pay rates
D) identifying job applicants
Chapter: 4
LO: 4.4: Explain how you would write a job description.
Skill: Concept
20