Fundamentals of Human Resource Management, 4e (Dessler)
Chapter 4 Job Analysis and Talent Management
1) Which of the following terms refers to the goal-oriented and integrated process of planning,
recruiting, developing, managing, and compensating employees throughout an organization?
A) global HR management
B) succession planning
C) talent management
D) team building
Chapter: 4
LO: 4.1: Define talent management and explain why it is important.
Skill: Concept
2) What is the first step of the talent management process?
A) recruiting internal candidates
B) deciding what positions to fill
C) conducting screening interviews
D) building a pool of job candidates
Chapter: 4
LO: 4.1: Define talent management and explain why it is important.
Skill: Concept
3) What is the final step in the talent management process?
A) rewarding and motivating employees
B) appraising employees
C) training and developing employees
D) screening employees
Chapter: 4
LO: 4.1: Define talent management and explain why it is important.
Skill: Concept
1
4) A manager with a talent manager perspective will most likely agree with which of the
following statements?
A) Mission-critical and average employees should be rewarded and developed equally.
B) Applicant screening and testing is more important than employee training and development.
C) Strategic goals should be considered when staffing, training, and compensating employees.
D) Job analysis should be conducted with questionnaires and observation for better accuracy.
Chapter: 4
LO: 4.1: Define talent management and explain why it is important.
Skill: Concept
5) What should be the primary purpose of the talent management process?
A) retaining high-performing employees
B) providing competitive compensation
C) measuring organizational performance
D) achieving the firm’s strategic goals
Chapter: 4
LO: 4.1: Define talent management and explain why it is important.
Skill: Concept
6) Talent management is the process of measuring the performance of an organization and
integrating key recruiting and retention functions.
Chapter: 4
LO: 4.1: Define talent management and explain why it is important.
Skill: Concept
2
7) What is talent management? What actions will most likely be taken by a manager with a talent
management perspective?
AACSB: Application of knowledge
Chapter: 4
LO: 4.1: Define talent management and explain why it is important.
Skill: Application
8) Which term refers to a procedure for determining the duties and skill requirements for a
specific job and the kind of person most suitable for a position?
A) HR management
B) job description
C) job analysis
D) talent management
Chapter: 4
LO: 4.2: Discuss the process of job analysis, including why it is important.
Skill: Concept
9) The information resulting from a job analysis is primarily used for writing ________.
A) job descriptions
B) corporate objectives
C) training requirements
D) performance standards
Chapter: 4
LO: 4.2: Discuss the process of job analysis, including why it is important.
Skill: Concept
3
10) During a job analysis, a human resources specialist will most likely collect information about
all of the following EXCEPT ________.
A) human behaviors
B) physical working conditions
C) responsibilities of the position
D) employee benefits options
Chapter: 4
LO: 4.2: Discuss the process of job analysis, including why it is important.
Skill: Concept
11) Which of the following most likely depends on a job’s required skills, education level, safety
hazards, and degree of responsibility?
A) telecommuting opportunities
B) OSHA and EEO compliance
C) employee compensation
D) organizational culture
Chapter: 4
LO: 4.2: Discuss the process of job analysis, including why it is important.
Skill: Concept
12) Job analysis is most important because managers use it to ________.
A) apply talent management
B) support all HRM activities
C) comply with ADA requirements
D) provide employment data to the government
Chapter: 4
LO: 4.2: Discuss the process of job analysis, including why it is important.
Skill: Concept
4
13) Maria, an HR manager at ATX Manufacturing, needs to know what sorts of people to recruit
for a process engineering job at the firm. Which of the following would be most useful for
Maria’s task?
A) job analysis
B) organization chart
C) industry standards
D) performance appraisal
AACSB: Application of knowledge
Chapter: 4
LO: 4.2: Discuss the process of job analysis, including why it is important.
Skill: Application
14) What is the first step in conducting a job analysis?
A) developing a job description
B) collecting data on job activities
C) deciding how to use the information
D) selecting representative positions to observe
Chapter: 4
LO: 4.2: Discuss the process of job analysis, including why it is important.
Skill: Concept
15) Which of the following would LEAST likely involve the use of job analysis information?
A) recruiting decisions
B) training requirements
C) performance appraisal
D) diversification oversight
Chapter: 4
LO: 4.2: Discuss the process of job analysis, including why it is important.
Skill: Concept
5
16) Anna, a new employee at Concord Electronics, wants to make sure she understands who to
report to at the firm and the title of various positions. Which of the following would most likely
help Anna?
A) organization chart
B) workflow analysis
C) process chart
D) position analysis
AACSB: Application of knowledge
Chapter: 4
LO: 4.2: Discuss the process of job analysis, including why it is important.
Skill: Application
17) Which of the following is a workflow chart that shows the flow of inputs to and outputs from
a particular job?
A) organization chart
B) Gantt chart
C) process chart
D) SWOT chart
Chapter: 4
LO: 4.2: Discuss the process of job analysis, including why it is important.
Skill: Concept
6
18) Oscar, an HR manager at Garvin Pharmaceuticals, needs to determine whether certain jobs at
the firm should even exist. Which of the following would best help Oscar with this task?
A) workflow analysis
B) job rotation
C) business engineering
D) job analysis
AACSB: Application of knowledge
Chapter: 4
LO: 4.2: Discuss the process of job analysis, including why it is important.
Skill: Application
19) Which of the following involves combining steps in a business process and implementing the
use of information technology to do the jobs previously done by multiple departments?
A) job analysis
B) job enlargement
C) workflow analysis
D) business process reengineering
AACSB: Application of knowledge
Chapter: 4
LO: 4.2: Discuss the process of job analysis, including why it is important.
Skill: Concept
7
20) Which of the following involves assigning workers additional same-level activities?
A) job rotation
B) job enlargement
C) job analysis
D) job enrichment
Chapter: 4
LO: 4.2: Discuss the process of job analysis, including why it is important.
Skill: Concept
21) Julian, an assembly line worker at a furniture assembly facility, attaches headrests to office
chairs. Now, Julian’s manager wants Julian to attach arm rests to the chairs as well. Which term
best describes the change in Julian’s job?
A) job rotation
B) job reengineering
C) job enlargement
D) job enrichment
AACSB: Application of knowledge
Chapter: 4
LO: 4.2: Discuss the process of job analysis, including why it is important.
Skill: Application
8
22) Systematically moving workers from one job to another is known as ________.
A) job rotation
B) job enlargement
C) job enrichment
D) job reengineering
Chapter: 4
LO: 4.2: Discuss the process of job analysis, including why it is important.
Skill: Concept
23) Which method for motivating workers was advocated by Frederick Herzberg?
A) job reengineering
B) job enrichment
C) job enlargement
D) job rotation
Chapter: 4
LO: 4.2: Discuss the process of job analysis, including why it is important.
Skill: Concept
24) What is the underlying theory behind job enrichment?
A) Employee retention rates increase with frequent task changes.
B) Opportunities for training motivate employees to be productive.
C) Intrinsic and extrinsic rewards lead to long-term employee loyalty.
D) Empowered employees are motivated to perform their jobs well.
Chapter: 4
LO: 4.2: Discuss the process of job analysis, including why it is important.
Skill: Concept
9
25) Anita, an HR manager, is in the process of conducting a job analysis. She has just finished
selecting a sample of representative positions. What should Anita do next?
A) develop a job description that includes working conditions and responsibilities
B) contact supervisors to verify employees’ tasks, responsibilities, and working conditions
C) interview employees to gather information about the job’s duties and responsibilities
D) conduct a workflow analysis and develop a diagrammatic process chart for each job
AACSB: Application of knowledge
Chapter: 4
LO: 4.2: Discuss the process of job analysis, including why it is important.
Skill: Application
26) What is the final step of the job analysis process?
A) creating a process chart
B) writing a job description
C) determining a sample group
D) verifying data with supervisors
Chapter: 4
LO: 4.2: Discuss the process of job analysis, including why it is important.
Skill: Concept
27) Job analysis produces information used for writing job descriptions and job specifications.
Chapter: 4
LO: 4.2: Discuss the process of job analysis, including why it is important.
Skill: Concept
10