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Human Resources Chapter 1 1 Strategic management focuses on the product choices and industry characteristics that affect an organization’s profitability
1. (p. 07) Strategic management focuses on the product choices and industry characteristics that affect an organization’s profitability. TRUE Strategic management focuses on the product choices and industry characteristics that affect an organization’s profitability. A strategic management study might examine […]
Human Resources Chapter 1 2 Which of the following is a primary individual outcome of interest to organizational behavior researchers according to the integrative model?
AACSB: Analytic Accessibility: Keyboard Navigation Blooms: Remember Difficulty: 3 Hard Learning Objective: 01-01 What is the definition of “organizational behavior” (OB)? Topic: What is Organizational Behavior? 46. (p. 09) Which of the following is a primary individual outcome of interest […]
Human Resources Chapter 1 3 Which of the following correlations indicate no statistical relationship between two variables
AACSB: Analytic Accessibility: Keyboard Navigation Blooms: Remember Difficulty: 1 Easy Learning Objective: 01-04 Why might firms that are good at OB tend to be more profitable? Topic: How Do We “Know” What We Know About Organizational Behavior? 76. (p. 16) […]
Human Resources Chapter 10 1 Ability refers to the relatively stable capabilities people have to perform a particular range of different but related activities.
1. (p. 312) Ability refers to the relatively stable capabilities people have to perform a particular range of different but related activities. TRUE Ability refers to the relatively stable capabilities people have to perform a particular range of different but […]
Human Resources Chapter 10 2 A job analysis revealed that the primary skill required in applicants for a particular job is the ability to make effective decisions
44. (p. 315) Oral and written expressions are associated with _____ ability. A. quantitative B. sensory C. verbal D. spatial E. perceptual Oral expression refers to the ability to communicate ideas by speaking and written expression refers to the ability […]
Human Resources Chapter 10 3 Which of the following is an assessment that asks people about behaviors and preferences that reflect their emotional intelligence
AACSB: Analytic Accessibility: Keyboard Navigation Blooms: Remember Difficulty: 2 Medium Learning Objective: 10-03 What are the various types of emotional ability? Topic: What Does It Mean For An Employee To Be “Able”? 75. (p. 324) Which of the following is […]
Human Resources Chapter 10 4 Robin works for a small firm with only enough money budgeted to use one test to help with hiring decisions
AACSB: Analytic Accessibility: Keyboard Navigation Blooms: Remember Difficulty: 2 Medium Learning Objective: 10-04 What are the various types of physical ability? Topic: What Does It Mean For An Employee To Be “Able”? 99. (p. 327) Which of the following is […]
Human Resources Chapter 11 1 A team consists of two or more people who work independently over some time period to accomplish common goals related to some task-oriented purpose
1. (p. 346) A team consists of two or more people who work independently over some time period to accomplish common goals related to some task-oriented purpose. FALSE A team consists of two or more people who work interdependently over […]
Human Resources Chapter 11 2 Which of the following teams focuses on providing recommendations and resolving issues
43. (p. 349) Jackson High School formed several teams to plan and execute the 150th anniversary celebrations of the school. Over a period of two months, the teams organized events, oversaw logistics and coordinated student activities. The events that were […]
Human Resources Chapter 11 3 Which of the following roles refers to behaviors that influence the quality of the team’s social climate rather than work
AACSB: Analytic Accessibility: Keyboard Navigation Blooms: Remember Difficulty: 3 Hard Learning Objective: 11-02 What are the three general types of team interdependence? Topic: What Characteristics Can Be Used To Describe Teams? 71. (p. 356) A high degree of _____ interdependence […]
Human Resources Chapter 11 4 Teams definitely are forms of work groups, but not all work groups are teams. Analyze the above statement
91. (p. 361) Which of the following observations about member conscientiousness is true? A. A team member with low conscientiousness tends to be dependable and works hard to achieve team goals. B. Correcting a team member who has high conscientiousness […]
Human Resources Chapter 12 1 The team’s strong belief that they can be effective across a variety of situations reflects which of the following
1. (p. 395) The team’s strong belief that they can be effective across a variety of situations reflects which of the following? A. Moderate transactive memory B. Diverse mental models C. High potency D. Low cohesion E. Minimal boundary spanning […]
Human Resources Chapter 12 2 When members of a team exert less effort when working on team tasks than they would if they worked alone on those same tasks, the phenomenon is called
41. (p. 384) Mark, David, Tia, and Ashley are team members in a computer programming class. They have been assigned the task of creating a computerized payroll system. Mark and Tia worked very hard and created programs that worked well. […]
Human Resources Chapter 12 3 What synchronizes team members’ activities in a way that makes them mesh effectively and seamlessly
AACSB: Analytic Accessibility: Keyboard Navigation Blooms: Remember Difficulty: 1 Easy Learning Objective: 12-02 What are teamwork processes; and what are some examples of team activities that fall into this process category? Topic: Team Processes and Communication 70. (p. 389–390) Which […]
Human Resources Chapter 12 4 Which of the following refer(s) to the degree to which teams are capable of remaining together as ongoing entities
98. (p. 397) _____ memory refers to how specialized knowledge is distributed among members in a manner that results in an effective system of memory for the team. A. Cohesive B. Normative C. Transactive D. Potency E. Bounded rational Transactive […]
Human Resources Chapter 12 5Identify the rules used surrounding a brainstorming session. Discuss why brainstorming does not work as well as individual idea generation
123. (p. 382–383) Define team process. Differentiate between process gain and process loss. Team process refers to the different types of communication, activities, and interactions that occur within teams that contribute to their ultimate end goals. Getting more from the […]
Human Resources Chapter 13 1 From time to time, leaders need to resist the influence of other leaders or higher-ups to do what’s best for their own unit
1. (p. 419) From time to time, leaders need to resist the influence of other leaders or higher-ups to do what’s best for their own unit. TRUE In addition to influencing others, power can be seen as the ability to […]
Human Resources Chapter 13 2 Which type of power exists when a person has control over punishments in an organization
43. (p. 420) Joanne is the store manager at Glitter, a jewelry store. New merchandise has arrived which needs to be priced and displayed soon, before the festive season. She asks all the sales staff to stay back after work […]
Human Resources Chapter 13 3 In the context of the contingency factor of visibility, a leader’s ability to influence others increases when
72. (p. 423) Laura heads the administrative department in a hospital. Her job involves ensuring that work in the hospital runs smoothly, managing the staff, inventory management, and maintaining the requisite standard in hospital hygiene and patient care. As her […]
Human Resources Chapter 13 4 Which conflict resolution style occurs most often when one party has high levels of organizational power
101. (p. 430) High assertiveness and low cooperation represent which style of conflict resolution? A. Competing B. Avoiding C. Collaboration D. Compromise E. Accommodating Competing (high assertiveness, low cooperation) occurs when one party attempts to get his or her own […]
Human Resources Chapter 13 5 Which influence tactic could Shirley, who is the most experienced in the team, have used to convince the others of her choice
AACSB: Analytic Accessibility: Keyboard Navigation Blooms: Remember Difficulty: 1 Easy Learning Objective: 13-07 How do power and influence affect job performance and organizational commitment? Topic: How Important Are Power and Influence? 132. (p. 420) Scenario: Palliative Care Home Andy, Ben, […]
Human Resources Chapter 14 1 Leadership is the use of power and influence to direct the activities of followers toward goal attainment.
1. (p. 450) Leadership is the use of power and influence to direct the activities of followers toward goal attainment. TRUE Leadership is defined as the use of power and influence to direct the activities of followers toward goal achievement. […]
Human Resources Chapter 14 2 Which of the following decision-making styles is characterized by the highest level of leader control
44. (p. 453) _____ suggest that leaders are born, not made. A. Leader-member exchange theories B. Ohio State studies of leadership C. Transformational theories of leadership D. Contingent theory of leadership E. Great person theories of leadership The search for […]
Human Resources Chapter 14 3 Alice has a deep concern for the welfare of her subordinates and she promotes interactive discussions with them
71. (p. 458) Alice has a deep concern for the welfare of her subordinates and she promotes interactive discussions with them. Alice can be described as a manager who scores high on: A. initiating structure. B. autocratic leadership. C. consideration. […]
Human Resources Chapter 14 4 He waits around for mistakes and errors from his employees and then takes corrective action as necessary
94. (p. 462) John believes he has quite a unique style of leadership. He waits around for mistakes and errors from his employees and then takes corrective action as necessary. Which of the following is John’s style of leadership? A. […]
Human Resources Chapter 15 1 Define organizational structure. What is an organizational chart and how does it impact an organization
102. (p. 492) Scenario: Extreme Rug Tim is the project manager of the corporate structure team at Extreme Rugs. Tim’s team has been assigned the task to study and evaluate Extreme Rugs’ organizational structure. To collect the preliminary information, Tim […]
Human Resources Chapter 15 1 Organizational structure differs from country to country based on the traditional architecture forms in each country
1. (p. 490) Organizational structure does not influence employee attitudes and behavior. FALSE The organization as a whole affects employee attitudes and behavior. AACSB: Analytic Accessibility: Keyboard Navigation Blooms: Remember Difficulty: 1 Easy Learning Objective: 15-01 What is an organization’s […]
Human Resources Chapter 15 1 Which of the following is a bureaucratic organizational form in which employees are grouped into divisions around products
78. (p. 500) A bureaucratic structure is an organizational form that exhibits many of the facets of the _____ organization. A. simple B. global C. adaptive D. organic E. mechanistic A bureaucratic structure is an organizational form that exhibits many […]
Human Resources Chapter 15 1 Which of the following refers to the degree to which rules and procedures are used to standardize behaviors and decisions in an organization
46. (p. 493) At Cool Clothes, Inc., there is a total focus on providing care and satisfaction to each customer. In the major clients’ division, each manager is assigned three employees to supervise, whereas in the product assembly division, each […]
Human Resources Chapter 16 1 Organizational culture shapes and reinforces certain employee attitudes and behaviors by creating a system of control over employees
1. (p. 519) Organizational culture shapes and reinforces certain employee attitudes and behaviors by creating a system of control over employees. TRUE Organizational culture shapes and reinforces certain employee attitudes and behaviors by creating a system of control over employees. […]
Human Resources Chapter 16 1 Which of the following is a process that begins before an employee starts work and does not end until an employee leaves the organization
AACSB: Reflective Thinking Accessibility: Keyboard Navigation Blooms: Apply Difficulty: 2 Medium Learning Objective: 16-02 What general and specific types can be used to describe an organization’s culture? Topic: Why Do Some Organizations Have Different Cultures Than Others? 76. (p. 526) […]
Human Resources Chapter 16 1 Which of the following supply the primary means of transmitting an organization’s culture to its workforce
AACSB: Analytic Accessibility: Keyboard Navigation Blooms: Apply Difficulty: 2 Medium Learning Objective: 16-01 What is organizational culture; and what are its components? Topic: Why Do Some Organizations Have Different Cultures Than Others? 44. (p. 520) Which of the following supply […]
Human Resources Chapter 16 1 Which of the following tactics is designed to encourage adaptation to the organization’s culture
106. (p. 538) Which of the following tactics is designed to encourage adaptation to the organization’s culture? A. Use no examples of what an employee is supposed to be like. B. Constantly remind newcomers that they are now part of […]
Human Resources Chapter 16 1 Why are mergers and acquisitions not considered one of the best methods to change an organization’s culture
118. (p. 523) Explain the general culture types based on the dimensions of solidarity and sociability. One popular general typology divides organizational culture along two dimensions: solidarity and sociability. Solidarity is the degree to which group members think and act […]
Human Resources Chapter 2 1 Evaluating an employee’s performance based on results alone gives an accurate picture of which employees are worth more to the organization
1. (p. 33) Evaluating an employee’s performance based on results alone gives an accurate picture of which employees are worth more to the organization. FALSE Employees contribute to their organization in ways that go beyond bottom-line results; therefore evaluating an […]
Human Resources Chapter 2 2 The electronic database used to identify the set of behaviors needed to define task performance is known as the
AACSB: Reflective Thinking Accessibility: Keyboard Navigation Blooms: Apply Difficulty: 2 Medium Learning Objective: 02-02 What is task performance? Topic: What Does It Mean To Be A “Good Performer”? 46. (p. 34) _____ involves well-known responses to normal job demands that […]
Human Resources Chapter 2 3 Employee behaviors that intentionally hinder organizational goal accomplishment are referred to as
73. (p. 39) Delux Services was celebrating its operations in over 17 countries. Linda, a junior HR assistant, was disinterested in attending this celebratory event. The senior HR managers overheard Linda asking her friends the reason for this party. Back […]
Human Resources Chapter 2 4 Define job analysis, explain its importance in determining job performance, and list and the basic steps involved in job analysis
AACSB: Analytic Accessibility: Keyboard Navigation Blooms: Remember Difficulty: 2 Medium Learning Objective: 02-07 How can organizations use job performance information to manage employee performance? Topic: Application: Performance Management 101. (p. 48) The _____ approach uses critical incidents to create a […]
Human Resources Chapter 3 1 Organizational commitment is the desire on the part of an employee to remain a member of the organization
1. (p. 63) Organizational commitment is the desire on the part of an employee to remain a member of the organization. TRUE Organizational commitment is defined as the desire on the part of an employee to remain a member of […]
Human Resources Chapter 3 2 Which of the following terms refers to the work and nonwork forces that bind us to our current employer
AACSB: Analytic Accessibility: Keyboard Navigation Blooms: Remember Difficulty: 1 Easy Learning Objective: 03-02 What are the three types of organizational commitment; and how do they differ? Topic: What Does It Mean To Be “Committed”? 44. (p. 65) The term “focus […]
Human Resources Chapter 3 3 He does not like his job and is not committed to the organization. He hardly exerts any effort that is required to keep his job
71. (p. 71) Sean recently joined the marketing team at Axon International. He will be starting at the company in two weeks. Sean has had the reputation of being an expert in ad campaigns and catching the nerve of the […]
Human Resources Chapter 3 4 Define organizational commitment. Briefly describe the three types of organizational commitment organizational commitment
AACSB: Analytic Accessibility: Keyboard Navigation Blooms: Remember Difficulty: 1 Easy Learning Objective: 03-04 What are some examples of psychological withdrawal? Of physical withdrawal? How do the different forms of withdrawal relate to each other? Topic: What Does It Mean To […]
Human Resources Chapter 4 1 Research shows that employees with low job satisfaction experience strong positive feelings when they think about their duties or take part in their task activities
1. (p. 96) Research shows that employees with low job satisfaction experience strong positive feelings when they think about their duties or take part in their task activities. FALSE Employees with high job satisfaction experience positive feelings when they think […]
Human Resources Chapter 4 2 Which of the following work value categories involve(s) helping others and working on moral causes
39. (p. 97) Values are defined as: A. those things that people consciously or subconsciously want to seek or attain. B. pleasurable emotional states resulting from the appraisal of one’s job or job experiences. C. set of shared attitudes, values, […]
Human Resources Chapter 4 3 Part of his training involves moving through all of the departments and learning what each one does
60. (p. 101) Which of the following is true about knowledge of results? A. It captures the degree to which employees feel that they are key drivers of the quality of the unit’s work. B. It reflects the extent to […]
Human Resources Chapter 4 4 Patrick, Evan, and Jamie have just finished their team’s project and are waiting for their supervisor’s feedback
81. (p. 109) What type of mood is grouchy? A. Engaged B. Pleasant C. Deactivated D. Unpleasant E. Intense Moods are states of feeling that are often mild in intensity, last for an extended period of time, and are not […]
Human Resources Chapter 4 5 Define moods. Briefly summarize the different moods in which people sometimes find themselves.
98. Job satisfaction is positively correlated with ______ and negatively correlated with ______. A. organizational commitment; counterproductive behavior B. counterproductive behavior; performance C. performance; organizational commitment D. performance; equity E. equity; organizational commitment Job satisfaction is positively correlated with organizational […]
Human Resources Chapter 5 1 Jaylene graduated from school in June, got married in August, and started her new dream job in September
1. (p. 130–131) The particular demands that cause people to experience stress are called strains. FALSE Stress is defined as a psychological response to demands that possess certain stakes for the person and that tax or exceed the person’s capacity […]
Human Resources Chapter 5 2 Which of the following refers to the degree to which the requirements of the work, in terms of knowledge, skills, and abilities,
AACSB: Analytic Accessibility: Keyboard Navigation Blooms: Remember Difficulty: 1 Easy Learning Objective: 05-02 What are the four main types of stressors? Topic: Why Are Some Employees More “Stressed” Than Others? Check All That Apply Questions 47. Which of the listed […]
Human Resources Chapter 5 3 Seeking support and venting anger are examples of which of the following coping strategies
AACSB: Analytic Accessibility: Keyboard Navigation Blooms: Understand Difficulty: 2 Medium Learning Objective: 05-03 How do individuals cope with stress? Topic: Why Are Some Employees More “Stressed” Than Others? 76. (p. 137) All of these are examples of emotion-focused coping strategies […]
Human Resources Chapter 5 4 Two people sharing the responsibilities of a single job, as if the two people were a single performing unit is known as
AACSB: Analytic Accessibility: Keyboard Navigation Blooms: Remember Difficulty: 2 Medium Learning Objective: 05-05 How does stress affect job performance and organizational commitment? 97. (p. 145) People who experience higher levels of challenge stressors tend to have higher levels of: A. […]
Human Resources Chapter 6 1 Motivation determines what employees do at a given moment—the direction in which their effort is channeled.
1. (p. 164) Motivation determines what employees do at a given moment—the direction in which their effort is channeled. TRUE Motivation determines what employees do at a given moment—the direction in which their effort is channeled. AACSB: Analytic Accessibility: Keyboard […]
Human Resources Chapter 6 2 The belief that exerting a high level of effort will result in the successful performance of some task is known as
39. (p. 166) _____ theory argues that employee behavior is directed toward pleasure and away from pain or, more generally, toward certain outcomes and away from others. A. Psychological empowerment B. Expectancy C. Goal setting D. Extrinsic E. Equity Expectancy […]
Human Resources Chapter 6 3 Which of these refer(s) to the learning plans and problem-solving approaches used to achieve successful performance
62. (p. 169) Motivation that is felt when task performance serves as its own reward is known as _____ motivation. A. instrumental B. extrinsic C. intrinsic D. expectant E. efficacious Enjoyment, interestingness, accomplishment, knowledge gain, skill development and personal expression […]
Human Resources Chapter 6 4 Which of the following is/are the motivating force(s) with the strongest performance effect
83. (p. 177) When someone from another company is referred to as the ‘comparison other’, one is involved in a(n): A. equity distress. B. emotional cue. C. cognitive distortion. D. internal comparison. E. external comparison. Occupational equity is an example […]
Human Resources Chapter 6 5 How do employees make the choices that take them in the “right direction”? Justify your answer with the help of expectancy theory
97. (p. 185) Equity has _____ effect on citizenship behavior and a _____ effect on counterproductive behavior. A. a strong positive; strong negative B. a moderate positive; moderate negative C. no; moderate positive D. a moderate negative; strong negative E. […]
Human Resources Chapter 7 1 An organization’s reputation reflects the prominence of its brand in the minds of the public and the perceived quality of its goods and services
1. (p. 200) An organization’s reputation reflects the prominence of its brand in the minds of the public and the perceived quality of its goods and services. TRUE An organization’s reputation reflects the prominence of its brand in the minds […]
Human Resources Chapter 7 2 Which of the following dimensions of trustworthiness is defined as the belief that the authority wants to do good for the trustor
AACSB: Reflective Thinking Accessibility: Keyboard Navigation Blooms: Apply Difficulty: 2 Medium Learning Objective: 07-02 In what three sources can trust be rooted? Topic: Why Are Some Authorities More Trusted Than Others? 44. (p. 203–204) Which of the following is true […]
Human Resources Chapter 7 3 Which of the following statements differentiates between moral intensity and moral attentiveness
AACSB: Reflective Thinking Accessibility: Keyboard Navigation Blooms: Apply Difficulty: 3 Hard Learning Objective: 07-04 What dimensions can be used to describe the fairness of an authority’s decision making? Topic: Why Are Some Authorities More Trusted Than Others? 74. (p. 210) […]
Human Resources Chapter 7 4 An individual could argue that stealing food is defensible and ethical to save your child from starvation
100. (p. 221) _____ is defined as the degree to which employees can devote their attention to work, as opposed to perpetrating or being victimized by office politics. A. Moral intensity B. Ability to focus C. Moral awareness D. Moral […]
Human Resources Chapter 8 1 35 Decision making reflects relatively permanent changes in an employee’s knowledge or skills that result from experience
1. (p. 238) Learning refers to the process of generating and choosing from a set of alternatives to solve a problem. FALSE Learning reflects relatively permanent changes in an employee’s knowledge or skill that result from experience. The more employees […]
Human Resources Chapter 8 2 Organizations use four specific consequences to modify employee behavior. They are known as
44. (p. 239) _____ knowledge is not easily communicated but could very well be the most important aspect of what we learn in organizations. A. Book-based B. Direct C. Explicit D. Tacit E. Documented Tacit knowledge is what employees can […]
Human Resources Chapter 8 3 Grace is in charge of staffing for the pediatric unit and must make sure there are always enough nurses on the unit.
AACSB: Analytic Accessibility: Keyboard Navigation Blooms: Remember Difficulty: 1 Easy Learning Objective: 08-03 What are the methods by which employees learn in organizations? Topic: Why Do Some Employees Learn to Make Decisions Better Than Others? 75. (p. 246) When an […]
Human Resources Chapter 8 4 Sally’s daughter just started going to school. As a result, Sally has been coming to work early for the past few weeks
96. (p. 254) Sally’s daughter just started going to school. As a result, Sally has been coming to work early for the past few weeks. Her colleagues are under the impression that Sally is a Type A person. Sally’s colleagues […]
Human Resources Chapter 9 1 Personality refers to the structures and propensities inside people that explain their characteristic patterns of thought, emotion, and behavior
1. (p. 273) What employees are like depends only on personality types and not on culture. FALSE What employees are like also depends on the culture in which they were raised. Cultural values like individualism-collectivism, power distance, and so forth […]
Human Resources Chapter 9 2 According to longitudinal studies, the two Big Five dimensions most dependent on genes are
46. (p. 273) The scenario below is a review that some of the employees at The Pulse, an HR company, received after a 360 degree feedback. Jack, who was being considered for a promotion, was described as someone who is […]
Human Resources Chapter 9 3 Myers-Briggs Type Indicator evaluates individuals on the basis of all of these types of preferences except
AACSB: Analytic Accessibility: Keyboard Navigation Blooms: Remember Difficulty: 2 Medium Learning Objective: 09-03 Is personality driven by nature or by nurture? Topic: How Can We Describe What Employees Are Like? 77. (p. 283) Together with cognitive ability, _____ is a […]
Human Resources Chapter 9 4 Which of these given below asks applicants about their attitudes toward dishonesty, the desire to punish dishonesty
AACSB: Analytic Accessibility: Keyboard Navigation Blooms: Remember Difficulty: 2 Medium Learning Objective: 09-06 How does personality affect job performance and organizational commitment? Topic: How Important Are Personality And Cultural Values? 98. ______ examines cultural dimensions such as gender egalitarianism, performance […]