Human Resources Chapter 12 4 Which of the following refer(s) to the degree to which teams are capable of remaining together as ongoing entities

98.

(p. 397)

_____ memory refers to how specialized knowledge is distributed among members in a

manner that results in an effective system of memory for the team.

99.

(p. 397)

In a project team at Kaizen International, everyone focuses on his or her specialty and

what they do best. Members know exactly where they can go to get information when there are

gaps in their knowledge, and this team produces synergistic results. This shows that the project

team at Kaizen has an effective:

100.

(p. 398)

Which of the following refer(s) to the degree to which teams are capable of remaining

together as ongoing entities?

101. Training that provides students or employees with the knowledge, skills, and abilities

necessary to be a high performing team member are considered ______ because they can be used

in many different situations rather than in just one or two specific situations.

102.

(p. 400)

Teamwork processes have a _____ effect on team commitment.

103.

(p. 401)

The idea behind _____ is that team members can develop shared mental models of what is

involved in each of the roles in the team and how the roles fit together to form a system.

104.

(p. 401)

Cross-training involves instructions at three different levels of depth. These levels are:

105.

(p. 401)

Richard’s team has been assigned the task of organizing an exhibition for companies

selling home appliances. Richard ensured that each member of the team had an opportunity to

observe other members perform their roles. This type of cross-training is termed as:

106.

(p. 401)

Which of the following levels of cross-training involves team members observing how

other members perform their roles?

107.

(p. 401)

The deepest level of cross-training involves _____, which gives members actual experience

carrying out the responsibilities of their teammates.

108.

(p. 401)

Which of the following is a type of team process training?

109.

(p. 402)

Which of the following is true about conflict resolution?

110. An employee with an excellent teamwork competency would be skilled in all of the

following except ______.

111.

(p. 402)

Which of the following competencies coordinates and synchronizes activities among team

members?

112.

(p. 402)

Monitoring, evaluating, and providing performance-related feedback is associated with

which of the following competencies?

113.

(p. 402)

_____ is normally conducted by a consultant and intended to facilitate the development of

team processes related to goal setting, interpersonal relations, problem solving, and role

clarification.

114.

(p. 386)

Scenario: Model Industries, Inc.

Burt, Ryan, and Heather are members of the marketing team at Model Industries, Inc. (MII),

responsible for generating ideas for new marketing strategies. Burt has done a phenomenal job in

gathering information necessary to help the team understand the desires and needs of the client.

All things being equal, Heather has the best record of making good recommendations to Jeremy,

vice president of marketing. Ryan can make some good recommendations, but sometimes his

recommendations are completely off base. Usually, Jeremy pays careful attention to what Heather

has to say, but generally does not pay much attention to what Ryan proposes. In addition to

Jeremy, Heather has been meeting with the vice president of operations and other members of

the executive team to gain support for their request to increase the marketing budget.

According to research, the best way for Burt, Ryan, and Heather to improve their team hierarchical

sensitivity would be to implement _____.

115.

(p. 387)