44.
(p. 239)
_____ knowledge is not easily communicated but could very well be the most important
aspect of what we learn in organizations.
45.
(p. 240)
Which of the following is a characteristic of tacit knowledge?
46.
(p. 240)
Tacit knowledge _____.
47. Vincent has worked at The Shadows restaurant for several years and in the restaurant
industry for almost 30 years. He can’t really explain it, but he “just knows” which applicants are
the ones to hire. His intuition most likely comes from a high level of _____ that he has of the
industry in general and this restaurant in particular.
48.
(p. 240)
Explicit knowledge _____.
49.
(p. 240)
_____ refer(s) to the notion that we learn by observing the link between our voluntary
behavior and the consequences that follow it.
50.
(p. 241)
Organizations use four specific consequences to modify employee behavior. They are
known as:
51.
(p. 241)
_____ occurs when an unwanted outcome is removed following a desired behavior.
52.
(p. 241)
Which of these occurs when an unwanted outcome follows an unwanted behavior?
53.
(p. 241)
A manager suspends one of his subordinates for showing up to work late. This is an
example of:
54.
(p. 241)
Which two contingencies of reinforcement are designed to decrease undesired behaviors?
55.
(p. 241)
_____ occurs when there is the removal of positive consequences following an unwanted
behavior.
56.
(p. 241)
James is the new manager of operations at Leo Motors. To his dismay, he finds the
employees coming in late to work, taking long breaks and behaving unprofessionally at their work
stations. James decides to promote desirable work practices. He plans to introduce incentives for
meeting the required targets, at the same time withhold incentives when employees meet the
target, but their work culture is poor and they continue coming late. Identify the contingencies that
James is planning to implement.
57.
(p. 241)
Jackson High School introduced a scholarship of $1,000 for students who maintain 100
percent attendance. This is an example of using _____.
58.
(p. 242)
In general, _____ and _____ should be the most common forms of reinforcement used by
managers to create learning among their employees.
59.
(p. 242)
Which of the following is the simplest schedule of reinforcement?
60.
(p. 242)
_____ reinforcement happens when a specific consequence follows each and every
occurrence of a desired behavior.
61.
(p. 242)
With _____ schedule, workers are rewarded after a certain amount of time, and the length
of time between reinforcement periods stays the same.
62.
(p. 242)
An organization revises its employees’ salaries at the end of each financial year. This is an
example of _____ reinforcement.
63.
(p. 242)
_____ schedules are designed to reinforce behaviors at random points in time.
64.
(p. 242)
Mark is a new hire at Blue Bay Technologies, Florida. His work involves creating
technology-enabled business solutions for clients from various states. Mark’s work gets evaluated
and rewarded at the end of each month. This is an example of _____ reinforcement.
65.
(p. 242)
The workers at Snack Time are always on their feet and do not take extra long breaks
because their supervisor Mr. Dan pays surprise visits to the production department. This practice
helps the firm exceed performance targets. Mr. Dan practices which of the following
reinforcement schedules?
66.
(p. 243)
Which schedule reinforces behaviors after a certain number of them have been exhibited?
67.
(p. 242–243)
A salaried paycheck is an example of _____ reinforcement schedule whereas
piece-rate pay is an example of _____ reinforcement schedule.
68.
(p. 243)
A slot machine is an example of a _____ reinforcement schedule.
69.
(p. 243)
_____ theory argues that people in organizations have the ability to learn through the
observation of others.
70.
(p. 243)
When employees observe the actions of others, learn from what they observe, and then
repeat what they have observed, they are engaging in:
71.
(p. 243)
United Motors is facing shortage of funds and has decided to implement the piece-rate
system of payment. This way the workers who perform better will get higher wages and it would
not be a huge burden on the company’s bank account. Which of the following methods of
reinforcement schedules has United Motors implemented?
72.
(p. 245)
Which of the following is the first step in the behavior modeling process?
73. ________ does not always result in positive outcomes for the organization. Employees who
witness other employees not being punished for leaving early, taking long lunch breaks, and
taking supplies home may engage in the same counterproductive activities.
74.
(p. 245)
The last step of behavior modeling is: