1.
(p. 200)
An organization’s reputation reflects the prominence of its brand in the minds of the public
and the perceived quality of its goods and services.
2.
(p. 200)
Reputation is a tangible asset that depends heavily on a company’s ability to generate
trust among its employees and customers.
3.
(p. 200)
Trust is defined as the willingness to be vulnerable to a trustee based on positive
expectations about the trustee’s actions and intentions.
4. Jocylyn met Bryan at the apartment pool and agreed to go dancing with him that evening.
Her agreement to go out with him when she just met him demonstrates affect-based trust.
5.
(p. 201)
Justice reflects the actual fairness of an authority’s decision making.
6.
(p. 202)
When trust is cognition-based, it means that trust depends on feelings toward the
authority that go beyond any rational assessment.
7.
(p. 203)
The importance of trust propensity is most obvious in interactions with family, in which
any acceptance of vulnerability would amount to “blind trust.”
8.
(p. 204)
Disposition-based trust guides us in the absence of data about a particular authority.
9.
(p. 205)
Cognition-based trust is driven by the trustor’s faith in human nature.
10. Danny has just started a new job. His coworkers tell him that their manager is is very
unselfish and always keeps her promises. In addition, she is the leading expert in the company on
product development. As a result of this information, Danny is likely to develop cognition-based
trust in his manager.
11.
(p. 205)
People gauge the track record of an authority along three dimensions: ability, skills, and
knowledge.
12.
(p. 205)
Ability is defined as the belief that the authority wants to do good for the trustor, apart
from any selfish or profit-centered motives.
13.
(p. 205)
Integrity is defined as the perception that the authority adheres to a set of values and
principles that the trustor finds acceptable.
14.
(p. 206)
Affect-based trust is more rational than emotional.
15.
(p. 206)
Affect-based trust is seen in a select few relationships.
16.
(p. 208)
Employees gauge procedural justice by asking whether decision outcomes, such as pay,
rewards, evaluations, promotions, and work assignments, are allocated using proper norms.
17.
(p. 208)
Informational justice reflects the perceived fairness of decision-making outcomes.
18.
(p. 208)
The equity norm is typically judged to be the fairest choice in situations in which the goal
is to maximize the productivity of individual employees.
19. Abigail is always very careful to award bonuses and other rewards based on each
individual’s performance and contribution. Abigail is concerned with interpersonal justice.
20.
(p. 208)
Under the need norm, members of the group are rewarded in identical measures
regardless of their individual productivity levels.
21.
(p. 210)
Procedural justice is seen to be of enormous importance when outcomes are bad.
22.
(p. 210)
Procedural justice tends to be a stronger driver of reactions to authorities than distributive
justice.
23.
(p. 210)
Interpersonal justice is fostered when authorities adhere to two particular rules: the
justification rule and the truth rule.
24.
(p. 211)
Informational justice reflects the perceived fairness of the communications provided to
employees from authorities.
25.
(p. 212)
Low levels of informational justice can make an organization vulnerable to wrongful
termination claims.
26.
(p. 213)
Descriptive ethics evolved with scholars in philosophy debating how people ought to act
using various codes and principles.
27.
(p. 213)
Whistle-blowing occurs when former or current employees expose illegal or immoral
actions by their organization.
28.
(p. 218)
The four-component model of ethical decision making proposes that as people age and
mature, they move through the preconventional, postconventional, and principled stages of moral
development.
29.
(p. 218–219)
All individuals move through the preconventional and conventional stages and
finally operate from the postconventional stage of moral development.
30.
(p. 221)
In the context of trust and job performance, the ability to focus reflects the degree to
which employees can devote their attention to work, as opposed to engaging in workplace politics
or saving themselves from problems like abusive supervision.
31. Magnitude of consequences and concentration of effect are two components of moral
intensity.
32.
(p. 222)
Economic exchanges are impersonal and resemble contractual agreements, such that
employees agree to fulfill the duties in their job description in exchange for financial
compensation.
33.
(p. 223)
The legal component of corporate social responsibility argues that the law represents
society’s codification of right and wrong and must therefore be followed.
34.
(p. 224)
Efforts to improve the quality of life in the communities in which organizations work is
typically an effort that comes under the citizenship component of corporate social responsibility.
35.
(p. 200)
The willingness to be vulnerable to an authority based on positive expectations about the
authority’s actions and intentions is called _____.
36.
(p. 201)
Which of the following reflects the perceived fairness of an authority’s decision making?
37.
(p. 201)
When employees perceive high levels of _____, they believe that decision outcomes are
fair and that decision-making processes are designed and implemented in a fair manner.
38.
(p. 201)
_____ reflects the degree to which the behaviors of an authority are in accordance with
generally accepted moral norms.
39.
(p. 201)
Which of the following statements is true with regard to trust, justice, and ethics?
40.
(p. 202)
When trust is rooted in a rational assessment of the authority’s trustworthiness, it is
called:
41.
(p. 203)
_____ refers to a general expectation that the words, promises, and statements of
individuals and groups can be relied upon.
42.
(p. 203)
It is argued that _____ represents a sort of “faith in human nature.”
43.
(p. 203)
Ron recently moved into a flat in the Oak Wood apartments. As Ron is at work all day, he
has requested his neighbor to collect his mail. He receives confidential letters and documents
regarding work and his finances. When the mail is given to him, Ron believes that he is the first
one to open them. Ron has a high degree of _____.