44.
(p. 520)
Which of the following supply the primary means of transmitting an organization’s culture
to its workforce?
45.
(p. 520)
During her stay at the Renaissance Hotel, Ginny noticed that all the staff wore the same
color and style of clothes. Which of the following layers of organizational culture would such a
dress code represent?
46.
(p. 520)
An organization’s corporate logo is an example of a:
47.
(p. 520)
Nike’s “swoosh” is an example of a:
48.
(p. 520)
_____ reflect(s) the jargon, slang, and slogans used within the walls of an organization.
49.
(p. 521)
_____ consist(s) of anecdotes, accounts, legends, and myths that are passed down from
cohort to cohort within an organization.
50.
(p. 521)
The daily or weekly planned routines that occur in an organization are called:
51.
(p. 521)
At Rolce Technologies, the core design team of 10 employees has daily “stand-up”
meetings. All the core design team members gather standing up for a rapid-fire update on the
project. These stand-up meetings are representative of which of the following components of the
organization’s culture?
52.
(p. 521)
At Delta Diamonds, Inc., managers start every week with a two–hour meeting, focusing on
goals for that week and open communication between team members in their department and
ways to achieve the goals. This routine describes:
53.
(p. 522)
Formal events that are generally performed in front of an audience of organizational
members are known as:
54.
(p. 522)
Every year, 7 Days, a large retail chain, organizes a large annual function in which it gives
an “Employee of the Year” award to a deserving employee, along with a $5,000 cash prize and an
opportunity to launch the retail chain’s new product. This is an example of which of the following
components of organizational culture?
55.
(p. 522)
Which of the following are the beliefs, philosophies, and norms that a company explicitly
states?
56.
(p. 522)
Quest, Inc., has a sign hanging in every employee’s cubicle that reads: “Together we are
greater than any one of us.” This is an example of a(n):
57.
(p. 522)
The published mission statement at Dunlop, Inc., is an example of:
58.
(p. 522)
Walker International has recently published its vision statement. This is an example of:
59.
(p. 523)
_____ are the taken–for-granted beliefs and philosophies that are so ingrained that
employees simply act on them rather than questioning the validity of their behavior in a given
situation.
60.
(p. 523)
_____ represent the deepest and least observable part of a culture.
61.
(p. 523)
_____ is/are the degree to which group members think and act alike, and _____
represent(s) how friendly employees are to one another.
62.
(p. 523)
At NoFrills Corporation, employees are distant and disconnected from one another. Based
on this, the organizational culture at NoFrills can be described as:
Ranking Questions
63. Place the following steps in the service culture process in their proper order from the first
step (#1) to the last step (#5).
64.
(p. 523)
In organizations with fragmented cultures, there is _____ sociability and _____ solidarity.
65.
(p. 523)
In organizations with mercenary cultures, we tend to find _____ sociability and _____
solidarity.
66.
(p. 523)
In organizations with networked cultures, we tend to find _____ sociability and _____
solidarity.
67.
(p. 523)
In organizations with communal cultures, there is _____ sociability and _____ solidarity.
68.
(p. 523)
Organizations that have cultures in which employees think alike but are not friendly to one
another can be considered _____ cultures.
69.
(p. 523)
The environment at National Studio, Inc., is very political and employees generally are
always thinking “What’s in it for me?” Such a culture can be described as which of the following?
70.
(p. 523)
_____ cultures are those where all employees are friendly to one another, but everyone
thinks differently and does his/her own thing.
71.
(p. 523)
Organizations with friendly employees who all think alike are _____ cultures.
72.
(p. 524)
Organizations that have successfully created a _____ culture have been shown to change
employee attitudes and behaviors toward customers.
73.
(p. 525)
Manufacturing and medical companies have a tendency to create which of the following
specific culture types?
74.
(p. 525)
Which of the following culture types reduces treatment errors in medical settings?
75.
(p. 526)
MicroTrac allows its engineers to spend 20 percent of their working time pursuing projects
that they are passionate about to encourage innovation at the organization. This describes which
of the following specific cultures?