Check All That Apply Questions
47. Which of the listed events would be considered non-work challenge stressors? (Check all
that apply)
48.
(p. 133)
Stressful demands that are perceived as opportunities for learning, growth, and
achievement are called:
49.
(p. 133)
Which of these is a work hindrance stressor?
50.
(p. 133)
_____ is a work hindrance stressor that occurs from incompatible demands within a single
role that a person may hold.
51.
(p. 133)
_____ refers to a work hindrance stressor that occurs when the number of demanding
roles a person holds is so high that the person simply cannot perform some or all of the roles very
effectively.
52.
(p. 133)
Tim is working as the marketing head at Blue Chip Investments. His work requires him to
travel extensively and meet clients in various countries. However, his role also requires him to
mentor several marketing representatives who work under him and keep track of their progress.
Since Tim stays away from his office most of the time, he finds it difficult to manage both types of
work responsibilities. Tim faces which of the following challenges?
53.
(p. 133)
Elis and Phoebe work at United Insurance, a medium-sized insurance company with 240
branches in 8 states. Elis works as a teller. Phoebe works as one of five regional supervisors, who
are each expected to supervise a team of tellers. Elis recently received instructions from her
supervisor that all tellers will be evaluated on the number of people they assist at their window
per day. Serving more customers means higher performance effectiveness. However, Elis is also
expected to follow the bank’s number one goal of customer satisfaction. Phoebe on the other
hand is facing a difficult situation. Two of the regional supervisors left the bank for other
opportunities resulting in significant increase in the work responsibility and time pressure for
Phoebe and the remaining two supervisors. The bank hired Jason as a trainee for the supervisor
position. Two days into his new job, he was asked to take up all the responsibilities of a regional
supervisor. Jason was given very few instructions or guidelines about how things are supposed to
be done. He was expected to learn on the job.
Elis is facing which type of stressor?
54.
(p. 133)
Elis, Phoebe, and Jason work at United Insurance, a medium-sized insurance company
with 240 branches in 8 states. Elis works as a teller. Phoebe works as one of five regional
supervisors, who are each expected to supervise a team of tellers. Elis recently received
instructions from her supervisor that all tellers will be evaluated on the number of people they
assist at their window per day. Serving more customers means higher performance effectiveness.
However, Elis is also expected to follow the bank’s number one goal of customer satisfaction.
Phoebe on the other hand is facing a difficult situation. Two of the regional supervisors left the
bank for other opportunities resulting in significant increase in the work responsibility and time
pressure for Phoebe and the remaining two supervisors. The bank hired Jason as a trainee for the
supervisor position. Two days into his new job, he was asked to take up all the responsibilities of
a regional supervisor. Jason was given very few instructions or guidelines about how things are
supposed to be done. He was expected to learn on the job.
Elis, unable to meet both types of expectations associated with her role, is facing _____.
55.
(p. 133)
Elis and Phoebe work at United Insurance, a medium-sized insurance company with 240
branches in 8 states. Elis works as a teller. Phoebe works as one of five regional supervisors, who
are each expected to supervise a team of tellers. Elis recently received instructions from her
supervisor that all tellers will be evaluated on the number of people they assist at their window
per day. Serving more customers means higher performance effectiveness. However, Elis is also
expected to follow the bank’s number one goal of customer satisfaction. Phoebe on the other
hand is facing a difficult situation. Two of the regional supervisors left the bank for other
opportunities resulting in significant increase in the work responsibility and time pressure for
Phoebe and the remaining two supervisors. The bank hired Jason as a trainee for the supervisor
position. Two days into his new job, he was asked to take up all the responsibilities of a regional
supervisor. Jason was given very few instructions or guidelines about how things are supposed to
be done. He was expected to learn on the job.
Jason is encountering stress resulting from _____.
56.
(p. 134)
Elis and Phoebe work at United Insurance, a medium-sized insurance company with 240
branches in 8 states. Elis works as a teller. Phoebe works as one of five regional supervisors, who
are each expected to supervise a team of tellers. Elis recently received instructions from her
supervisor that all tellers will be evaluated on the number of people they assist at their window
per day. Serving more customers means higher performance effectiveness. However, Elis is also
expected to follow the bank’s number one goal of customer satisfaction. Phoebe on the other
hand is facing a difficult situation. Two of the regional supervisors left the bank for other
opportunities resulting in significant increase in the work responsibility and time pressure for
Phoebe and the remaining two supervisors. The bank hired Jason as a trainee for the supervisor
position. Two days into his new job, he was asked to take up all the responsibilities of a regional
supervisor. Jason was given very few instructions or guidelines about how things are supposed to
be done. He was expected to learn on the job.
Phoebe’s stress is related to a _____.
57.
(p. 134)
Which of these is NOT a work hindrance stressor?
58.
(p. 133)
_____ refers to the lack of information regarding what needs to be done in a role, as well
as unpredictability regarding the consequences of performance in that role.
59.
(p. 134)
Which of the following reflect(s) the relatively minor routine demands that get in the way
of accomplishing the things that we really want to accomplish?
60.
(p. 134)
Which of the following is a work challenge stressor?
61.
(p. 134)
Which of the following refers to the degree to which the requirements of the work, in
terms of knowledge, skills, and abilities, tax or exceed the capabilities of the person who is
responsible for performing the work?
62.
(p. 134)
_____ refer(s) to the nature of the obligations that a person has toward others.
63.
(p. 133–134)
Beth is a senior accountant at The American Bank. Her job profile includes
preparing monthly financial statements, getting high net worth individuals to invest in the bank,
and dealing with people who want loans above $30,000. Her work involves a lot of paper work as
well as traveling to meet clients. The month ends are especially busy when Beth has to check the
audit reports as well. Unable to handle the pressure, Beth has requested the management for an
assistant. This is an example of:
64.
(p. 136)
Work-family conflict is a type of _____ stressor.
65.
(p. 136)
According to research which of the following is considered the most stressful life-event?
66.
(p. 137)
Which of the following is a non work hindrance stressor?
67.
(p. 137)
Which of these is a non work challenge stressor?
68.
(p. 137)
Family time demands refer to which type of stressor?
69.
(p. 137)
Activities including participation in formal education programs, music lessons, sports-
related training, hobby-related self-education, and volunteer work are examples of:
70.
(p. 137)
_____ refer(s) to the behaviors and thoughts that people use to manage both the stressful
demands that they face and the emotions associated with those stressful demands.
71.
(p. 137)
Ariel is the assistant editor at the local newspaper – The Morning Mail. With the increased
readership, the editorial committee had decided to reduce the deadline for article submissions to
eight hours. This move was not welcomed by the junior writers and editors. Ariel though unhappy
with the decision faced the problem head on and chose to cope by working faster and harder. This
is an example of:
72. Coping strategies can be viewed as either _______ or _______ focused.
73.
(p. 137)
Which of these is an example of problem-focused coping?
74.
(p. 137)
Kristen attempts to address time pressure by working harder, and seeking assistance to
devise a strategy for accomplishing the work more efficiently. In the example, Kristen uses:
75.
(p. 137)
Self-motivation and changing priorities are examples of: