73.
(p. 39)
Delux Services was celebrating its operations in over 17 countries. Linda, a junior HR
assistant, was disinterested in attending this celebratory event. The senior HR managers
overheard Linda asking her friends the reason for this party. Back at the office, after a review, it
was found that Linda never attended any of the meetings with the local business heads. Her lack
of interest and knowledge about the company would make her someone who displays _____.
74.
(p. 39)
James is a junior level manager with the Palm Green Hotels. He is also a freelance
journalist for a local travel magazine. James keeps himself updated with news about his company
and always features the hotel in his weekly columns. He promotes his hotel to such an extent that
the number of visitors to the hotel has considerably increased. Which of the following
characteristics does James portray?
75.
(p. 41)
Employee behaviors that intentionally hinder organizational goal accomplishment are
referred to as:
76.
(p. 42)
Which of the following is a type of serious interpersonal counterproductive behavior?
77.
(p. 42)
Which of the following is a minor organizational counterproductive behavior?
78.
(p. 42)
Which of the following is a serious organizational counterproductive behavior?
79.
(p. 42)
Which of the following behaviors is a type of minor interpersonal counterproductive
behavior?
80. Terry works doing oil changes and is sick and tired of rude customers. Terry decides to
purposely use the wrong type of oil for the next rude customer knowing that it will harm the
customer’s engine in the long run but won’t be traceable or noticed immediately. Terry is
considering sabotaging the next rude customer’s care, a form of ______.
81.
(p. 42)
Behaviors that intentionally harm the organization’s assets and possessions are referred
to as:
82.
(p. 42)
All of the following are forms of counterproductive behaviors EXCEPT:
83.
(p. 42)
Which of the following behaviors is a type of production deviance?
84.
(p. 42)
Property deviance includes _____.
85.
(p. 43)
Behaviors that intentionally disadvantage other individuals rather than the larger
organization are referred to as _____.
86.
(p. 43)
Which of the following behaviors are forms of production deviance?
87.
(p. 43)
Behaviors that focus specifically on reducing the efficiency of work output are known as
_____.
88.
(p. 43)
_____ is the most common form of production deviance.
89.
(p. 43)
_____ represents communication that is rude, impolite, discourteous, and lacking in good
manners.
90.
(p. 43)
Behavior that involves hostile verbal and physical actions directed toward other
employees is referred to as _____.
91.
(p. 43)
Which of the following occurs when employees are subjected to unwanted physical
contact or verbal remarks from a colleague?
92.
(p. 43)
Which of the following occurs when an employee is assaulted or endangered such that
physical and psychological injuries may occur?
93.
(p. 44)
Which of the following is false about counterproductive behaviors?
94.
(p. 44)
There is _____ correlation between task performance and counterproductive behavior.
95.
(p. 46)
Historically, research on OB has focused on the _____ aspects of job performance.
96.
(p. 46)
Which of the following statements about knowledge work is false?
97.
(p. 46)
Which of the following represents the bulk of the service job growth in the United States?
98.
(p. 47)
Which of the following statements about management by objectives (MBO) is false?
99.
(p. 47)
Which of the following performance appraisal systems refers to a philosophy that bases
an employee’s evaluations on whether the employee achieves specific performance goals?
100.
(p. 48)
The management technique that assesses an employee’s performance by directly
assessing job performance behaviors is known as _____