96.
(p. 254)
Sally’s daughter just started going to school. As a result, Sally has been coming to work
early for the past few weeks. Her colleagues are under the impression that Sally is a Type A
person. Sally’s colleagues are subject to:
97.
(p. 254–255)
An employee comes late to the office. An internal attribution will occur if there is
low ______, low _____, and high _____.
98.
(p. 255)
A worker comes late to the work site. An external attribution will occur if there is high
______, high ______, and low ______.
99.
(p. 255)
_____ refers to the decision to continue to follow a failing course of action.
100. Ken pushed very hard to go with the bubble project rather than the wave project. There
have been several cost overruns, the project is two weeks beyond its finish date, and the
technology just isn’t working out as planned. Ken increases the funding for the third time and
hires three new designers to help revamp the look of the product. Ken is engaging in ______.
101.
(p. 258)
Learning has _____ effect on performance and _____ effect on commitment.
102.
(p. 259)
_____ are groups of employees who work together and learn from one another by
collaborating over an extended period of time.
103.
(p. 259)
Which of these occurs when the knowledge, skills, and behaviors used on the job are
maintained by the learner once training ends and generalized to the workplace once the learner
returns to the job?
104.
(p. 259)
Transfer of training can be fostered if organizations create a(n) _____, an environment that
can support the use of new skills.
105.
(p. 239–240)
Organizations impart certain types of knowledge to employees through formal
training whereas some forms of information cannot be communicated through such trainings.
Identify and compare the two types of knowledge these information represent.
106.
(p. 241)
What are the four contingencies of reinforcement? Explain each by providing an example.
107.
(p. 241)
A student does his homework and assignments just to avoid being yelled at by the
professor. Examine the form of reinforcement used in this situation.
108.
(p. 242– 243)
Compare and contrast the five schedules of reinforcement. Provide an example of
each.
109.
(p. 243, 245-246)
Define social learning theory. Explain the four steps of the modeling process.
110.
(p. 246, 249)
Explain the two methods that employees can use to make decisions.
111.
(p. 249–250)
Compare and contrast rational decision making and bounded rationality.
112.
(p. 252)
Define the term heuristic.
113.
(p. 254)
Sara walked in late for a meeting with the managers. Would the board consider this one
incident in relation to Sara’s promotion? What are the factors the board could consider?
114.
(p. 258–259)
Discuss the steps an organization can take to foster learning. Provide an example
of each.