75.
(p. 246)
When an individual has a _____, building competence is deemed more important than
demonstrating competence.
76.
(p. 246)
_____ decisions are decisions that become somewhat automatic because people’s
knowledge allows them to recognize and identify a situation and the course of action that needs
to be taken.
77. Grace is in charge of staffing for the pediatric unit and must make sure there are always
enough nurses on the unit. When Reg breaks his leg skiing and can’t work for several weeks,
Grace is able to competently and easily decide how to adjust the schedule. She has done this
many times over many yeaers. Schedule reshuffling is a(n) _____ for her.
78.
(p. 248)
_____ can be described as emotionally charged judgments that arise through quick, non–
conscious, and holistic associations.
79.
(p. 249)
A new, complex, and unrecognized situation calls for:
80.
(p. 249)
The first step in rational decision making is to:
81.
(p. 250)
The notion that decision makers simply do not have the ability or resources to process all
available information and alternatives to make an optimal decision refers to:
82.
(p. 250)
_____ results when decision makers select the first acceptable alternative considered.
83.
(p. 250)
To be a rational decision maker, one should do all of these EXCEPT:
84.
(p. 250)
Bounded rationality advocates:
85.
(p. 251)
_____ is the process of selecting, organizing, storing, and retrieving information about the
environment.
86.
(p. 252)
The tendency of people to see their environment only as it affects them and as it is
consistent with their expectations is called:
87.
(p. 252)
The belief that others think, feel, and act the same way as you do refers to:
88.
(p. 252)
At a World Issues Conference, all the participants were asked to develop responses to two
case situations. People split themselves up into teams based on their occupations. Which of the
following helps to explain why the participants acted this way?
89.
(p. 252)
A(n) _____ occurs when assumptions are made about others on the basis of their
membership in a social group.
90.
(p. 252)
_____ are simple, efficient, rules of thumb that allow us to make decisions more easily.
91.
(p. 252)
The tendency for people to base their judgments on information that is easier to recall
refers to the:
92.
(p. 253)
The tendency to rely too heavily on one trait or piece of information when making decision
refers to which of these biases?
93.
(p. 252)
Albert is the manager of a large retail store. He has the authority to appoint employees in
the store. The store does not have a specialized human resource executive and Albert himself
conducts selection interviews. Albert has not received any training on selection and recruitment.
This often leads to selection errors.
Albert does not prepare in advance for interviews. He asks questions that come to his mind easily
during interviews. This indicates _____.
94.
(p. 253)
Conrad is the manager of a large retail store. He has the authority to appoint employees in
the store. The store does not have a specialized human resource executive and Conrad himself
conducts selection interviews. He has not received any training on selection and recruitment. This
often leads to selection errors.
Conrad interviews people mainly to analyze if they have ability to address the latest problem that
the store is facing. Identify the bias facing Conrad in this case.
95.
(p. 253)
Albert manages a large retail store. He has the authority to appoint employees in the
store. The store does not have a specialized human resource executive and Albert himself
conducts selection interviews. Albert has not received any training on selection and recruitment.
This often leads to selection errors.
Albert selected an applicant only because he displayed personality traits similar to one of his best
performers. Identify the bias facing Albert in this case.