Human Resources Chapter 2 2 The electronic database used to identify the set of behaviors needed to define task performance is known as the

46.

(p. 34)

_____ involves well-known responses to normal job demands that occur in a predictable

way.

47.

(p. 34)

Paul, a ticket collector, performs his duty robotically every day. This refers to: _____.

48. Sandy works in a factory where employees are expected to complete 14 widgets each

hour. The managers are very strict and frequently check to make sure employees are actually

completing at least this base number of widgets each hour. The employees are being assessed

on their ______.

49.

(p. 34)

_____ involves employee responses to job demands that are novel, unusual, or

unpredictable.

50.

(p. 34)

For a kindergarten teacher, assisting her students out of a smoke-filled elementary school

is an example of _____.

51.

(p. 35)

Adaptability involves all of the following EXCEPT:

52.

(p. 35)

Which of the following behaviors involved in adaptability deals with anticipating change in

the work demands and searching for and participating in assignments or training to prepare for

these changes?

53.

(p. 35–36)

Riya has become famous creating new styles in women’s formal wear. Her

assistants copy the patterns created by her, cut cloth pieces and sew them into garments that

look like her creations. The work done by Riya is a type of _____ whereas the work done by her

assistants is a type of _____.

54. Managers know what behaviors to emphasize in training programs and to assess when

doing performance evaluations by referring to a ______.

55.

(p. 36)

Which of the following statements concerning job analysis is incorrect?

56.

(p. 37)

The electronic database used to identify the set of behaviors needed to define task

performance is known as the:

57.

(p. 37)

Which of the following statements about the O*NET is false?

58.

(p. 38)

_____ is defined as voluntary employee activities that may or may not be rewarded but

that contribute to the organization by improving the overall quality of the setting in which work

takes place.

59.

(p. 38)

Citizenship behaviors can be divided into the two main categories of:

Check All That Apply Questions

60. Which of the following are considered organizational citizenship behaviors? (Check all that

apply)

61.

(p. 38)

Which of the following behaviors benefits coworkers and colleagues and involves

assisting, supporting, and developing other organizational members in a way that goes beyond

normal job expectations?

62.

(p. 38–39)

Interpersonal citizenship behaviors consist of all the following EXCEPT:

63.

(p. 38–39)

Interpersonal citizenship behavior includes:

64.

(p. 38–39)

Don always maintains a good attitude with coworkers even when the department

goes through tough times. Don’s behavior is an example of:

65.

(p. 39)

Which of the following is false about interpersonal behavior?

66.

(p. 39)

Which of the following is an organizational citizenship behavior?

67.

(p. 39)

Some people react to bad rules or policies by constructively trying to change them, instead

of passively complaining about them. This positive characteristic refers to:

68.

(p. 34)

Natalie, Rose, and Charlet are three dental hygienists who work for Dr. Doris at Healthy

White. All three hygienists perform almost the same tasks every day. On an average, they see 12

people every day for regular teeth cleaning which involves cleaning, flossing, rinsing, and a normal

checkup. Dr. Doris, on the other hand, has quite an unpredictable job. She has to respond to all

types of teeth-related emergencies including surgeries. All three hygienists always try to help

each other out, have a very good attitude toward each other, and keep each other informed about

matters that are relevant to them and to Dr. Doris. Natalie specifically takes on the role of

attending all community-related voluntary meetings and functions where Healthy White may have

a stake or is asked to be present. She makes sure that she is up to date with all dental regulations

and business-related news that may have an impact on Healthy White. Rose and Charlet, on the

other hand, can be described as the unofficial publicists of Healthy White. They always represent

the clinic in a very positive way away from work. Dr. Doris couldn’t be happier to have such

wonderful people working with her.

Natalie, Rose, and Charlet contribute most directly to the business goals of the Healthy White

clinic through their:

69.

(p. 34)

Rose, Natalie, and Charlet are three dental hygienists who work for Dr. Doris at Healthy