87.
(p. 459)
Scenario: Eva Mineral Water, Inc.
Tom, Ben, Ron, and Harry are four individuals working at Eva Pure, a bottled water manufacturing
company. They all started at different times at the company, bringing different levels of
experience and abilities to their jobs. John is the factory manager supervising all the employees
including these four. From a readiness point of view, it can be said that Ben is able but unwilling,
Tom is both able and willing, Ron is neither able nor willing, and Harry is not able but highly willing
to take on the responsibilities. John must respond differently to each of them to get them
prepared and get the job done.
John’s optimal behavior to deal with Ron’s readiness should comprise of _____ initiating structure
and _____ consideration.