98. Job satisfaction is positively correlated with ______ and negatively correlated with ______.
99.
(p. 115)
A person with high job satisfaction will have _____ life satisfaction.
100.
(p. 116)
Which of the following statements is NOT true about life satisfaction?
101.
(p. 117–118)
_____ are usually the most accurate and most effective in assessing the job
satisfaction of rank-and-file employees.
102.
(p. 118)
_____ can provide a “snapshot” of how satisfied the workforce is and, if repeated over
time, reveal trends in satisfaction levels.
103.
(p. 118)
The JDI assesses all the following satisfaction facets EXCEPT:
104.
(p. 119)
Which of the following statements about the JDI is FALSE?
105.
(p. 118)
The _____ assesses pay, promotion, supervision, and coworker satisfactions and
satisfaction with the work itself.
106.
(p. 118)
The JDI includes a companion survey, the JIG scale that assesses:
107.
(p. 104)
Carrie owns an event management firm. She believes that employees who carefully follow
instructions and a well-written manual of procedures tend to have maximum productivity. She
closely oversees the work of her employees, and controls the timing, scheduling, and sequencing
of work activities. She discourages any deviation from standard practices. How will this impact the
job satisfaction of employees working in Carrie’s firm? Do you agree with her views?
108.
(p. 106)
Alex has been working as technical service representative for Convergence Technologies,
a software development firm for two years. His duties and responsibilities include providing
technical assistance to end users, preparing reports on product problems encountered, selling
additional products, and soliciting customer feedback.
During a performance review meeting with his manager, Alex mentions that he finds his job to be
very monotonous. Discuss how the manager can use job enrichment to deal with this situation.
109.
(p. 106)
Is job satisfaction affected by day–to-day events? Explain.
110.
(p. 108–109)
Define moods. Briefly summarize the different moods in which people sometimes
find themselves.
111.
(p. 111)
Define emotions. Identify five positive and five negative emotions.
112.
(p. 112)
Why is it important for restaurant servers, flight attendants, and retail salespeople to be
able to control their emotions? Write a short note on the importance of emotional labor.
Support your answer with examples.
113.
(p. 113)
Describe the effects of job satisfaction on performance and commitment.
114.
(p. 115)
Job satisfaction is strongly related to life satisfaction. Explain.
115.
(p. 118)
What is JDI? Discuss the developers’ suggestions regarding the administration of JDI.
116.
(p. 119)
How can the data collected through the JDI be used by a company?