132.
(p. 420)
Scenario: Palliative Care Home
Andy, Ben, and Carl are employees at Palliative Care Home (PCH). They report to Lisa who is the
department manager. Lisa has a tremendous amount of freedom to make decisions on how she
manages her employees. She recently gave Andy the preferred shift for his outstanding service to
the patients at PCH, along with an employee-of-the-month award. In his acceptance speech, Andy
indicated he is simply trying to emulate Carl, who is liked by all the patients at PCH. He admires
Carl and has learned several things about the job by just observing him. Ben, feeling left out, has
started to enlist other employees in the department to help influence Lisa for next month’s award.
Given her position as the department manager, Lisa has _____ power.
133.
(p. 421)
Scenario: Palliative Care Home
Ben, Andy, and Carl are employees at Palliative Care Home (PCH). They report to Lisa who is the
department manager. Lisa has a tremendous amount of freedom to make decisions on how she
manages her employees. She recently gave Andy the preferred shift for his outstanding service to
the patients at PCH, along with an employee-of-the-month award. In his acceptance speech, Andy
indicated he is simply trying to emulate Carl, who is liked by all the patients at PCH. He admires
Carl and has learned several things about the job by just observing him. Ben, feeling left out, has
started to enlist other employees in the department to help influence Lisa for next month’s award.
Carl commands _____ power.
134.
(p. 421)
Scenario: Palliative Care Home
Carl, Ben, and Andy are employees at Palliative Care Home (PCH). They report to Lisa who is the
department manager. Lisa has a tremendous amount of freedom to make decisions on how she
manages her employees. She recently gave Andy the preferred shift for his outstanding service to
the patients at PCH, along with an employee-of-the-month award. In his acceptance speech, Andy
indicated he is simply trying to emulate Carl, who is liked by all the patients at PCH. He admires
Carl and has learned several things about the job by just observing him. Ben, feeling left out, has
started to enlist other employees in the department to help influence Lisa for next month’s award.
When Lisa gives Andy his preferred shift, she is exhibiting _____ power.
135.
(p. 422)
Scenario: Palliative Care Home
Carl, Andy, and Ben are employees at Palliative Care Home (PCH). They report to Lisa who is the
department manager. Lisa has a tremendous amount of freedom to make decisions on how she
manages her employees. She recently gave Andy the preferred shift for his outstanding service to
the patients at PCH, along with an employee-of-the-month award. In his acceptance speech, Andy
indicated he is simply trying to emulate Carl, who is liked by all the patients at PCH. He admires
Carl and has learned several things about the job by just observing him. Ben, feeling left out, has
started to enlist other employees in the department to help influence Lisa for next month’s award.
Lisa’s freedom to make her own decisions is indicative of the _____ contingency factor of power.
136.
(p. 425)
Scenario: Palliative Care Home
Andy, Carl, and Ben are employees at Palliative Care Home (PCH). They report to Lisa who is the
department manager. Lisa has a tremendous amount of freedom to make decisions on how she
manages her employees. She recently gave Andy the preferred shift for his outstanding service to
the patients at PCH, along with an employee-of-the-month award. In his acceptance speech, Andy
indicated he is simply trying to emulate Carl, who is liked by all the patients at PCH. He admires
Carl and has learned several things about the job by just observing him. Ben, feeling left out, has
started to enlist other employees in the department to help influence Lisa for next month’s award.
Ben is utilizing the _____ influence tactic on Lisa, to win the employee-of-the-month award for
the following month.
137.
(p. 424)
Scenario: City Place, Inc.
Samuel, Linda, Shirley, and Matt are part of the project team at Ltronix International, a company
producing home appliances. They had been assigned the task of selecting two out of five new
products to be introduced in the next quarter. The team is at conflict over the choice of products
to be introduced. Samuel, who is uncomfortable with confrontations, chooses to remain neutral by
staying away from the arguments. Linda and Shirley had a few arguments which were finally
resolved when Linda gave in to Shirley’s demands. Shirley who was the most experienced among
the four continued to insist on her choice. Matt was equally adamant about his choice. Finally, to
resolve the situation, Shirley agreed to one of Matt’s choice of products in exchange for one of her
choices.
Which influence tactic could Shirley, who is the most experienced in the team, have used to
convince the others of her choice?
138.
(p. 430)
Scenario: City Place, Inc.
Linda, Samuel, Shirley, and Matt are part of the project team at Ltronix International, a company
producing home appliances. They had been assigned the task of selecting two out of five new
products to be introduced in the next quarter. The team is at conflict over the choice of products
to be introduced. Samuel, who is uncomfortable with confrontations, chooses to remain neutral by
staying away from the arguments. Linda and Shirley had a few arguments which were finally
resolved when Linda gave in to Shirley’s demands. Shirley who was the most experienced among
the four continued to insist on her choice. Matt was equally adamant about his choice. Finally, to
resolve the situation, Shirley agreed to one of Matt’s choice of products in exchange for one of her
choices.
Linda used the _____ style to resolve the conflict between Shirley and her.
139.
(p. 430)
Scenario: City Place, Inc.
Shirley, Linda, Samuel, and Matt are part of the project team at Ltronix International, a company
producing home appliances. They had been assigned the task of selecting two out of five new
products to be introduced in the next quarter. The team is at conflict over the choice of products
to be introduced. Samuel, who is uncomfortable with confrontations, chooses to remain neutral by
staying away from the arguments. Linda and Shirley had a few arguments which were finally
resolved when Linda gave in to Shirley’s demands. Shirley who was the most experienced among
the four continued to insist on her choice. Matt was equally adamant about his choice. Finally, to
resolve the situation, Shirley agreed to one of Matt’s choice of products in exchange for one of her
choices.
Samuel, who chose to remain neutral, adopted which style of conflict resolution?
140.
(p. 431)
Scenario: City Place, Inc.
Shirley, Samuel, Linda, and Matt are part of the project team at Ltronix International, a company
producing home appliances. They had been assigned the task of selecting two out of five new
products to be introduced in the next quarter. The team is at conflict over the choice of products
to be introduced. Samuel, who is uncomfortable with confrontations, chooses to remain neutral by
staying away from the arguments. Linda and Shirley had a few arguments which were finally
resolved when Linda gave in to Shirley’s demands. Shirley who was the most experienced among
the four continued to insist on her choice. Matt was equally adamant about his choice. Finally, to
resolve the situation, Shirley agreed to one of Matt’s choice of products in exchange for one of her
choices.
Which style did Shirley use to resolve her conflict with Matt?
141.
(p. 419–421)
Define power. Compare and contrast organizational powers and personal powers.
142.
(p. 423)
Describe the guidelines for using different types of power.
143.
(p. 422–423)
Name the four contingencies of power and explain how they affect a leader’s
ability to influence others.
144.
(p. 424–425)
Differentiate between inspirational appeal and personal appeal.
145.
(p. 426)
Distinguish between internalization and compliance.
146.
(p. 427–428)
What is political skill? Explain the different aspects of political skill.
147.
(p. 430–431)
Distinguish between the accommodating and compromising styles of conflict
resolution.
148.
(p. 433–434)
Distinguish between distributive bargaining and integrative bargaining.
149.
(p. 434)
Describe the various stages in the negotiation process.
150.
(p. 437)
Differentiate between mediation and arbitration.