101.
(p. 430)
High assertiveness and low cooperation represent which style of conflict resolution?
102.
(p. 430)
Low assertiveness and low cooperation represent which style of conflict resolution?
103.
(p. 430)
Low assertiveness and high cooperation represent which style of conflict resolution?
104.
(p. 430)
High assertiveness and high cooperation represent which style of conflict resolution?
105.
(p. 430)
In a conflict situation, when John attempts to get his own goals met without concern for
the other party, he is utilizing which of the following conflict resolution styles?
106.
(p. 430)
Which style of conflict resolution is considered as a win-lose approach?
107.
(p. 430)
Which conflict resolution style occurs most often when one party has high levels of
organizational power and can use legitimate or coercive power to settle the conflict?
108.
(p. 430)
Which conflict resolution style is best used in situations in which the leader knows he or
she is right and a quick decision needs to be made?
109.
(p. 430)
Which style of conflict resolution is considered a lose-lose approach?
110.
(p. 430)
Which of the following can never really resolve a conflict?
111.
(p. 430)
_____ occurs when one party wants to remain neutral or stay away from conflict to let
things cool down.
112.
(p. 430)
Meredith and Sally had a major argument while designing the interiors of a restaurant.
The conflict was finally settled when Meredith gave in completely to Sally in an unselfish manner.
In this situation, Meredith used the _____ style of conflict resolution.
113.
(p. 430)
Which conflict resolution style is typically used by leaders when an issue is really not that
important to them but is very important to the other party?
114.
(p. 430)
Which style of conflict resolution is considered a win-win approach?
115.
(p. 430)
Which style of conflict resolution occurs when both parties work together to maximize
outcomes?
116.
(p. 430–431)
Which style of conflict resolution is generally regarded as the most effective?
117.
(p. 431)
Which form of conflict resolution requires the complete sharing of information by both
parties, a full discussion of concerns, relatively equal power between parties, and a lot of time
investment to arrive at a resolution?
118.
(p. 431)
Moderate assertiveness and moderate cooperation represent which style of conflict
resolution?
119.
(p. 431)
Which form of conflict resolution is the most common?
120.
(p. 431)
An accommodating conflict resolution style should be used:
121.
(p. 431)
A competing style of conflict resolution should be used:
122. Individuals with higher levels of emotional intelligence are more likely to choose a(n)
_______ form of conflict management.
123.
(p. 431)
A collaborative conflict resolution style should be used during which of the following
situations?
124.
(p. 432)
A process in which two or more independent individuals discuss and attempt to come to
an agreement about their different preferences refers to:
125.
(p. 433)
Which of the following involves a win-lose negotiation over a “fixed-pie” of resources?
126. Over the last three years, Carla has been involved in several high-profile negotiations
where she has used a distributive framework. Now, she finds _____.
127.
(p. 433)
In distributive bargaining, when one person gains, the other person loses. This is also
known as a:
128.
(p. 433)
Distributive bargaining is similar in nature to which of the following approaches to conflict
resolution?
129.
(p. 434)
_____ is aimed at accomplishing a win-win scenario by using problem solving and mutual
respect to achieve an outcome that is satisfying to both parties.
130. BATNA describes ______.
131.
(p. 437)
Power and influence have a _____ effect on job performance and organizational
commitment.