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978-0077835439 Best Homes Inc Case
Best Homes, Inc.: Forecasting Teaching Note Synopsis and Purpose Best Homes is one the largest builders of new residential homes in U.S. with 20,040 new homes built in 2015. The case presents monthly sales data from 2011 to 2015. This […]
978-0077835439 Case BYD of China
1 Operations Strategy at BYD of China, Electrifying the World’s Automotive Market 1 Teaching Note: CASE DESCRIPTION The primary subject matter of this case concerns the move towards utilizing electricity to power automobiles and the potential of a Chinese company […]
978-0077835439 Case Early Supplier Integration in the Design of the Skid-Steer Loader
Early Supplier Integration in the Design of the Skid–Steer Loader Teaching Note Scott has been offered a new position as supply management manager for a new Deere & Company manufacturing facility of a yet-to-be-designed product (i.e., skid-steer loader). As part […]
978-0077835439 Case Journey to Perfect – Mayo Clinic
Teaching Note Journey to Perfect: Mayo Clinic and the Path to Quality Abridged Version Case Summary Long-regarded as one of the best healthcare organizations in the world, the Mayo Clinic has not been exempt from the challenges facing the industry. […]
978-0077835439 Case Shelterbox A Decade of Disaster Relief
ShelterBox A Decade of Disaster Relief Teaching note Reference no 613-021-8 This teaching note was written by Jamie Rundle, Sheffield Business School, UK. The case was made possible by the co-operation of John Leach, COO, ShelterBox, UK. It was prepared […]
978-0077835439 Chapter 1 Solution Manual
Chapter 1 – The Operations Function 1-1 Chapter 1 The Operations Function Teaching Notes This chapter is aimed at providing an overall framework for the textbook, the field of operations management (OM), and a brief introduction of supply chain management. […]
978-0077835439 Chapter 10 Solution Manual Part 1
Chapter 10 – Forecasting 10-1 Chapter 10 Forecasting Teaching Notes This chapter presents introductory material on forecasting. The chapter uses qualitative, time series, and causal forecasting models as a basis for organization. While this chapter is fairly quantitative, it also […]
978-0077835439 Chapter 10 Solution Manual Part 2
Chapter 10 – Forecasting 10-12 ALPHA 0.2 Tracking Absolute Cum Sum Day Demand Forecast Error MAD Signal Error Error – – – – – – – – 1 200 198.0 2.0 0.4 5.0 2.0 2.0 2 209 198.4 10.6 2.4 […]
978-0077835439 Chapter 11 Solution Manual Part 1
Chapter 11 – Capacity Planning 11-1 Chapter 11 Capacity Planning Teaching Notes This chapter addresses several decisions related to long- and medium-range capacity. The first part of this chapter describes facilities decisions involving the amount of capacity required, its size, […]
978-0077835439 Chapter 11 Solution Manual Part 2
Chapter 11 – Capacity Planning 11-12 Chase Strategy J F M A M J Demand 651 700 850 702 650 500 Production 651 700 850 702 650 500 Inventory 200 200 200 200 200 200 Change in 151 49 150 […]
978-0077835439 Chapter 12 Solution Manual
Chapter 12 – Scheduling Operations Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. 12-1 Chapter 12 Scheduling Operations Teaching Notes This chapter presents classic material on scheduling operations. […]
978-0077835439 Chapter 13 Solution Manual
Chapter 13 – Project Planning and Scheduling Chapter 13 Project Planning and Scheduling Teaching Notes This chapter describes planning and scheduling methods for projects including Gantt charts and CPM. In the beginning of the chapter the emphasis is on setting […]
978-0077835439 Chapter 14 Solution Manual
Chapter 14 – Independent Demand Inventory Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. 14-1 Chapter 14 Independent Demand Inventory Teaching Notes Chapter 14 is largely a classical […]
978-0077835439 Chapter 15 Solution Manual
Chapter 15 – Materials Requirements Planning and ERP Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. 15-1 Chapter 15 Materials Requirements Planning and ERP Teaching Notes This chapter […]
978-0077835439 Chapter 16 Solution Manual
Chapter 16 – Supply Chain Management 16-1 Chapter 16 Supply Chain Management Teaching Notes This chapter introduces the concept of supply chain, its management, performance measures and improvement approaches. As an extension of the systems point of view, the system […]
978-0077835439 Chapter 17 Solution Manual
Chapter 17 – Sourcing 17-1 Chapter 17 Sourcing Teaching Notes This chapter begins with describing the importance of sourcing both historically and from a profit leverage perspective. The goals of sourcing are important for students to consider since sourcing is […]
978-0077835439 Chapter 18 Solution Manual
Chapter 18 Global Logistics 18-1 Chapter 18 Global Logistics Teaching Notes To give the students some orientation to logistics this chapter begins with an example of a logistics park in Zaragoza, Spain. This is followed by defining the scope and […]
978-0077835439 Chapter 2 Solution Manual
Chapter 02 – Operations and Supply Chain Strategy 2-1 Chapter 2 Operations and Supply Chain Strategy Teaching Notes This chapter reflects the increasing importance of Operations and Supply Chain Strategy in today’s business environment. The model of Operations Strategy developed […]
978-0077835439 Chapter 3 Case
Evolution of Lean Six Sigma at 3M, Inc. Teaching Notes Synopsis and Purpose 1 1 The purpose of this case is to expose students to the issues involved in implementing Lean Six Sigma at 3M, a large multinational corporation. The […]
978-0077835439 Chapter 3 Solution Manual
Chapter 03 – Product Design 3-1 Chapter 3 Product Design Teaching Notes The purpose of this chapter is to show how product design relates to the operations function along with collaboration with customers and suppliers in the supply chain. The […]
978-0077835439 Chapter 4 Solution Manual
Chapter 04 – Process Selection 4-1 Chapter 4 Process Selection Teaching Notes The purpose of this chapter is to describe the major types of processes available and the factors that should be considered in any process selection decision. Two major […]
978-0077835439 Chapter 5 Solution Manual
Chapter 05 – Service Delivery System Design Chapter 5 Service Delivery System Design Teaching Notes A chapter on service delivery system design is included in the text because of the increasing emphasis on the service economy. The service sector employs […]
978-0077835439 Chapter 6 Solution Manual
Chapter 06 – Process-Flow Analysis Chapter 6 Process-Flow Analysis Teaching Notes This chapter deals with analyzing and improving process flows, including the flows of customers in service operations, materials in manufacturing, and information in many types of processes. This chapter […]
978-0077835439 Chapter 7 Solution Manual
Chapter 07 – Lean Thinking and Lean Systems Chapter 7 Lean Thinking and Lean Systems Teaching Notes The lean systems chapter begins with a broad orientation to lean and its elements with an historical perspective of its development. Then each […]
978-0077835439 Chapter 8 Solution Manual
Chapter 08 – Managing Quality 8-1 Chapter 8 Managing Quality Teaching Notes This chapter provides depth on definition and management of quality management, while the more technical coverage of statistical quality control issues is contained in Chapter 9 Quality Control […]
978-0077835439 Chapter 9 Solution Manual
Chapter 09 – Quality Control and Improvement 9-1 Chapter 9 Quality Control and Improvement Teaching Notes This chapter presents standard material on statistical quality control. In the first part of the chapter, general concepts of control such as the design […]
978-0077835439 Consolidated Electric Case
CONSOLIDATED ELECTRIC: Inventory Control Teaching Notes 1 Synopsis and Purpose Consolidated Electric is a wholesale distributor of electrical products primarily to electrical contractors. The company wants to design a system for inventory management of the 20,000 line-items carried in stock. […]
978-0077835439 Eastern Gear Case
EASTERN GEAR, INC.: Job Shop Teaching Notes 1 Synopsis and Purpose Eastern Gear is a company that traditionally produced custom gears in small lots, and has recently been given the opportunity to begin producing larger volumes of gears per order. […]
978-0077835439 Lawn King Case
LAWN KING, INC.:Sales and Operations Planning Teaching Notes 1 Synopsis and Purpose Lawn King is a manufacturer of lawn mowers facing a highly seasonal demand for its products. At the present time the demand forecast for the coming year has […]
978-0077835439 Murphy Warehouse Company Case
1 MURPHY WAREHOUSE COMPANY: Sustainable Logistics Teaching Notes CASE DESCRIPTION The primary subject matter of this case concerns how sustainable business practices and increased profitability can go hand in hand. Making decisions that are both environmentally responsible and advantageous to […]
978-0077835439 Polaris Industries Case
©2013 by the Kellogg School of Management at Northwestern University. This teaching note was prepared by Professor Sunil Chopra. Teaching notes are developed solely to help academic faculty teach specific cases. Cases and teaching notes are not intended to serve […]
978-0077835439 Sage Hill Inn Case
SAGE HILL INN ABOVE ONION CREEK: FOCUSING ON SERVICE PROCESS and QUALITY Teaching Notes Synopsis and Purpose This case helps students’ improve their understanding of the service process and quality by having them describe consumer expectations and factors that influence […]
978-0077835439 Southern Toro Case
SOUTHERN TORO DISTRIBUTOR, INC. Teaching Notes 1 Synopsis and Purpose This case describes a conversation between Joe Melaney, the owner of the Toro distributorship in Galveston, Texas, and his son, Joe Jr. The immediate subject of the conversation is to […]
978-0077835439 Test Bank Chapter 1 Part 1
Chapter 01 – The Operations Function Chapter 01 The Operations Function Answer Key Multiple-Choice Questions 1. Why is operations management a more encompassing term than production management? A. Operations management is concerned with multiple products and services. B. Operations management […]
978-0077835439 Test Bank Chapter 1 Part 2
Chapter 01 – The Operations Function 1-9 25. Which of the following is NOT true regarding service and manufacturing operations? 26. Which of the following is NOT one of the primary professional societies for operation and supply chain managers? A. […]
978-0077835439 Test Bank Chapter 10 Part 1
Chapter 10 – Forecasting Chapter 10 Forecasting Answer Key Multiple-Choice Questions 1. A qualitative forecast would most likely be used for A. aggregate planning. B. scheduling. C. process design. D. inventory management. LO: 10.2 Topic: Qualitative Forecasting Methods Difficulty: 1 […]
978-0077835439 Test Bank Chapter 10 Part 2
Chapter 10 – Forecasting 11-11 30. The exponential smoothing forecasting technique slowly responds to changes in the mean level of demand when 31. When selecting a forecasting method, which of the following is true? A. The method with the best […]
978-0077835439 Test Bank Chapter 11 Part 1
Chapter 11 – Capacity Planning 12-1 Chapter 11 Capacity Planning Answer Key Multiple-Choice Questions 1. Facilities decisions 2. Which of the following functions is NOT affected directly by the facilities decision? A. Operations. B. Marketing. C. Finance. D. All of […]
978-0077835439 Test Bank Chapter 11 Part 2
Chapter 11 – Capacity Planning 27. Five primary factors were listed for consideration when making facility-planning decisions. Which of the following is NOT one of those factors? A. Expected future demand. B. Global concerns. C. Purchased materials. D. Expected competitive […]
978-0077835439 Test Bank Chapter 12 Part 1
Chapter 12 – Scheduling Operations Chapter 12 Scheduling Operations Answer Key Multiple-Choice Questions 1. Aggregate planning and scheduling differ in that A. the former ensures that capacity is efficiently used, whereas the latter is the acquisition of resources. B. the […]
978-0077835439 Test Bank Chapter 12 Part 2
Chapter 12 – Scheduling Operations 13-10 27. Below is the information pertaining to five jobs currently waiting to be processed on the same machine. Determine the sequencing of these five jobs at this machine using the SPT heuristic: Job Process […]
978-0077835439 Test Bank Chapter 13 Part 1
Chapter 13 – Project Planning and Scheduling Chapter 13 Project Planning and Scheduling Answer Key Multiple-Choice Questions 1. The job of the project manager is to A. control all costs. B. control costs, schedule, and performance of the project. C. […]
978-0077835439 Test Bank Chapter 13 Part 2
Chapter 13 – Project Planning and Scheduling (For Problems 22 and 23) Below is information pertaining to a project: 22. What is the expected completion time of the project? A. 11 B. 12 C. 13 D. 15 LO: 13.4 Topic: […]
978-0077835439 Test Bank Chapter 14 Part 1
Chapter 14 – Independent Demand Inventory Chapter 14 Independent Demand Inventory Answer Key Multiple-Choice Questions 1. Of the cost elements making up total inventory cost, which is the most difficult to estimate? A. Stockout costs. B. Holding costs. C. Carrying […]
978-0077835439 Test Bank Chapter 14 Part 2
Chapter 14 – Independent Demand Inventory 15-11 31. Primary reasons to hold inventory include all of the following EXCEPT 32. Inventory cost structures incorporate four types of costs. Which of the following is NOT one of those four? A. Crash […]
978-0077835439 Test Bank Chapter 14 Part 3
Chapter 14 – Independent Demand Inventory True/False Questions 52. Transit inventories are also referred to as pipeline inventories because they consist of materials that are on their way from one point to another point in the supply chain. TRUE LO: […]
978-0077835439 Test Bank Chapter 15 Part 1
Chapter 15 – Materials Requirements Planning and ERP Chapter 15 Materials Requirements Planning and ERP Answer Key Multiple-Choice Questions 1. The three inputs for an MRP parts explosion are A. inventory, master schedule, and bill of materials. B. forecast, inventory, […]
978-0077835439 Test Bank Chapter 15 Part 2
Chapter 15 – Materials Requirements Planning and ERP 16-10 28. Using a lot-for-lot ordering strategy for the following item, what is the net requirements amount in week 3? (Note: Use a lead time of one week and the gross requirements […]
978-0077835439 Test Bank Chapter 16 Part 1
Chapter 16 – Supply Chain Management Chapter 16 Supply Chain Management Answer Key Multiple-Choice Questions 1. The design and management of seamless, value-added processes across organizational boundaries to meet the real needs of the end customer is called A. demand […]
978-0077835439 Test Bank Chapter 16 Part 2
Chapter 16 – Supply Chain Management 16-10 28. Which of the following increases the resilience of supply chains in the face of a disruption? 29. Which of the following is considered a strategic move to increase supply chain resilience? A. […]
978-0077835439 Test Bank Chapter 17 Part 1
Chapter 17 Sourcing Answer Key Multiple-Choice Questions 1. Which of the following is a sourcing strategic decision? A. Which products or services should be supplied from offshore? B. How should suppliers be managed on an ongoing basis? C. Which suppliers […]
978-0077835439 Test Bank Chapter 17 Part 2
24. When the majority of the company’s business is given to one supplier and other suppliers are treated as backup suppliers, this is called A. a preferred supplier strategy. B. a dual sourcing strategy. C. a cross-sourcing strategy. D. a […]
978-0077835439 Test Bank Chapter 18 Part 1
18-1 Chapter 18 Global Logistics Answer Key Multiple-Choice Questions 1. The five major decisions addressed by logistics managers are 2. Complete the following definition of logistics according to the Council of Supply Chain Management Professionals: Logistics plans, implements, and controls […]
978-0077835439 Test Bank Chapter 18 Part 2
18-9 25. For most firms, the optimal number of warehouses in a logistics network 26. The Stout Warehousing Company offers logistics network design and warehouse management services to customers along with traditional trucking and storage services. This type of company […]
978-0077835439 Test Bank Chapter 2 Part 1
Chapter 02 – Operations and Supply Chain Strategy Chapter 02 Operations and Supply Chain Strategy Answer Key Multiple-Choice Questions 1. At Disney, “Making People Happy” is an example of A. operations mission. B. corporate strategy. C. business strategy. D. operations […]
978-0077835439 Test Bank Chapter 2 Part 2
Chapter 02 – Operations and Supply Chain Strategy 28. An ice cream manufacturer’s use of energy-efficient and natural hydrocarbon (HC) freezers instead of commonly used hydroflurocarbon (HFC) freezers is an example of A. corporate strategy. B. business strategy. C. operations […]
978-0077835439 Test Bank Chapter 3 Part 1
Chapter 03 – Product Design Chapter 3 Product Design Answer Key Multiple-Choice Questions 1. The market-pull view of new product innovation is to A. “pull” the products into the market as fast as possible. B. develop products that the company […]
978-0077835439 Test Bank Chapter 3 Part 2
Chapter 03 – Product Design 3-10 28. According to the text, which of the following is a prerequisite to mass customization? 29. Quality function deployment (QFD) can be used for which of the following? A. Manufactured products such as automobiles, […]
978-0077835439 Test Bank Chapter 4 Part 1
Chapter 04 – Process Selection Chapter 4 Process Selection Answer Key Multiple-Choice Questions 1. A large office with a printing department, a drafting department with all of the engineers located together, and all of the managers located together in a […]
978-0077835439 Test Bank Chapter 4 Part 2
Chapter 04 – Process Selection 31. The focus of the factory may take shape around several dimensions. Which of the following is NOT a dimension for focusing operations? A. Process type B. Volume of sales C. Technology D. Capacity LO: […]
978-0077835439 Test Bank Chapter 5 Part 1
Chapter 05 – Service Delivery System Design Chapter 05 Service Delivery System Design Answer Key Multiple-Choice Questions 1. Which of the following is NOT a general characteristic of a service? A. Production and consumption are simultaneous. B. The service can […]
978-0077835439 Test Bank Chapter 5 Part 2
Chapter 05 – Service Delivery System Design 5-11 31. Which of the following is NOT a finding of research on global offshoring of services? 32. Which of the following is NOT true regarding service recovery and guarantees? A. Service failure […]
978-0077835439 Test Bank Chapter 6 Part 1
Chapter 06 – Process-Flow Analysis 6-1 Chapter 6 Process-Flow Analysis Answer Key Multiple-Choice Questions 1. In the process view of business, which of the following should be identified when defining the system? 2. If I denotes the average inventory in […]
978-0077835439 Test Bank Chapter 6 Part 2
Chapter 06 – Process-Flow Analysis 6-10 28. Flow rate is 29. Which of the following statements is/are correct? (1) It is important for flowchart analysis to have a specific improvement goal in mind (e.g., reduce throughput time). (2) It is […]
978-0077835439 Test Bank Chapter 7 Part 1
Chapter 07 – Lean Thinking and Lean Systems Chapter 7 Lean Thinking and Lean Systems Answer Key Multiple-Choice Questions 1. Lean thinking can be applied to A. manufacturing. B. services. C. functions other than operations. D. all of the above. […]
978-0077835439 Test Bank Chapter 7 Part 2
Chapter 07 – Lean Thinking and Lean Systems 7-11 31. Which of the following is NOT an approach recommended for facilitating implementation of lean? 32. Supplier relationships in a lean system are usually developed as an “integrated supplier program” that […]
978-0077835439 Test Bank Chapter 8 Part 1
Chapter 08 – Managing Quality Chapter 8 Managing Quality Answer Key Multiple-Choice Questions 1. Mean time between failure A. is used to measure a product’s reliability. B. is used to measure a product’s maintainability. C. is used to measure a […]
978-0077835439 Test Bank Chapter 8 Part 2
Chapter 08 – Managing Quality 8-11 31. Which of the following statements concerning the Malcolm Baldrige award is true? LO: 8.8 Topic: ISO 9000 Difficulty: 2 Moderate AACSB: Reflective thinking Bloom’s: Understand Feedback: Only D is true (see Section 8.10). […]
978-0077835439 Test Bank Chapter 9 Part 1
Chapter 09 – Quality Control and Improvement 9-1 Chapter 9 Quality Control and Improvement Answer Key Multiple-Choice Questions 1. A complete system of quality control 2. Sampling inspection by attributes A. means each item sampled is classified as defective or […]
978-0077835439 Test Bank Chapter 9 Part 2
Chapter 09 – Quality Control and Improvement 28. If the population of items produced does not meet or exceed the upper and low specification limits (all items produced are well within specification limits), the process capability index, Cp, will be […]
978-0077835439 Test Bank Chapter 9 Part 3
Chapter 09 – Quality Control and Improvement True/False Questions 46. A production process delivers an unexpectedly large amount of scrap products. Top management has discovered that improper machine maintenance is the reason behind this failure. The above statement is an […]
978-0077835439 Toledo Custom Manufacturing Quality Control Case
Toledo Custom Manufacturing: Quality Control Teaching Notes Synopsis and Purpose Toledo Custom Manufacturing (TCM) makes machined steel parts to customer specification. They have a variety of machines that can hold tight tolerances. In this case they have just received an […]
978-0077835439 Toys Plus Case
ToysPlus, Inc. Teaching Notes 1 Synopsis and Purpose ToysPlus is a small company in the toy industry. They control the manufacturing of toys by using an MRP System. Management wants to improve service levels and inventory turns by doing a […]
978-0077835439 US Stroller Case
U.S. STROLLER: Lean Teaching Notes 1 Synopsis and Purpose U.S. Stroller is a manufacturer and distributor of a line of baby strollers. The company makes three types of strollers in a typical batch production system. Recently, profits are down and […]
978-0077835439 Westerville Physician Practice Case
1 Teaching Note for “The Westerville Physician Practice” Discussion Questions 1. What are the problems in this case? 2. Draw a current state value stream map indicating the customer, supplier, information flow and relevant metrics • What is the takt […]