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Chapter 01 - The Operations Function
Chapter 01 The Operations Function Answer Key
Multiple-Choice Questions
1. Why is operations management a more encompassing term than production management?
2. Which of the following functions is responsible for the actual movement of goods and/or
services across organizations?
3. Approximately what percentage of the American workforce works in service industries?
1-5
13. Which one of the following would NOT generally be classified under the heading of input
in a university system?
14. The five major decision responsibilities of operations management are
15. Which of the following does NOT come under the process category of the operations
decision framework?
1-7
19. A comprehensive decision-making framework for operations includes
20. Common inputs to the operations transformation process include all of the following
EXCEPT
21. The major decision responsibilities of the operations management function include all of
the following EXCEPT
