Chapter 04 – Process Selection
Chapter 4 Process Selection Answer Key
Multiple-Choice Questions
1. A large office with a printing department, a drafting department with all of the engineers
located together, and all of the managers located together in a large suite of offices is an
example of
2. The throughput ratio (TR) is the ratio of the total processing time for the job divided by
3. Process efficiency is usually highest in which type of process?
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4. A company makes necklaces with attached letters. Department A manufactures the
necklace chains and letters ahead of demand. Department B assembles the necklaces for
specific names when orders are received. Departments A and B are, respectively,
5. A make–to–order operation would be primarily concerned with
6. An entrepreneur is planning to start a factory to produce high-tech plastic containers in high
volumes. She will use either an assembly line or batch process and has selected two possible
sites, one in a small town and one in a big city. She has discovered the following:
Based on the information just presented, which of the following should be chosen?
Chapter 04 – Process Selection
10. The type of processing system that is used for highly standardized products such as oil and
gasoline is
11. A _____ operation uses a process layout, while a ______ operation uses a product layout.
12. The type of processing system that is used for complex jobs with a unique or creative set
of activities and where automation is virtually impossible is
Chapter 04 – Process Selection
13. The type of processing system that has high product variety and moderate capital
investment is
14. Service level and capacity utilization are performance measures of a _____ process.
15. An example of a business/industry that uses batch flow and makes to stock is
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16. Which of the following is among the factors that influence process selection?
17. An example of an industry that produces a few major discrete products and uses a product
layout is
18. Which of the following are the three forms of mass customization?
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25. Batch flow production systems have a number of characteristics. Which of the following
26. The project form of operations has several common characteristics. Which of the
27. An organization’s process strategy must be linked with product plans and management’s
competitive priorities. Which company below is most likely to choose a batch flow
production system?
Chapter 04 – Process Selection
28. Make–to–stock (MTS) and make-to-order (MTO) choices each offer relative advantages
and disadvantages. Which of the following statements is true?
29. Which of these factors should a company consider while deciding on a certain process
choice?
30. A “focused factory” refers to