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Chapter 01 - The Operations Function
1-9
25. Which of the following is NOT true regarding service and manufacturing operations?
26. Which of the following is NOT one of the primary professional societies for operation and
supply chain managers?
27. Which of the following is NOT true regarding the process view of operations?
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28. The focus of supply chain decisions is
29. When a company employs statistical tools to reduce the likelihood of a product recall, this
best represents what type of decision?
30. When a company develops a report card for evaluating its suppliers, this best represents
what type of decision?
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37. Which of the following is NOT one of the important challenges facing operations and
supply chain managers?
38. Decision making using analytics is viewed as
39. Which of the following is NOT a typical application of analytics in operations and supply
chain management?
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40. Which of the following statements is INCORRECT?
41. Which of the following would NOT be considered an operations and supply chain position
title?
True/False Questions
42. The transformation view of the operations function provides a unified approach for
studying the manufacturing and service industries.
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43. The process view provides a basis for viewing an entire business as a system of
interconnected processes.
Essay Questions
44. The operations definition emphasizes decision, function, and process elements of the
organization. Briefly discuss the need to address these fundamental elements.
LO: 1.1
Topic: Definition of Operations and Supply Chain Management
Difficulty: 2 Moderate
AACSB: Reflective thinking, written communication
Bloom's: Understand
Feedback: See below.
Chapter 01 - The Operations Function
1-16
45. Identify the critical operations decision areas in an organization, and discuss the
responsibilities of an operations manager while addressing these decisions.
LO: 1.2
Topic: Operations Decisions
Difficulty: 2 Moderate
AACSB: Reflective thinking, written communication
Bloom's: Understand
Feedback: See below.
46. What are the five inputs and two outputs of an operations transformation process?
