Chapter 06 – Process-Flow Analysis
6-1
Chapter 6 Process-Flow Analysis Answer Key
Multiple-Choice Questions
1. In the process view of business, which of the following should be identified when defining
the system?
2. If I denotes the average inventory in the system, T denotes the average throughput time,
and R denotes the average flow rate of the system, then by Little’s Law,
3. If a factory has 100,000 units of materials in the system and if the average flow rate of the
system is 5,000 units per day, then according to Little’s Law, the average throughput time is
6-5
13. The capacity of a process is determined by
14. Which of the following is NOT a prerequisite to process flowcharting?
15. Which of the following statements is NOT true about process flow analysis?
Chapter 06 – Process-Flow Analysis
16. Process elements that might be changed when improving a process include
17. Which of the following statements regarding business process reengineering (BPR) is
NOT true?
18. A service blueprint
Chapter 06 – Process-Flow Analysis
19. A service blueprint is used to analyze and manage the service process because it involves
20. Elements of a system include all of the following EXCEPT
21. In a process thinking philosophy, it is important to
