Archives: Quiz

Maximizing long-run profitability and profit growth is the best way to satisfy the claims of several key stakeholder groups irrespective to how the company does so. The personal computer industry is uniquely dependent upon a powerful supplier, Intel. Answer: TRUE […]

The more a resource is firm-specific and difficult to imitate, the more likely a company holding that resource is said to have a distinctive competency. Strategic control systems are the primary governance mechanisms established within a company to reduce the […]

While many agency relationships work well, problems arise when agents and principals have different goals. Market development strategy involves finding new market segments for a company’s products. Answer: TRUE It can be argued that Microsoft’s near monopoly of PC operating […]

One way a diversified company can increase its profitability is by acquiring inefficient or poorly managed companies and then restructuring them to improve their performance. The organizational hierarchy is flatter in a Multidivisional structure than in a product or functional […]

Patents typically provide the greatest barrier to imitation. In Porter’s framework, the stronger the five forces, the more limited the ability of established companies to raise prices and earn greater profits. Answer: TRUE Through efficient logistics at Gina’s Grocers, the […]

At the heart of any company’s business model is the combination of congruent strategies aimed at creating distinctive competencies that differentiate its products and result in a lower cost structure. A joint venture occurs when two equal-sized firms agree to […]

Divisional battles may lead to battles over transfer pricing. Government deregulation of telephone service lowered the barriers to entry and lowered industry profit margins. Answer: TRUE A union and the general public are examples of internal stakeholders. Answer: FALSE Development […]

A company should pursue related diversification only to enhance the competitive position of its core business. The more interdependent the divisions in a multidivisional structure, the greater are the bureaucratic costs associated with obtaining the potential benefits from a particular […]

By exploiting a positive feedback loop, Dolby Laboratories, became the standard for sound quality. XYZ Technologies Inc. was one of the first companies to utilize inter-office e-mail. In 1995, before many other companies, managers at XYZ Technologies Inc. saw that […]

Through stock ownership plans, stockholders receive employee benefits. Research suggests that companies that acquire many businesses over time become expert in this process and so can generate significant value from their acquisitions. Answer: TRUE Together with an analysis of the […]

Setting aside time for yourself is not selfish. Accounting software allows users to enter transactions but not to create financial statements. Answer: F Antivirus software cannot be used to scan a computer and identify and remove viruses and other security […]

Travelers cannot be charged a penalty for changing to another flight or canceling a flight. Selecting the proper supplies for the copying job and recycling used paper are two ways to control copying costs. Answer: T It is not necessary […]

International travelers need not arrive at the airport earlier before flights than domestic travelers. Reprinting copyrighted information without permission from the copyright holder is usually okay so long as you give the source of the information. Answer: F It is […]

A postage meter is a device that prints prepaid postage on an envelope or label. If your organization does not offer formal feedback, you should regularly ask your supervisors and coworkers how you can improve your performance. Answer: T When […]

Administrative associate is another term for an administrative professional. High pay and good benefits are the top motivators of employees. Answer: F Composing is sending a message to the receiver or making the message available to the receiver. Answer: F […]

Businesses have a legal and ethical obligation not to harm the citizens of the community. Meeting participants are responsible for reading the agenda and any related materials received before the meeting. Answer: T All electronic information that you create or […]

Most administrative assistants work in the service sector. You should always try to solve problems and make decisions yourself rather than leaving a situation for your supervisor to handle. Answer: F An effective leader is someone who sets an example. […]

Management and leadership are the same thing. People often judge others by how they look. Answer: T Answer: The profit or loss amount from the income statement is not shown on the organization’s balance sheet. Answer: F Teamwork skills are […]

Business-class air travel is a level between first class and coach or economy class. Answer: T To observe proper e-mail etiquette, you should turn off your cell phone or use the silent alert setting in one-on-one interactions and during meetings, […]

A team member should never apologize when he or she is in the wrong. When staying in a hotel, you should become familiar with escape routes in case of fire or another emergency. Answer: T Technical skills are the ability […]

Adjusting a message for the reader involves considering the reader’s needs, wants, and interests as they relate to the message. Thanking the caller at the end of a telephone conversation is an important part of effective customer service. Answer: T […]

A balance sheet is an example of a record that has value for financial reasons. Reflective listening is used to hear, understand, and offer feedback that helps the speaker think about his or her feelings or objectives. Answer: T College […]

Job openings for the federal government are not posted online. Management and leadership are the same thing. Answer: F In many jobs, you will have a formal performance appraisal, typically once a year. Answer: T The demand for temporary workers […]

After an interview, you should promptly write a follow-up letter thanking the interviewer. For passengers traveling by air in the United States, an acceptable government-issued photo identification is not required. Answer: F Protecting the confidentiality of information can be a […]

Handouts for a presentation a. can be used to provide the main points of the presentation. b. should not be used to provide additional details about the presentation topic. c. should never be distributed at the beginning of the presentation. […]

Electronic records can be stored on a a. CD or DVD. b. computer hard drive. c. flash drive. d. All the above Which of the following is the correct order for arranging these numbers in straight-number filing order? a. 15 […]

When preparing a resume, you should a. not mention military service you have completed. b. include a career objective. c. not list professional affiliations. d. All the above Effective leaders a. are driven by their emotions. b. simply react to […]

To manage your relationships at work a. take time to think about yourself. b. let your emotions guide your responses. c. strive to put relationships on a personal level. d. All the above When U.S. Mail is used, postcards, letters, […]

A broadcast that is similar in nature to a television broadcast and takes place over the World Wide Web is a(n) a. audio conference. b. video conference. c. webcast. d. webinar. Match each term with the correct statement below. a. […]

A good source of job information is a. the Internet. b. a major newspaper. c. an employment agency. d. All the above When you wish to understand and remember the information being presented, you are using a. informative listening. b. […]

A system that plays a recorded announcement and records and stores telephone messages is called a. voice mail. b. electronic mail. c. instant messaging. d. conference mail. Which of the following is the correct order for arranging these names in […]

A private network that uses web pages and other web technologies and is accessible only by an organization’s employees is a(n) a. wide area network. b. local area network. c. extranet. d. intranet. When dealing with customers, you should make […]

Business gifts a. may be expected in some countries. b. should be small and representative of the visitor’s country. c. may not be welcomed in some countries. d. All the above When scheduling a room for a presentation a. select […]

One way of staying motivated is to a. measure your progress. b. accept interference. c. punish yourself for missteps. d. give up on goals that you do not reach. For the security of your computer data a. it is not […]

Projects are a. less stressful than ongoing work. b. less predictable than ongoing work. c. part of the normal operations of a company or unit. d. None of the above Match each item with the correct statement below. a. blog […]

The leadership style of a leader who maintains complete control over employees is a. laissez-faire. b. autocratic. c. democratic. d. None of the above If your supervisor’s name is Maya Aquino, the best way to address her is as a. […]

Robert’s Rules of Order a. explains parliamentary procedures. b. contains procedures often used at board of directors meetings. c. describes an effective process for filling customer orders. d. Both A and B Match each term with the correct statement below. […]

Administrative assistants need a. interpersonal skills. b. communication skills. c. a strong work ethic. d. All the above Decision-Making Steps 1> Determine strategies to overcome the barriers. 2> Choose the best strategy. 3> Decide what your goal is. 4> Evaluate […]

A critical thinker a. distinguishes between fact and opinion. b. recognizes bias. c. supports opinions with evidence. d. All the above The Sarbanes-Oxley Act of 2002 made it a crime to a. employ people age 15 and younger in factories. […]

At which stage of team development do members know each other better, listen, and appreciate what each member has to offer? a. norming b. storming c. adjourning d. forming A way to become more accountable at work is to a. […]

When you are planning a presentation a. you should identify the objectives of the presentation. b. do not consider the audience. c. the first step is to identify visual aids to use in the presentation. d. the length of the […]

If there is a basic conflict between the individual’s expectations and the reality of working in an organization, the employee is most likely to be disillusioned and quit during the ________ stage of socialization. A) prearrival B) post-arrival C) encounter […]

Joanna watches her friend Sharon slim down. This increases her confidence that she can lose weight too. Which of the following ways of increasing self-efficacy is represented by this example? A) enactive mastery B) vicarious modeling C) arousal D) verbal […]

Larry can assign Oliver work activities that Oliver finds unpleasant. Larry possesses ________ power over Oliver. A) reward B) expert C) legitimate D) coercive E) referent James and Neung are negotiating a purchase from Neung’s Tai corporation. James notices that […]

Ned is particularly adept at designing and creating new fashions. In which of the following would Ned have the highest level of task identity? A) doing alterations at the dry cleaners B) creating custom bridal gowns in a bridal store […]

Members of successful teams put a tremendous amount of time and effort into discussing, shaping, and agreeing on ________ which then provides direction and guidance under any and all conditions. A) the level of individual contribution B) allocation of resources […]

________ suggests that attributes such as age or the date of joining should help us predict turnover. A) Employee mobility B) Organizational demography C) Residential mobility D) Demographic environment E) Population dynamics Harriet has been charged with the task of […]

Although diversity does present many opportunities for organizations, effective diversity management means also working to eliminate ________. A) surface-level diversity B) unfair discrimination C) ethnic diversity D) irrelevant biographical characteristics E) discrepancies in employee performance In a negotiation process, which […]

Which of the following types of power can be categorized as personal power? A) coercive B) legitimate C) reward D) referent E) positional Which of the following OD techniques involves changing groups’ attitudes, stereotypes, and perceptions about each other? A) […]

OB concepts must reflect contingency conditions for all of the following reasons except ________. A) human beings are complex B) our predictions and assumptions are almost accurate all the time C) one person’s behavior changes in different situations D) we […]