Adjusting a message for the reader involves considering the reader’s needs, wants, and
interests as they relate to the message.
Thanking the caller at the end of a telephone conversation is an important part of
effective customer service.
Administrative professionals should only perform duties that are specifically listed in
their job description.
A webinar is a seminar presented over the World Wide Web.
As an administrative professional, you may be expected to screen incoming calls for
your supervisor.
Business managers typically spend very little time in meetings.
Once you set your priorities, you should not allow anything to change them.
A good way to describe the employer/employee relationship is as a cooperative effort.
According to the U.S. Department of Labor, the fastest-growing occupation among
administrative professionals from 2008 to 2018 will be legal secretary.
There is a difference between thinking critically and being critical.