The leadership style of a leader who maintains complete control over employees is
a. laissez-faire.
b. autocratic.
c. democratic.
d. None of the above
If your supervisor’s name is Maya Aquino, the best way to address her is as
a. Ms. Aquino.
b. Maya.
c. ma’am.
d. Any of the above
When items you have ordered for the company arrive
a. check the packing slip to make sure that all items listed on the slip are in the package.
b. compare the packing slip and items received with the purchase order.
c. prepare a voucher to request payment for a correct order.
d. All the above
Stress
a. is an unusual occurrence.
b. produces the same responses in all people.
c. is caused by the same factors for everyone.
d. can be short-term or long-term.
A healthful diet
a. can help you feel well.
b. can reduce your risk of certain medical problems.
c. is essential in the management of many diseases.
d. All the above
Not talking about the details of a project that the team is working on is an example of
a. the storming stage.
b. an informal role.
c. a formal role.
d. a team norm.
In large organizations, the person(s) responsible for day-to-day operations are
a. the chief operating officer.
b. the chief information officer.
c. managers at lower levels.
d. vice presidents.
What should leaders model to encourage an open, cooperative, and collaborative
environment?
a. storming
b. norming
c. openness
d. groupthink
Hotel reservations can be made
a. by phone but not online.
b. online but not by phone.
c. by phone and online.
d. no more than 21 days prior to the arrival date.
Match each term with the correct statement below.
a. accountability
b. downtime
c. incentive
d. interference
e. opportunity
f. priority
g. procrastination
h. progress
i. self-discipline
j. stress1> Anything that stands in the way of progress2> Something that merits your
attention ahead of other tasks3> Your own control over what you do, as well as how and
when you do it4> An obligation to answer to others regarding your behavior, the
completion of a task or responsibility, or adherence to a standard5> The worry and
anxiety you feel when you react to pressure from others or yourself6> Forward
movement toward a goal7> The act of putting something off that you find difficult or
boring8> A good chance, prospect, or timing9> Time when you are not accomplishing a
specific task10> A reward or encouragement
A corporation is owned by
a. an association of two or more people.
b. a board of directors.
c. shareholders.
d. an individual.
The concept of servant leadership was introduced by
a. Peter Drucker.
b. Stephen Covey.
c. Peter Senge.
d. Robert Greenleaf.
A typical job responsibility of administrative professionals is
a. relieving management of administrative detail.
b. doing Internet research.
c. managing projects.
d. All the above
Introducing Yourself
1> Shake hands.
2> Smile and establish eye contact.
3> Repeat the person’s name.
4> Greet the person and state your name and position.Which answer represents the
correct order for the steps to follow when you introduce yourself?
a. 4, 2, 3, 1
b. 2, 4, 1, 3
c. 1, 2, 3, 4
d. 3, 1, 2, 4
Chartered planes are generally small, since most private chartering is for small groups
of people.
Distribution is the first step in the records life cycle.
Leadership in some form is a natural progression in any career.
As the fiscal year progresses, the actual income and expenses of the business are not
compared to those in the budget to see how close to the plan the business is performing.
Meeting participants are responsible for being on time to the meeting and for
contributing thoughtful, well-considered, or well-researched comments.
How you express yourself influences the confidence others have in you.
Instant messaging is quick and easy to use, and just as with e-mail messages, the
content of the message is private and secure.