Which of the following types of power can be categorized as personal power?
A) coercive
B) legitimate
C) reward
D) referent
E) positional
Which of the following OD techniques involves changing groups’ attitudes, stereotypes,
and perceptions about each other?
A) survey feedback
B) process consultation
C) team building
D) intergroup development
E) appreciative inquiry
________ is the ability to expend a maximum of energy in one or a series of acts.
A) Trunk strength
B) Extent flexibility
C) Explosive strength
D) Static strength
E) Dynamic flexibility
What is the relationship between unethical politicking and impression management?
A) Unethical politicking is always the result of impression management.
B) Impression management may be the motive for unethical politicking.
C) Impression management usually causes someone to unethically politick.
D) Unethical politicking and impression management go hand in hand.
E) There is no relationship between unethical politicking and impression management.
Which of the following statements is true regarding the effect of status on conformity
pressure?
A) High-status individuals are often given less freedom to deviate from norms than are
other group members.
B) People in high-status jobs have especially negative reactions to social pressure
exerted by people in low-status jobs.
C) Lower-status people are better able to resist conformity pressures than their
high-status peers.
D) Groups exert equal conformity pressure on all individuals regardless of their status.
E) As compared to high-status members, low-status members are given a wider range of
discretion as long as their activities aren’t severely detrimental to group goal
achievement.
How does redesigning jobs help reduce stress?
A) It helps individuals with an internal locus of control adapt better to high-stress jobs.
B) It seeks to buy off the leaders of a resistance group by giving them a key role.
C) It gives individuals greater control over work activities and lessens dependence on
others.
D) It reduces uncertainty by lessening role ambiguity and role conflict.
E) It helps employees reframe stressful situations and use active coping strategies.
Which of the following statements is true regarding utilitarianism?
A) It protects the interests of the underrepresented and less powerful.
B) It reduces productivity and efficiency.
C) It promotes decision making that is consistent with fundamental liberties and
privileges, as set forth in documents such as the Bill of Rights.
D) The utilitarianism view dominates business decision making.
E) It imposes and enforces rules fairly and impartially.
Which of the following statements is true regarding a contrast effect?
A) Our tendency to attribute our success to internal factors and blame our failure on
external factors is called the contrast effect.
B) The contrast effect states that we tend to judge someone on the basis of our
perception of the group to which he or she belongs.
C) A person appears more appealing than normal when compared with a person of less
appeal due to the contrast effect.
D) If we think that women won’t relocate for a promotion, we are using a shortcut to
judge all women and it is called the contrast effect.
E) The contrast effect indicates a tendency to fixate on initial information and fail to
adequately adjust for subsequent information.
________ is the sum total of ways in which an individual reacts to and interacts with
others.
A) Talent
B) Skill
C) Knowledge
D) Intelligence
E) Personality
Which of the following is a form of recognition?
A) personal congratulations
B) job enlargement
C) job sharing
D) flexible benefit packages
E) profit sharing
Legitimate power is based on ________ in the organization.
A) the ability to provide rewards
B) interpersonal trust
C) structural position
D) expert knowledge
E) respect and admiration
Exercises that help individuals become team players include workshops on ________.
A) negotiation
B) individualism
C) goal setting
D) event planning
E) recruiting
Jamie is looking for a new job. She used to be the top sales representative for the region
and was expecting to be promoted. However, one of the regional manager’s golfing
buddies was promoted to district manager instead. Jamie’s dissatisfaction with her
current job stems from a breakdown in the ________ relationship.
A) performance-reward
B) effort-performance
C) rewards-personal goals
D) effort-satisfaction
E) personal goal-self actualization
According to the Myers-Briggs Type Indicator (MBTI) classification, people belonging
to the “intuitive” type ________.
A) are flexible and spontaneous
B) are outgoing, sociable, and assertive
C) rely on unconscious processes and look at the “big picture”
D) want control and prefer their world to be ordered and structured
E) rely on their personal values and emotions
People especially likely to comply with soft power tactics tend to ________.
A) be more action oriented
B) have greater desire for control
C) be extrinsically motivated
D) have low self-esteem
E) be more focused on getting along with others than with getting their own way
Martha submitted a formal complaint to OSHA about unsafe work conditions in her
company’s warehouse. Martha is a ________.
A) utilitarian thinker
B) judge
C) creative thinker
D) whistle-blower
E) humanitarian