A critical thinker
a. distinguishes between fact and opinion.
b. recognizes bias.
c. supports opinions with evidence.
d. All the above
The Sarbanes-Oxley Act of 2002 made it a crime to
a. employ people age 15 and younger in factories.
b. pay most employees less than the minimum wage.
c. retaliate against whistleblowers in publicly traded companies.
d. discriminate against people because of race, color, religion, sex, or national origin.
Two or more telephones, computers, or other devices connected for purposes of
communicating and sharing resources is a(n)
a. firewall.
b. network.
c. analog network.
d. All the above
Which of the following is not an example of ethics in workplace writing?
a. using humor to make your point
b. making sure your content is accurate
c. avoiding language that could be perceived as sexist
d. keeping your writing honest
A bibliography or references page for a report
a. usually appears at the beginning of the report.
b. is used to supply supplemental information not found in the body of the report.
c. lists sources of information used in the report.
d. Both A and C
To help overcome stage fright
a. practice your presentation several times.
b. do not include time for questions in the presentation.
c. anticipate questions that may be asked and prepare answers.
d. Both A and C
According to Stephen Covey, the leadership role that has to do with making sure the
organization’s structure, systems, and processes are consistent with its values and
facilitate work is
a. modeling.
b. pathfinding.
c. aligning.
d. empowering.
Which of the following is not a characteristic of ethical organizations?
a. being environmentally responsible
b. providing the product at the lowest cost
c. having a diverse workforce
d. respecting the law
One way to gain the trust of your supervisor, colleagues, and subordinates is by
a. making ethical decisions.
b. cutting corners.
c. hiding mistakes.
d. telling them how ethical you are.
A person who assists a project manager with multiple projects is a
a. bookkeeper.
b. project specialist.
c. project leader.
d. temporary worker.
Which skills do employers rank, in survey after survey, year after year, among the skills
they look for most when hiring?
a. collaboration
b. communication
c. problem-solving
d. technical
According to Jim Collins, the great leader is the leader at
a. 2.
b. 3.
c. 4.
d. 5.
Stakeholders include
a. employees.
b. owners.
c. customers.
d. All the above
Planning a message
a. is not important for short messages, such as an e-mail.
b. involves identifying the objectives of the message.
c. is the last step in the writing process.
d. does not involve selecting a message order.
At work, you are accountable to
a. your supervisor.
b. your coworkers.
c. yourself.
d. All the above
In a team meeting, you should
a. listen well to everyone.
b. demonstrate a positive attitude.
c. try to understand everyone€s point of view.
d. All the above
The heading for the second and following pages of a memo or letter should include
a. the recipient’s name.
b. “Page 2” or the appropriate page number.
c. the date.
d. All the above
Employees who serve on effective teams enjoy having greater responsibility.
The leadership style of a leader determines much of the process of the team.
Copiers are classified into four basic categories, depending on their speed.
Chronological filing is a variation of numeric filing in which the physical records are
arranged by reverse date order.
An optical character reader (OCR)is a machine that can “read” printed text and convert
it to an electronic form that can be used by a computer.
When evaluating a job offer, you should consider whether your skills match the job.