When you are planning a presentation
a. you should identify the objectives of the presentation.
b. do not consider the audience.
c. the first step is to identify visual aids to use in the presentation.
d. the length of the presentation is not important.
Match each item with the correct statement below.
a. agenda
b. audio conference
c. bylaws
d. committee
e. heterogeneous group
f. homogeneous group
g. minutes
h. synergy
i. task force
j. verbatim1)A document that lists the topics to be discussed at a meeting2)A document
that serves as a record of a meeting3)A group of people with dissimilar backgrounds
and experiences4)Word for word5)Written policies and procedures of an
organization6)A work group formed to deal with a specific issue or problem7)A group
of people with similar backgrounds and experiences8)A meeting in which more than
two people in at least two locations participate via telephone or some other device9)The
interaction of people or things that can accomplish more than the sum of the individual
parts10)A work group generally established for an ongoing purpose
When a customer becomes angry
a. take the comments personally.
b. refuse to listen to the customer’s concern.
c. acknowledge the situation and ask what you can do to solve the problem.
d. All the above
The Texas Instruments Ethics Quick Test includes each statement except
a. Is it popular?
b. Is it legal?
c. If you do it, will you feel bad?
d. Does it comply with our values?
A strong presentation closing
a. should motivate the audience.
b. can be a story, call to action, or challenge.
c. should be powerful but short.
d. All the above
Social Security
a. pays benefits to retired individuals, widows and survivors, and people with
disabilities.
b. benefits are paid when a person retires or becomes disabled.
c. is financed primarily by employment taxes.
d. All the above
A meeting with a poorly defined purpose can
a. result in wasted time.
b. be frustrating for the participants.
c. result in unnecessary costs for the company.
d. All the above
A 403(b) account is
a. a tax-deferred retirement plan for employees of private companies and corporations.
b. a tax-deferred retirement plan for employees of nonprofit organizations.
c. not for employees such as teachers or nurses.
d. a plan that permits individuals to save and invest for retirement outside an
employee-sponsored plan.
A college or university network that links several city or regional campuses is an
example of a(n)
a. LAN.
b. MAN.
c. WAN.
d. All the above
An employee who develops plans and strategies for how a company will promote and
sell its products or services is a
a. marketing manager.
b. customer service associate.
c. controller.
d. None of the above
A WAN is a network that links computers, printers, and other devices
a. within a single office building.
b. within several nearby buildings.
c. across a city or region.
d. across a large geographical area.
Exercise can
a. help reduce stress.
b. improve your mood.
c. boost your energy level.
d. All the above
A fax machine copies or scans a document containing text or pictures and sends the
image to a destination fax machine, printer, or computer.
Microfiche is a sheet of film containing a series of image records arranged in a grid
pattern.
If an action is legal, it is also ethical.
A smile is always appropriate when dealing with customers.
When you have made a mistake or have offended someone, you should not hesitate to
apologize.
It is not necessary for an organization to have effective internal customer service in
order to provide good external customer service.
If a letter is more than one page long, a heading should be placed on the second and
following pages.
Disposition is the final step in the records life cycle.