Although diversity does present many opportunities for organizations, effective
diversity management means also working to eliminate ________.
A) surface-level diversity
B) unfair discrimination
C) ethnic diversity
D) irrelevant biographical characteristics
E) discrepancies in employee performance
In a negotiation process, which of the following activities is most likely to be included
in the “definition of ground rules” step?
A) determining your best alternative to a negotiated agreement
B) determining time constraints, if any, applicable to negotiation
C) justifying your original demands
D) formalizing the agreement that has been worked out
E) determining the history leading up to the negotiation
Which of the following is not a means of transmitting culture within an organization?
A) stories
B) people orientation
C) rituals
D) language
E) material symbols
Thad, Jamarcus, and Willy have been working for Davidson International each for three
years. While the trio started together as analysts and are all still on the same team,
Jamarcus has recently been made a team lead while Willy and Thad are still in their
respective positions although Willy did receive a small raise after his last performance
evaluation. Of the five major job attitudes, Jamarcus probably has the highest level of
________ while Willy probably has the highest level of ________.
A) job satisfaction; perceived organizational support
B) job satisfaction; organizational commitment
C) organizational commitment; job involvement
D) organizational commitment; job satisfaction
E) job involvement; job satisfaction
Leo supervises a global team of project members based in multiple countries. Maria is
Brazilian, Jean-Paul is French, Amit is Egyptian, and Xiang is Chinese. Leo is
American and is based in the United States. Which of the following team members
would be least likely to respond favorably if Leo made project-related decisions
independently, without consulting the team?
A) Maria
B) Jean-Paul
C) Amit
D) Xiang
E) Maria and Jean-Paul
Which of the following conflict-handling intentions is unassertive and uncooperative?
A) competing
B) collaborating
C) avoiding
D) compromising
E) accommodating
Fiedler labels the degree of confidence, trust, and respect that subordinates have in their
leader as ________.
A) leader-member relations
B) task structure
C) position power
D) leader-member exchange
E) leader-member orientation
The ultimate source of an organization’s culture is ________.
A) its top management
B) its environment
C) the country in which the organization operates
D) its founders
E) the sociocultural backgrounds of its employees
You are assembling a team to work on a long-term project which requires creativity,
persistence, and formal thinking. The only piece of information available to you is the
Myers-Briggs Type of each of the applicants. These results are shown below:
You are looking for an organizer, a person who is realistic, logical, and analytical. Who
would be the best candidate based on their Myers-Briggs Type?
A) Alan
B) Brenda
C) Cameron
D) Drusilla
E) Ellen
Under which of the following conditions is job dissatisfaction less predictive of
turnover?
A) when employees consider their current jobs to be unattractive
B) when employees are presented with unsolicited job offers
C) when employment opportunities are plentiful
D) when employees are highly skilled
E) when employees are highly educated
Some researchers have attempted to revive components of the need hierarchy concept,
using principles from evolutionary psychology. Which of the following statements is
true in this regard?
A) Researchers propose that higher-level needs are the chief concern of immature
animals or those with primitive nervous systems.
B) Researchers observe: lower needs are more frequently observed in mature animals
with more developed nervous systems.
C) Researchers have noted distinct underlying biological systems for different types of
needs.
D) Researchers observe that in time, these revisions to Maslow’s hierarchy will
definitely be useful to practicing managers.
E) Researchers have noted the presence of intricate social systems for different types of
needs.
Myriam is analyzing the gender roles of men and women in management in the United
States and comparing them to the gender roles in management in Japan. She is
surveying fifty male and fifty female managers in each country to compare their daily
behavior. Myriam’s study exemplifies how ________ contributes to OB.
A) anthropology
B) psychology
C) archaeology
D) political science
E) corporate strategy
With reference to the Hofstede’s framework, a class or caste system that discourages
upward mobility is more likely to exist in a nation that scores ________.
A) high on individualism
B) low on masculinity
C) high on power distance
D) low on uncertainty avoidance
E) high on long-term orientation
Studies show that people who are depressed tend to make poorer decisions than those
with a more positive outlook. Why is this thought to be the case?
A) They tend to choose an outcome that will confirm their negative world view.
B) They search for the perfect solution when rarely is any solution perfect.
C) They are more likely than others to use heuristics, or rules of thumb while making
decisions.
D) They avoid stereotyping and other behaviors that allow them to come to a rapid
decision.
E) They tend to put too great a value on their own ability to affect outcomes.
Carlos is upset because his boss gave him work to finish over the weekend. It is Friday.
Which of the following will least help Carlos lift his spirits?
A) going skiing with friends
B) playing videogames with his friends
C) going out to dinner with his friends
D) going to a party at his friend’s house
E) having his card club over for dinner at his house
For a manager, it is worth understanding the grapevine in the organization because
________.
A) it is the least costly way of transmitting information
B) it improves employee motivation
C) it helps tap into employee anxieties
D) it increases job satisfaction for the employees
E) it improves team efficiency
Lotus Inc. is attempting to flatten its organizational hierarchy. It is encouraging the use
of cross-hierarchical teams, participative decision-making practices, and the use of
360-degree performance appraisals. Based on this information we can say that Lotus
Inc. is attempting to create a ________ organization.
A) highly centralized
B) virtual
C) boundaryless
D) highly formalized
E) highly departmentalized
Samantha’s rating in a job interview is high in contrast to the candidate who was
interviewed directly before her, who was rated extremely low. In this case, Samantha’s
high rating can be partially attributed to the ________.
A) confirmation bias
B) contrast effect
C) fundamental attribution error
D) self-serving bias
E) bandwagon effect
Rashid is dissatisfied at work. He feels he is paid too little and asked to do too much. To
compensate for his perceived unjust pay, he regularly takes work supplies home for
personal use, such as computer ink cartridges, staplers, and reams of paper. Rashid’s
behavior is an example of ________.
A) employee OCB
B) customer satisfaction
C) absenteeism
D) turnover
E) work place deviance
Rumors would most likely flourish in situations when ________.
A) there is no ambiguity
B) there is anxiety
C) the issue at hand is trivial
D) the management encourages transparency regarding all significant organizational
issues
E) the organization uses self-managed teams