When preparing a resume, you should
a. not mention military service you have completed.
b. include a career objective.
c. not list professional affiliations.
d. All the above
Effective leaders
a. are driven by their emotions.
b. simply react to their emotions.
c. have developed ways of managing their emotions.
d. Both A and C
Advocating for employees with upper-level management is an example of the
leadership skill or strategy of
a. being responsible for others.
b. resolving conflict.
c. motivating others.
d. leading by example.
When preparing a resume
a. use several pages to include complete details of your previous work duties.
b. be accurate and honest when listing your education and skills.
c. use personal pronouns such as I and me to make the document friendly.
d. use abbreviations where possible to keep the document short.
Which stage of the writing process involves creating a message based on the objectives
developed for the message?
a. editing
b. composing
c. proofreading
d. revising
For envelopes and small packages going to most foreign destinations by U.S. Mail, use
a. First-Class Mail.
b. International Mail.
c. Registered Mail.
d. None of the above
When a company offers customers the option of searching for answers to their
questions on the company website, it is called
a. web surfing.
b. web self-service.
c. live chat.
d. web chat.
Electronic slides
a. cannot include animation.
b. can be effective visual aids for a presentation.
c. should use several different fonts on each slide for variety.
d. All the above
Being Introduced to Others
1> Say hello, repeating the other person’s name so you will remember it.
2> Stand up.
3> Smile and establish eye contact.
4> Exchange a few words with the person.
5> Shake hands firmly, not with a crushing grip and not with a limp grip.Which answer
represents the correct order for the steps to follow when you are being introduced to
others?
a. 1, 2, 3, 4, 5
b. 3, 5, 2, 5, 1
c. 2, 3, 5, 1, 4
d. 5, 2, 1, 4, 3
Workers have a right to
a. be paid more than in their last job.
b. have all holidays off.
c. have a safe and healthful working environment.
d. make personal calls at work.
For a letter of application
a. block style with open punctuation is appropriate.
b. sending a photocopy is appropriate.
c. proofreading carefully and correcting errors is not important.
d. Both A and B
A passport
a. application can be obtained from the Travel.State.Gov website.
b. is issued by the U.S. Department of Commerce.
c. is not needed by most international travelers.
d. is valid for 15 years from the date of issue.
A worker’s attitude is as important as skills for success on the job.
An oval seating arrangement works well when the purpose of the meeting is to generate
ideas and discussion in a relatively informal meeting.
When you do not understand something, it is important not to show that you do not
understand it and not to ask questions.
A concise message expresses ideas in as few words as possible without being abrupt or
incomplete.
Project teams are ongoing teams (their assignment does not end).
Vital and important records of a business should be backed up, in either physical or
electronic form.
Because of groupthink, it is important for team norms not to be followed.
Many organizations have a code of ethics.