If there is a basic conflict between the individual’s expectations and the reality of
working in an organization, the employee is most likely to be disillusioned and quit
during the ________ stage of socialization.
A) prearrival
B) post-arrival
C) encounter
D) metamorphosis
E) post-encounter
Which of the following is not one of the core job dimensions in the job characteristics
model (JCM)?
A) task significance
B) feedback
C) autonomy
D) reward
E) skill variety
________ is the key concept that underlies all bureaucracies.
A) A dual line of command
B) Standardization
C) Decentralization
D) Employee empowerment
E) Wider span of control
Increasingly, research on motivation focuses on approaches that link motivational
concepts to changes in the way ________ is/are structured.
A) organizational design
B) payment
C) work
D) benefits
E) organizational culture
The two general groupings of power are ________.
A) informational and personal
B) formal and informal
C) informal and legitimate
D) personal and formal
E) direct and indirect
Which of the following statements is true regarding employee recognition?
A) Employee recognition is an extrinsic reward.
B) Critics argue that employee recognition programs are highly susceptible to political
manipulation by management.
C) Employee recognition programs are expensive.
D) Nonfinancial incentives such as recognition are more motivating in the short term
but in the long run financial incentives are more motivating.
E) Employee stock option is a more powerful workplace motivator than recognition.
In her work in the publishing industry, Vera seeks out new authors whom she considers
promising. In the past two years she has found a number of new writers whose work she
thought was exceptional, and immersed herself in the task of helping them shape their
manuscripts for submission to her managers for publishing. Although she was
extremely proud of the results, none of the authors she worked with were chosen for
publication. Vera believes that the decision not to publish these authors was based on
personal rivalries within management, rather than the quality of her writers’ work. She
is extremely frustrated, dreads coming into work each morning, and is seriously
thinking of resigning. How can Vera’s job attitudes best be described?
A) low job satisfaction and low job involvement
B) low job satisfaction and high job involvement
C) high job satisfaction and low job involvement
D) high job satisfaction and high job involvement
E) low organizational commitment
Which of the following is not one of Hofstede’s five dimensions of national culture?
A) power distance
B) flexibility versus rigidity
C) individualism versus collectivism
D) long-term versus short-term orientation
E) uncertainty avoidance
You are the manager of a software design firm that develops software programs for
clients using teams of specialists. One of your most successful teams has been together
for nearly 5 years. In the past, this team has performed effectively, and you have been
very satisfied with the team’s output. Recently, however, you have noticed a marked
decrease in the team’s performance. You investigate to determine the problem. After
interviewing all 7 team members, you determine that one of the team members
performs routine administrative tasks that are rarely visible to any of the other team
members. You suspect that this team member may be loafing off and lagging in his
duties. You could most likely improve that team member’s output by ________.
A) encouraging him to work more independently
B) making his work clearly visible to the other team members
C) empowering the team member to make decisions
D) providing him with administrative training
E) giving him additional assignments to complete
Leaders who clarify role and task requirements to accomplish established goals exhibit
a(n) ________ style of leadership.
A) transformational
B) transactional
C) charismatic
D) authentic
E) situational
The terms negotiation and ________ are used interchangeably.
A) mediation
B) bargaining
C) collaboration
D) accommodating
E) arbitration
Within mentoring relationships, ________.
A) only the protégé benefits
B) the protégé mainly benefits, but the mentor might also benefit
C) both the protégé and the mentor benefit
D) the mentor mainly benefits, but the protégé might also benefit
E) only the mentor benefits
Which of the following statements is true regarding behavior in a group?
A) Group norms do not press us toward conformity.
B) A recent study suggests those working in a group were less likely to lie, cheat, and
steal than individuals working alone.
C) Conformity to social norms is higher in individualistic cultures as compared to that
in collectivist cultures.
D) Deviant workplace behavior is likely to flourish where it’s supported by group
norms.
E) The low-status people in the group speak more often as compared to the high-status
people.
Diane and Clarke are two employees in an organization who recently started working
together. Diane is an older, long-tenured woman raised in rural Kansas, who achieved
her current level in the organization by starting as a high school graduate and working
her way up the hierarchy. Clarke is a young, recently hired male college graduate with a
business degree, raised in a Spanish-speaking neighborhood in Miami. However, both
are deeply committed to their families, share a common way of thinking about
important work problems, like to work collaboratively, and are interested in
international assignments in the future. Which of the following describes the diversity
between these two?
A) lateral-level diversity
B) deep-level diversity
C) surface-level diversity
D) individual-level diversity
E) hierarchical-level diversity
Your trainees are given a case study concerning a local manufacturing firm called Acme
Products. In assessing Acme’s organizational structure, your trainees notice that all of
the company’s decisions are made by top management, with little or no input from
lower-level personnel. The trainees most likely identify Acme as a(n) ________
organization.
A) highly decentralized
B) highly formalized
C) highly departmentalized
D) highly centralized
E) informally structured
Organizations need to ensure that hiring and employment policies create equal access
and opportunities to individuals, regardless of ________.
A) gender
B) experience
C) educational qualification
D) computer skills
E) technical know-how
Psychology’s major contributions to the field of organizational behavior have been
primarily at what level of analysis?
A) the level of the group
B) the level of the individual
C) the level of the organization
D) the level of culture
E) the level of interacting groups
Astro Inc. is reorganizing and you have started working with your new workgroup just
a day ago. According to the five-stage group-development model, at present your work
group is in the ________ stage.
A) storming
B) norming
C) forming
D) performing
E) adjourning
According to the five-stage group-development model, at this stage your group is most
likely to be characterized by ________.
A) intragroup conflicts
B) high cohesiveness
C) a common set of expectations of what defines correct member behavior
D) a great deal of uncertainty
E) a strong sense of group identity and camaraderie
Which of the following is the major challenge to managers in a fully networked
organization?
A) eliminating the need for paper communication by relying entirely on e-mail, file
transfers, and the like
B) retaining team members who can easily move to another employer when demand for
their services changes
C) managing contract and temporary workers
D) maintaining a “virtual office” through the use of computers, interoffice networks,
and the Internet
E) managing people who work together but are geographically separated