Joanna watches her friend Sharon slim down. This increases her confidence that she can
lose weight too. Which of the following ways of increasing self-efficacy is represented
by this example?
A) enactive mastery
B) vicarious modeling
C) arousal
D) verbal persuasion
E) focused training
The two major forms of workforce diversity are ________ and ________.
A) surface-level diversity; deep-level diversity
B) surface-level diversity; lateral-level diversity
C) organizational-level diversity; individual-level diversity
D) lateral-level diversity; deep-level diversity
E) physical-level diversity; intellectual-level diversity
Janice is your director of sales. Since her team members are located in Europe, Asia,
and North America, she has decided to use instant messaging to tie her team members
together in order to develop a marketing strategy for a new product line. This is an
example of a ________ team.
A) problem-solving
B) self-managed
C) cross-functional
D) virtual
E) task-resolution
In the context of behavioral dimensions of leadership identified in the Ohio State
Studies, ________ is the extent to which a person’s job relationships are characterized
by mutual trust, respect for employees’ ideas, and regard for their feelings.
A) consideration
B) initiating structure
C) production orientation
D) task orientation
E) position power
Rhoda is an executive assistant at a major medical center. Because she works directly
with the head doctor, Rhoda feels that it is appropriate to council patients on their
upcoming procedures. Marge, a recent graduate with a degree in Healthcare
Administration, also works at the medical center and is responsible for new patients.
Marge typically becomes irritated when Rhoda attempts to council new patients. Rhoda
is struggling with her ________.
A) role perception
B) role expectation
C) role norms
D) social norms
E) performance norm
Which of the following statements represents findings from studies of the age-turnover
relationship?
A) The older you get, the less likely you are to be satisfied with your job.
B) The older you get, the less likely you are to quit your job.
C) The older you get, the more likely you are to equip yourself with new skills.
D) The older you get, the more likely you are to take a leave of absence.
E) The older you get, the less likely you are to be productive on the job.
The clerical and editorial employees in a publishing house need to be at their desks by
8:00 AM and follow a set of precise procedures dictated by management. The jobs of
these clerical and editorial employees ________.
A) have a wide span of control
B) score high on the degree of departmentalization
C) score high on the degree of formalization
D) lack a unity of command
E) score low on the degree of work specialization
Which of the following is an example of an affective attitude?
A) believing that you did a good job
B) the observation that most dogs have four legs
C) the opinion that it is never acceptable to steal
D) anger at being unfairly accused of a wrongdoing
E) the avoidance of a restaurant where one once received bad service
Which of the following statements is true about the difference between men and women
when it comes to emotional reactions?
A) Men are more emotionally expressive than women.
B) Men experience emotions more intensely than women.
C) Women express anger more frequently than men.
D) Women tend to “hold onto” emotions longer than men.
E) Men display positive emotions more frequently than women.
Emma is the labor union negotiator. Today, she is meeting with management to discuss
the new five-year contract, including wages and benefits. This example of
labor-management negotiations over wages exemplifies ________.
A) integrative bargaining
B) arbitration
C) distributive bargaining
D) mediation
E) conciliation
Power tactics are defined as ________.
A) approaches for influencing goal setting
B) techniques for translating power bases into specific action
C) strategies for gathering and maintaining support
D) characteristics of organizational structure
E) approaches for reducing conflict
Which of the following has not contributed to blurring the lines between employees’
work life and personal life?
A) the creation of global organizations
B) communication technology allowing employees to work any time and from any
place
C) organizations asking employees to put in longer hours
D) creation of flexible teams
E) the increase in dual career households
The belief that “violence is wrong” is an evaluative statement. Such an opinion
constitutes the ________ component of an attitude.
A) cognitive
B) affective
C) reflective
D) behavioral
E) reactive
The key characteristic of organizational culture that addresses the degree to which
people are competitive rather than easygoing is termed ________.
A) assertiveness
B) team orientation
C) aversiveness
D) risk taking
E) aggressiveness
Managers and their organizations are responding to the problem of unethical behavior
in all of the following ways except ________.
A) by offering seminars, workshops, and other training programs to try to improve
ethical behaviors
B) by writing and distributing codes of ethics to guide employees through ethical
dilemmas
C) by hiring people who can identify unethical employees and take action against them
D) by providing in-house advisors who can be contacted for assistance in dealing with
ethical issues
E) by creating protection mechanisms for employees who reveal internal unethical
practices
Which of the following statements is true regarding the effects of moods and emotions
on decision making?
A) OB researchers are increasingly finding that moods and emotions do not affect
decision making.
B) People in good moods or experiencing positive emotions are less likely than others
to use heuristics, or rules of thumb.
C) Positive emotions tend to diminish problem-solving skills.
D) Evidence suggests that depressed people make better decisions.
E) Depressed people tend to weigh all possible options rather than the most likely ones.
Which of the following is a characteristic of a servant leader?
A) one who uses power to achieve ends
B) one who focuses on self-interest
C) one who reduces team potency
D) one who gives orders to followers
E) one who serves the needs of others
The conflict-handling techniques are characterized by two dimensions, cooperativeness
and assertiveness. Cooperativeness indicates the degree to which ________.
A) one party attempts to satisfy his or her own concerns
B) one party attempts to suppress the conflict
C) the parties attempt to find a win-win solution
D) one party attempts to satisfy the other party’s concerns
E) the parties are willing to involve third-party conflict resolution techniques
Consumers now meet and share information in chat rooms and blogs. This is an
example of changes in the ________.
A) competition
B) nature of the workforce
C) social trends
D) legal requirements
E) economy
An organizational culture most likely to shape high ethical standards among its
members is one that ________.
A) is low in risk tolerance
B) is high in aggressiveness
C) focuses only on outcomes
D) takes a short-term perspective
E) balances the rights of multiple stakeholders