A good source of job information is
a. the Internet.
b. a major newspaper.
c. an employment agency.
d. All the above
When you wish to understand and remember the information being presented, you are
using
a. informative listening.
b. evaluative listening.
c. emphatic listening.
d. reflective listening.
Which of the following phrases uses a positive tone?
a. You failed to tell us
b. Please let us know
c. We regret to inform you
d. Because you did not
Which of the following is a professional organization for administrative professionals?
a. NALS
b. IVAA
c. AHCAA
d. All the above
A meeting of all the employees in a department is an example of a
a. board of directors meeting.
b. staff meeting.
c. managers meeting.
d. committee meeting.
Which of the following is the correct order for arranging these names in alphabetic
filing order?
a. Dr. Richard Lui; Richard Lui, II; Richard Lui, Jr.; Richard Lui Auto Repair
b. Richard Lui, II; Dr. Richard Lui; Richard Lui, Jr.; Richard Lui Auto Repair
c. Richard Lui, Jr.; Dr. Richard Lui; Richard Lui, II; Richard Lui Auto Repair
d. Richard Lui Auto Repair; Dr. Richard Lui; Richard Lui, II; Richard Lui, Jr.
Which of the following is the correct order for arranging these numbers in
terminal-digit filing order?
a. 15 75 24
29 18 32
14 33 45
92 51 73
b. 92 51 73
15 75 24
29 18 32
14 33 45
c. 14 33 45
92 51 73
15 75 24
29 18 32
d. 29 18 32
15 75 24
14 33 45
92 51 73
At the close of an interview
a. asking what the next step in the process will be is not appropriate.
b. thank the interviewer.
c. do not restate your interest in the job as this would make you appear too eager.
d. asking when you will hear the results of the interview is not appropriate.
Maria is the team member who offers ideas and suggestions that help the team keep
moving. Her informal role is
a. summarizer.
b. initiator.
c. supporter.
d. clarifier.
Which of the following is not a core value?
a. fairness
b. respect
c. intelligence
d. All are core values.
Which of the following is the correct order for arranging these titles in a subject filing
system?
a. Applications, Banking Services, Customer Service
b. Applications, Customer Service, Banking Services
c. Banking Services, Customer Service, Applications
The U.S. Postal Service offers insurance for mailed items for their actual value up to
a. $25,000.
b. $50,000.
c. $10,000.
d. None of the above
The mail merge feature of a word processing program
a. is an efficient way to personalize letters for several recipients.
b. uses a main document (letter) file and a list of recipients.
c. can be used to create mailing labels.
d. All the above
Being productive on the job is not the same as being busy.
Leaders should not ask for input from employees.
Controlling your emotions is very important in both personal and work relationships.
Most people are naturally self-confident.
You should identify the objectives of a presentation only after you have written the
content.
When you are having trouble focusing on your work, it is a good idea to switch to
something else, even briefly.
Making a “thankfulness” list can help you manage negative emotions at work.