Projects are
a. less stressful than ongoing work.
b. less predictable than ongoing work.
c. part of the normal operations of a company or unit.
d. None of the above
Match each item with the correct statement below.
a. blog
b. broadband
c. firewall
d. hotspot
e. IP telephony
f. modem
g. phishing
h. spam
i. spyware
j. wiki1)A public location that offers computer network access via a Wi-Fi
connection2)A website or group of web pages on which anyone can add, edit, or delete
content3)A program that runs on a computer without the permission of the user to
gather personal information, often through an Internet connection4)A software program
that monitors information as it enters and leaves a computer as a security measure5)The
transmission of voice over a private network or a public network such as the
Internet6)Using an online message that seems to be from a legitimate source to gather
personal information7)A device that converts the digital signal from a computer to an
analog signal that can be transmitted through an ordinary phone line8)A web-based
journal9)Unwanted and unsolicited electronic messages10)A form of digital data
transmission that uses a wide range of frequencies to achieve high-speed and
high-capacity transmissions
At which stage of team development do members trust one another enough to work
independently?
a. adjourning
b. storming
c. performing
d. norming
While the executive is away on a trip, the administrative assistant should
a. plan to take vacation time.
b. not answer the executive’s e-mail or phone messages.
c. know which matters to handle and which ones to refer to someone else.
d. collect the executive’s mail so he or she can open it when returning to the office.
To know what you need to accomplish eac day and in what order, you should use a
a. to-do list.
b. template.
c. planner.
d. vertical file.
Hiding information from others is
a. acceptable behavior for supervisors.
b. being dishonest.
c. acceptable for publicly traded companies.
d. ethical.
The fastest way to send envelopes and packages by U.S. Mail with guaranteed
overnight delivery is by using
a. Express Mail.
b. Priority Mail.
c. First-Class Mail.
d. Parcel Post.
The coaching leadership style
a. keeps employees very involved in decision making.
b. allows employees to improve their performance.
c. helps employees hone skills for the future.
d. All the above
A model for creating similar items is
a. boilerplate text.
b. a template.
c. a mail merge feature.
d. a building block.
The key to keeping things in order, according to the text, is
a. putting them away right after you use them.
b. relying on cleaning staff.
c. organizing your desk once a week.
d. clearing your desk at the end of each day.
Researching the organization before an interview
a. is not a good use of your time.
b. is usually not possible.
c. will help eliminate pre-interview nervousness.
d. Both A and B
Travelers who drive during their visit must have appropriate insurance and become
familiar with the driving regulations of the country they are visiting.
Morals are similar in meaning to values and are generally considered to be principles or
rules for behaving in the right manner.
A company’s fiscal year must match the calendar year.
Seeking feedback from the audience on your presentation is not a good way to learn
about areas of your performance that need improvement.
A DVD can contain video and sound records as well as electronic text records.
According to a study quoted in the textbook, business professionals rate at least 60
percent of meetings as unproductive.
Conflict on a team is always bad and should be avoided.
Using an appropriate tone of voice is important only when dealing with external
customers.
One key to overcoming stage fright is knowing the topic of your presentation well.