A private network that uses web pages and other web technologies and is accessible
only by an organization’s employees is a(n)
a. wide area network.
b. local area network.
c. extranet.
d. intranet.
When dealing with customers, you should make eye contact
a. rarely, because it makes a person uncomfortable.
b. every once in a while.
c. frequently.
d. None of the above
The OCR area for a letter-sized envelope
a. should not contain the envelope address.
b. is about 2 inches by 3 inches in size.
c. should contain the envelope address.
d. includes the area where the postage stamp should be placed.
A plan that permits individuals to save and invest for retirement outside an
employee-sponsored plan is a(n)
a. IRA.
b. 401(k) plan.
c. 403(b) plan.
d. defined benefit plan.
Match each term with the correct statement below.
a. business etiquette
b. credentials
c. critical thinking
d. etiquette
e. feedback
f. human resources associate
g. professional
h. self-confidence
i. self-talk
j. work ethic1>Rules and customs that guide polite behavior in a particular
setting2>Honest and constructive information from an employer abouthow well you are
doing your job and how you might improve your performance3>Examples of these are
the CPS, the CAP, and the ALS.4>An employee who looks, speaks, writes, and behaves
in a manner that reflects well on the employer and on the employee5>The running
commentary that people keep up all the time inside their heads6>A person who is
responsible for recruiting, screening, hiring, orienting, and training
employees7>Accepted professional behavior in the workplace and at business
functions8>Belief in yourself and your abilities9>An inner drive to work hard and
well10>Breaking problems or questions down into small parts and examining them to
find solutions or reach conclusions
Effective telephone communications include
a. listening for facts.
b. repeating back to the customer what you believe the customer said
c. acting to handle the problem or issue.
d. All the above
A person who coordinates the details of a meeting or conference as requested by a client
is a
a. synergy coordinator.
b. travel agent.
c. meeting planner.
d. None of the above
A professional appearance means
a. having long, manicured fingernails.
b. dressing casually.
c. wearing piercings for facial jewelry.
d. wearing inconspicuous clothing.
An e-mail message
a. is an informal means of communication.
b. should be proofread carefully before sending.
c. may be used to transmit an attachment.
d. All the above
Which of the following is the correct order for arranging these names in alphabetic
filing order?
a. Oregon State Archives, Oregon State Police, Oregon Parks and Recreation
Commission
b. Oregon Parks and Recreation Commission, Oregon State Archives, Oregon State
Police
c. Oregon State Police, Oregon Parks and Recreation Commission, Oregon State
Archives
The communication process involves
a. a message and a sender.
b. a channel and a receiver.
c. feedback.
d. All the above
A budget is a document that shows
a. the assets, liabilities, and owner’s equity of an organization on a given date.
b. the earnings, deductions, and net pay for employees for a given period.
c. income and expenses for a given period.
d. projected income and expenses for a given period.
When you are giving a presentation
a. you should typically speak for no more than 20 minutes.
b. the maximum time you speak should be 60 minutes.
c. do not consider the time but speak as long as needed to cover all the topics.
d. Both A and B
An object should not be used as a visual aid in a presentation if the audience is large.
States, counties, and cities do not tax personal income.
When leaving a voice message, include a number where you can be reached but do not
give your name for security reasons.
Most businesses cannot continue to operate in the long term if they do not make a
profit.
It’s always a good idea to suggest to your supervisor changes that might improve
procedures or make operations more efficient.
There is no need to keep the envelope for a letter containing a bid, an offer, or an
acceptance of a contract.