One way of staying motivated is to
a. measure your progress.
b. accept interference.
c. punish yourself for missteps.
d. give up on goals that you do not reach.
For the security of your computer data
a. it is not important to make backup copies of the data.
b. you should keep your password written in a place that is easy to find.
c. you should update and run antivirus software regularly.
d. you should not install a firewall.
Which of the following are telecommunication pipelines?
a. satellites
b. fiber optic cables
c. digital subscriber lines
d. All the above
Cross-functional teams
a. are composed of individuals from a particular department, like quality control.
b. have a matrix structure.
c. are usually permanent teams.
d. All the above
When taking part in a team interview as a job applicant
a. make eye contact with individuals when answering a question.
b. direct any questions you have to an individual, not to the group.
c. do not try to remember and use the names of the interviewers.
d. All the above
Match each item with the correct statement below.
a. duplexing
b. important records
c. key operator
d. mail merge
e. periodic transfer
f. perpetual transfer
g. records retention schedule
h. template
i. useful records
j. vital records1) Records that cannot be replaced and should never be destroyed2)
Copying on both sides of a sheet of paper3) A system by which active records are
transferred to inactive status at the end of a stated time4) A feature of word processing
programs that allows you to create personalized letters, labels, or envelopes5) A
document that specifies how long various types of records should be kept6) A system
by which records are continuously transferred from the active to the inactive files7)
Records needed for the smooth, effective operation of the organization8) Records
necessary to an orderly continuation of the business and replaceable only at
considerable cost of time and money9) A model for creating similar items10) A person
who has been trained to operate and handle problems with equipment
When taking part in an international meeting, you should
a. save time by greeting only the most important people in the meeting.
b. not use the first name of participants.
c. show respect for everyone.
d. Both B and C
Which of the following is an expression of an organization’s culture?
a. dress code
b. terminology
c. organizational structure
d. recruiting and hiring
A document that shows the income, expenses, and profit or loss of an organization for a
given period of time is a(n)
a. income statement.
b. balance sheet.
c. cash flow statement.
d. budget.
The process of making ethical decisions does not include
a. evaluating the problem and understanding the options.
b. gathering everyone involved in the problem to get input on the situation.
c. knowing the stakeholders.
d. striving to do the right thing.
The American Automobile Association
a. provides travel maps.
b. provides information about hotels and restaurants.
c. requires that you be a member to get travel services.
d. All the above
When a leader changes her or his leadership style for different situations, that is called
a. situational leadership.
b. servant leadership.
c. circumstantial leadership.
d. pacesetting leadership.
When distinguishing among records for retention purposes, use the following
categories:
a. active records, inactive records, and archive records.
b. vital records, important records, and useful records.
c. vital records, important records, and archive records.
d. active records, archive records, and nonessential records.
The objectives for a meeting should
a. state what is to be accomplished at the meeting.
b. not be shared with participants before the meeting.
c. clearly define the purpose of the meeting.
d. Both A and C
An example of positive self-talk is
a. “Joan is one of our best admins.”
b. “I know I can do a good job on this presentation.”
c. “You handled the travel arrangements very efficiently.”
d. “There’s no way I can meet that deadline.”
Leading people is a skill that people have naturally: you either have it or you don’t.
An alphabetic storage filing system is an indirect access system.
In a geographic filing system, there should be a general folder for every primary guide
in the system.
A template file does not contain settings for margins and formatting that are appropriate
for the type of document you will create.
Creating an envelope automatically using your software features saves times and
ensures that exactly the same name and address appear on the letter and the envelope.
A computer virus is a program designed to infect, destroy, or interfere with computer
operation.
Some organizations do not require that receipts be attached to an expense report if a
corporate credit card is used or if the expense is below a certain dollar amount.
Examples of internal communication barriers include noise, poor lighting, heat or cold,
and uncomfortable seating.
As an administrative professional, you may be asked to develop electronic slides to use
as discussion aids for meetings or for someone else to use in a presentation.
Using visual aids that allow the audience members to see as well as hear the
information you present can increase the amount of information they remember from
the presentation.