At which stage of team development do members know each other better, listen, and
appreciate what each member has to offer?
a. norming
b. storming
c. adjourning
d. forming
A way to become more accountable at work is to
a. set realistic deadlines and meet them.
b. make sure projects stay on track from start to finish.
c. assist coworkers and clients.
d. All the above
Match each item with the correct statement below.
a. clich©
b. credentials
c. credible
d. demographics
e. interactive whiteboard
f. intranet
g. outline
h. rehearse
i. transparency
j. visual aid1) To practice2) Believable or trustworthy3) An object or image that
listeners can see and that will help them understand a message4) A large display device
connected to a computer that is used to capture images and notes or access computer
programs or the Internet5) The main points of a presentation shown in the order they
will be presented6) A trite expression or phrase that has been overused and is not
effective7) A thin sheet of clear or colored acetate that can be placed on an overhead
projector8) Evidence of someone€s qualifications, competence, skills, or knowledge9)
A computer web that is for access and use by employees or members of an organization
and is not generally open to the public10) Characteristics of a group of people such as
age, gender, race, education, and income level
To interact effectively with others while on an international trip
a. do not criticize the people or customs of the country you are visiting.
b. do not give out business cards since the host executives may not read English.
c. use a typically American greeting rather than a greeting from the country you are
visiting.
d. All the above
To require that a specific person sign for U.S. Mail, use
a. Signature Confirmation service.
b. Restricted Delivery service.
c. Registered Mail.
d. Delivery Confirmation service.
Attire that is inappropriate for work includes
a. T-shirts.
b. shirts or blouses with words on them.
c. sweatshirts and sweatpants.
d. All the above
When helping an executive prepare to travel, the administrative assistant may be
expected to
a. prepare an itinerary.
b. obtain travel funds.
c. organize materials for the trip.
d. All the above
For employees, belonging to an effective team can result in
a. more job satisfaction.
b. improved performance.
c. a greater likelihood of staying with the company.
d. All the above
When preparing for an interview
a. plan to dress casually so you will feel relaxed and comfortable.
b. do not take copies of your resume if you have sent one previously.
c. take a list of references with you.
d. Both A and B
To come up with innovative ideas, teams should try
a. norming.
b. facilitating.
c. brainstorming.
d. performing.
Handling all e-mail messages immediately when they are received is the best way to
manage your e-mail customer service duties.
The content of a wiki entry can be edited by the person who posted the entry or by the
wiki administrator but not by others who read the entry.
In a video conference, two or more people located in separate geographical areas
communicate by exchanging text messages.
In a partnership, two or more people own the business.
Knowledge of the organization is not necessary when you use direct contact as a job
search approach.
A conference is much larger in scope and has more participants than a meeting.