Business gifts
a. may be expected in some countries.
b. should be small and representative of the visitor’s country.
c. may not be welcomed in some countries.
d. All the above
When scheduling a room for a presentation
a. select a room that will accommodate about twice the number of people expected to
attend the presentation.
b. select a room that will accommodate only a few more people than the number
expected to attend.
c. do not consider the equipment needed for the presentation
d. do not be concerned about events scheduled in the room before and after the
presentation.
Learning about the culture, structure, and management of the organization you work for
will help you understand
a. your position in the organization.
b. acceptable behaviors and actions.
c. what to expect.
d. All the above
Which of the following is the correct order for arranging these names in a geographic
filing system with state names on the primary guides?
a. Winston Foods, Albany, California; Winston Foods, Albany, New York; Winston
Foods, Albany, Oregon
b. Winston Foods, Albany, New York; Winston Foods, Albany, California; Winston
Foods, Albany, Oregon
c. Winston Foods, Albany, Oregon; Winston Foods, Albany, California; Winston Foods,
Albany, New York
Which of the following is not an example of stealing at work?
a. making numerous personal calls at work
b. surfing the Internet at work
c. taking home supplies
d. trading work hours with a coworker
A listing of federal government job openings is available through
a. the Occupational Outlook Handbook.
b. the USAJOBS website.
c. state government websites.
d. All the above
Virtual teams
a. can save time.
b. can save money.
c. may consist of people in the same building.
d. All the above
Match each term with the correct statement below.
a. delegating
b. integrity
c. leadership
d. leadership styles
e. learning organization
f. management
g. management by objectives
h. mission
i. self-development
j. vision1) Patterns of behavior in leaders2) Giving the responsibility for a task to
another person3) The act of inspiring and motivating people to achieve organizational
goals4) The firm, consistent application of ethical standards at a personal level5) A
picture of an organization’s future6) An organization’s reason for being or its purpose7)
The effort of improving yourself professionally8) The act of organizing and directing
people to accomplish organizational goals9) An approach to management in which
managers and employees set goals together and make a plan for achieving them10) An
organization in which a shared vision of the future allows the organization to move
forward in the accomplishment of significant goals and objectives
Administrative assistants rarely
a. welcome, orient, and train new employees.
b. explain office policies and procedures to new employees.
c. recruit and screen employees.
d. keep track of time cards and use of benefits.
Offering fair and equitable pay is
a. socially responsible.
b. an ethical way to treat employees.
c. in the best interests of a company.
d. Both B and C
An alphabetic index is part of a physical numeric file.
For effective communication to take place, the message must be understood as the
speaker or writer intends.
The type of information (positive or negative) presented should not affect the order of
the material in the presentation.
Professionals realize that making mistakes at work is not acceptable.
Defined benefit pension plans are relatively inexpensive for the company and are
simple to administrate.
When you make a mistake at work, it is best to ignore it or hide the fact that you made
an error.