Handouts for a presentation
a. can be used to provide the main points of the presentation.
b. should not be used to provide additional details about the presentation topic.
c. should never be distributed at the beginning of the presentation.
d. All the above
The Age Discrimination in Employment Act protects individuals
a. 18 and under.
b. 30 and older.
c. 40 and older.
d. 50 and older.
Airline clubs
a. typically provide private rooms in large airports for club members.
b. may charge a membership fee.
c. typically provide services for members such as reading material, soft drinks and
snacks, and help with airline reservations.
d. All the above
In a job interview, the employer will consider your
a. personality but not your appearance.
b. qualifications for the job.
c. work experience.
d. Both B and C
Which of the following is the correct order for arranging these names in alphabetic
filing order?
a. Amon Barnes, Amon’s Donuts, The Apple Barn, A-to-Z Hardware
b. A-to-Z Hardware, Amon Barnes, Amon’s Donuts, The Apple Barn
c. The Apple Barn, A-to-Z Hardware, Amon Barnes, Amon’s Donuts
d. Amon’s Donuts, The Apple Barn, A-to-Z Hardware, Amon Barnes
Match each term with the correct statement below.
a. cohesion
b. cross-functional team
c. groupthink
d. informal roles
e. project team
f. status report
g. team
h. team norms
i. virtual team
j. starbursting1)A situation in which the members of a team tend to suppress divergent
ideas and to make their opinions and decisions conform to those of the group2)A team
composed of individuals from a number of different functional groups within an
organization3)A form of brainstorming that consists of asking questions instead of
generating answers4)A team that primarily meets electronically, crossing time, distance,
and organizational boundaries in order to operate5)Roles that are not assigned6)A group
of employees who work together towards a common goal7)The ability of a team to
stick together and operate as one8)A team developed for a clearly defined project with a
beginning and an end9)A report to a supervisor on the progress of a team€s
activities10)Habits or unwritten rules of operation for a team
A cable that consists of hundreds or thousands of glass threads is a(n)
a. fiber optic cable.
b. firewall cable.
c. analog cable.
d. broadband cable.
When completing an employment application
a. answer only questions that will make you look good to the employer.
b. do not worry about misspelled words.
c. read the entire application before answering any questions.
d. All the above
A document from a vendor requesting payment for items purchased is a(n)
a. check.
b. purchase requisition.
c. invoice.
d. voucher.
Memorandums are
a. formal documents used widely in businesses.
b. used to transmit confidential information.
c. generally used to transmit short, routine business messages.
d. Both A and C
Private mail delivery companies
a. deliver only to U.S. addresses.
b. always charge lower fees than the U.S. Postal Service.
c. offer guaranteed overnight delivery to many locations.
d. do not pick up packages at business locations.
To prepare for and conduct a performance appraisal, a leader should generally plan to
a. document examples of the employee’s work activities.
b. allow time for the employee to talk.
c. develop a plan and set goals with the employee.
d. All the above
When preparing an electronic resume
a. use a double-column format.
b. use descriptive words from the job advertisement.
c. place your name on the first page only.
d. use italics, underlines, lines, shadows, or other decorative formatting to make the
document attractive.
A document that shows the earnings, deductions, and net pay for employees is a
a. payroll register.
b. balance sheet.
c. cash flow statement.
d. budget.
Which of the following is an advantage of a remote conference?
a. less chance for effective brainstorming sessions
b. no chance for interaction among participants before and after the meeting
c. savings in travel time and costs, including meals and hotel rooms
d. more spontaneity among individuals taking part
Being well-groomed means
a. using a lot of makeup.
b. using strong cologne.
c. wearing simple, professional shoes.
d. All the above
To find information for a presentation, you can do research
a. by talking with company employees.
b. by reviewing company records.
c. in a library or on the Internet.
d. All the above
A filing system in which records are arranged by place or location uses a(n)
a. alphabetic storage method.
b. geographic storage method.
c. duplex storage method.
d. numeric storage method.
Effective teams allow members to
a. train on different tasks.
b. see a smaller picture.
c. experience boredom.
d. None of the above
When you are creating an agenda, the most difficult question or problem should always
be scheduled last.
On a completed bank reconciliation, the adjusted check register balance and the
adjusted bank balance should be the same amount.
A record is a printed document, not an electronic file or a microimage.
Job boards allow applicants to post resumes, network, and get advice on successful job
application techniques.
As an administrative professional, you will probably spend most of your time on tasks
that are both urgent and important.
Effective customer service should be an important goal of nonprofit organizations.
All teams have one thing in common-there is a common goal, and everyone is working
toward that goal.
Networking is not helpful in finding job opportunities.
According to Peter Drucker, when a person is new to leading, it is a good idea to go
back to the fundamentals and start by asking, “What is our mission?”
The meeting leader is always the person who calls the meeting and determines its
purpose.