Electronic records can be stored on a
a. CD or DVD.
b. computer hard drive.
c. flash drive.
d. All the above
Which of the following is the correct order for arranging these numbers in
straight-number filing order?
a. 15 75 24
29 18 32
14 33 45
92 51 73
b. 92 51 73
15 75 24
29 18 32
14 33 45
c. 14 33 45
15 75 24
29 18 32
92 51 73
When you are preparing a letter of application
a. include an address on the envelope but not on the letter.
b. use “To Whom It May Concern” as the salutation.
c. address the letter to a specific person if possible.
d. None of the above
Temporary employment
a. may lead to a full-time job.
b. may offer opportunities for free training.
c. gives people more control over when and where they work.
d. All the above
Match each item with the correct statement below.
a. chronological resume
b. exit interview
c. functional resume
d. job board
e. job interview
f. letter of application
g. networking
h. portfolio
i. resume
j. resume reference1)A meeting between an employee who is leaving the company and
a company representative2)A meeting between a job applicant and a potential employer
to discuss a job and the applicant’s qualifications3)A concise document that lists a
person’s background, education, skills, and experience related to work4)A document
that the gives an applicant’s work experience in order with the most recent experience
listed first and related information5)A person who knows your academic ability and/or
work skills and habits and is willing to recommend you to employers6)A document sent
to a prospective employer that states your interest in a job, provides general information
about your skills, and requests an interview7)A compilation of samples of your work
and other career-related information8)Making contacts with people who may help you
in an activity, such as your job search or career growth9)A website that allows you to
browse job listings and sometimes post your resume10)A document that gives the skills
and qualifications of an applicant for a particular job rather than focusing on work
experience
Listening effectively when dealing with customers
a. shows that you care about your customers.
b. says to the customer that you believe he or she is important.
c. does not require human relations skills.
d. Both A and B
The Consolidated Omnibus Budget Reconciliation Act (COBRA)
a. provides employees who leave a company the right to continue getting health
insurance at the company’s group rate.
b. provides benefits for covered workers for 18 months.
c. does not cover all workers.
d. All the above
A formal business report typically
a. does not contain a table of contents.
b. contains a title page.
c. includes an executive summary.
d. Both B and C
When writing the body of a presentation, use
a. current examples.
b. as many quotes as you can.
c. passive voice rather than active voice.
d. All the above
When networking during a job search
a. let people know that you are searching for a job.
b. contact professional organizations for job leads.
c. do not waste time keeping a record of people with whom you speak.
d. Both A and B
Which of the following is the correct order for arranging these names in alphabetic
filing order?
a. Sister Anita, Mr. Peter Carson, Peter D. Carstairs, Mrs. Anita Peters
b. Mr. Peter Carson, Sister Anita, Peter D. Carstairs, Mrs. Anita Peters
c. Mrs. Anita Peters, Sister Anita, Mr. Peter Carson, Peter D. Carstairs
d. Mr. Peter Carson, Peter D. Carstairs, Mrs. Anita Peters, Sister Anita
After a problem has been identified, the next step in problem solving is to
a. collect and analyze information.
b. determine options.
c. evaluate options and implement a solution.
d. evaluation the solution.
When writing an e-mail message
a. keep the message short.
b. always assign a high priority to the message to ensure a prompt reply.
c. use all capital letters to grab the reader’s attention.
d. do not waste time by including a subject line.
Health care insurance plans for employees
a. are offered by many companies.
b. provide insurance at lower rates than when individuals purchase health care
insurance on their own.
c. sometimes include eye care and dental plans.
d. All the above
A message that gives precise information that cannot be easily misunderstood is a
a. concise message.
b. clear message.
c. courteous message.
d. complete message.
Which behavior do some companies prohibit employees from engaging in while away
from work?
a. using drugs
b. smoking
c. drinking alcohol
d. All the above
Match each item with the correct statement below.
a. accession log
b. coding
c. cross-reference
d. database
e. index
f. indexing
g. metadata
h. microform
i. record
j. records management1) A collection of records about one topic or related topics2) The
systematic control of records from the creation or receipt of the record to its final
disposition3) A file containing a list of the numbers that have been used in a numeric
filing system4) Microimage media such as microfilm and microfiche5) Determining the
way the a record is to be filed by the name, the subject, the number, or the geographic
location6) A note or document that shows an alternate name or subject by which a
record might be requested and indicates the storage location of the original record7)
Information stored on any medium that is received or created by an organization and
provides evidence of an event, activity, or business transaction8) Information about
data, such as the author, structure, and subject of the data9) Marking the record by the
name, subject, location, or number that was determined in the indexing process10) A
listing of the names or titles used in a filing system
A document that shows the assets, liabilities, and owner’s equity of an organization on a
given date is a(n)
a. income statement.
b. balance sheet.
c. cash flow statement.
d. budget.
The World Wide Web
a. is not a part of the Internet.
b. is part of an organization’s intranet.
c. has servers that store multimedia documents that can contain text, graphics, video,
and audio.
d. All the above
Unethical behavior outside work cannot affect one€s professional life.
For a team to be effective, each member needs to take responsibility for the team€s
success or failure in reaching its goals.
For file folders that have one-third cut tabs, the tabs are always in third position.
Administrative assistants rarely deal with confidential or sensitive information.
To help avoid stage fright, you should memorize your entire presentation.
Problems can be avoided by learning to anticipate the customer’s needs and providing
solutions to their concerns before they even ask for help.
Facial expressions do not play a role in nonverbal communication.